Kiosk Market Assessment, By Type [Bank Kiosk, Vending Kiosk, Ticketing Kiosk, Patient Interactive Kiosk, Casino Kiosk, Information Kiosk, Other], By Location [Indoor, Outdoor], By Panel Size [Below 32 Inches, 32 Inches and Above], By Vertical [Retail, Hea

Kiosk Market Assessment, By Type [Bank Kiosk, Vending Kiosk, Ticketing Kiosk, Patient Interactive Kiosk, Casino Kiosk, Information Kiosk, Other], By Location [Indoor, Outdoor], By Panel Size [Below 32 Inches, 32 Inches and Above], By Vertical [Retail, Healthcare, Banking and Financial Services, Government, Transportation, Hospitality, Others], By Sales Channel [Direct, Indirect], By Region, Opportunities and Forecast, 2017-2031F

Global kiosk market is projected to witness a CAGR of 10.6% during the forecast period 2024-2031, growing from USD 35.42 billion in 2023 to USD 79.07 billion in 2031. The market thrives at a strong growth rate due to its wide range of applications and innovation.

Retail, healthcare, banking, and transportation industries are experiencing an increasing need for self-service solutions. The use of kiosks is one way to reduce waiting times for customers. Among the things that have helped advance what these interactive kiosks can do technologically include artificial intelligence incorporation, machine learning, and human face identification technologies. These services broaden their functions and applications significantly. The innovative technology includes a touchscreen, interactive software, and the internet. The new digital kiosks offer many services, including enhanced operations, self-help applications, and advertising. Furthermore, the expanding food and beverage sector comprises more automatic food vending machines.

The larger number of ATMs along with banking kiosks are being spread in Asia-Pacific. There has been a speedy increase in ATM networks across Asia-Pacific over the last few years coupled with installations of different kinds of kiosks. Businesses can save costs by using automated kiosks to streamline their operations and minimize dependence on humans. These machines always give customers access to vital data and services, especially in the financial and transport sectors.

For instance, at Integrated Systems Europe 2023, Samsung Electronics Co. Ltd. announced the global release of the Samsung Kiosk with Windows OS (KMC-W), an upgraded windows version of the Samsung kiosk that took home an AV Technology ISE Best of Show award. With its interactive 24-inch display, the updated Kiosk offers superior self-service display technology to the retail, food and beverage, travel, and healthcare sectors, along with expanded software compatibility.

Artificial Intelligence and Cloud Computing Technologies to Fuel Market Growth

Artificial intelligence (AI) facilitates a smooth and personalized experience across various channels by integrating user histories and preferences across them. Self-service kiosks can help the user through his online account or mobile app. AI-powered kiosks are accessible to a broad spectrum of users, including those with disabilities, and can provide services in different languages. This inclusiveness increases the company's clientele and strengthens its reputation as a socially conscious business. Cloud-based kiosks ensure high performance without overprovisioning by effortlessly scaling resources up or down in response to demand. Because of their adaptability, kiosks can swiftly support new projects and adjust to changing needs, fuelling the adoption of new systems.

For instance, in September 2023, Provisio LLC created an AI-based product advisor that uses targeted queries and answers to provide product recommendations and information. The AI advisor's database includes all the product range's pertinent data, which may be continuously expanded by adding knowledge from other data sources, including manuals and operating instructions.

On the other hand, cloud computing gives kiosks access to real-time analytics and data, allowing for data-driven decision-making, customized recommendations, and focused promotions. To provide individualized experiences, kiosks can evaluate user behavior and preferences. Routine tasks are automated by cloud-based kiosks, which lowers the need for human intervention and increases operational effectiveness. This increases overall productivity and frees up employees to concentrate on higher-value interactions.

BFSI and the Food and Beverages Industry are Likely to Fuel the Global Market

Self-service kiosk demand is mostly driven by the BFSI industry, which provides users with easy and accessible banking services without requiring human intervention. This is especially true in the banking sector. BFSI affects the kiosk market with three major factors: the desire for financial inclusion, the acceptance of self-service banking choices, and technical advancements. Furthermore, the expansion of the food and beverage sector with food outlets like McDonald's, KFC, and Domino is offering digital kiosks for easy customer service, such as showcasing suggested food items, taking orders, delivering tokens, and order numbers.

Artificial Intelligence has also transformed restaurant digitalization by improving customer experiences and increasing productivity and profitability for enterprises through the incorporation of AI in self-ordering kiosks. In the food and beverage industry, AI-powered smart kiosks offer highly interactive and customized consumer experiences. These kiosks boost customer happiness and loyalty by adjusting to user preferences and making recommendations. The latest addition to the food kiosks is the full-automated system.

For instance, in May 2024, Costa Coffee US announced that it is set to introduce a unique, fully automated robotic coffee kiosk concept in Texas. Thanks to a partnership with US hospitality business Delaware North, Costa Coffee's new Costa Coffee Creations concept will debut at Austin-Bergstrom International Airport in August 2024.

Rising Demand for Chocolate and Expansion of Quick Commerce to Fuel Segmental Growth

Based on the type, vending kiosks hold a decent share of the kiosk market. Quick purchases, easy availability, and renovation of public transportation spaces like railway stations, metro stations, and airports are anticipated to fuel the market growth. Consumers are shifting towards self-service alternatives for easy, less operational time, improved user experience, and productivity. Vending kiosks are advancing technology to provide quick and easy access to various products and services. It includes the incorporation of touchscreens and cashless payment systems, and data analytics capabilities. These developments have rendered them more attractive to an expanding group of consumers. These vending machines deliver a long range of products, including toys, snacks, food items, and even prescribed medication.

For instance, in June 2023, Changi General Hospital (CGH) showcased the first smart pharmaceutical vending machine in Singapore with a built-in teleconsultation feature for pharmacy-only medicines. The hospital officially introduced the Pharmacy Smart Interface System (PharmaSIS) vending kiosk that dispenses a wide range of over the counter (OTC) medicine.

Asia-Pacific Dominates the Global Kiosk Market

Asia-Pacific holds a decent share of the global kiosk market. The higher population, rapid economic growth, and rising consumption capacity are major factors propelling market growth. The aggressively expanding banking and finance sector has also pushed banking authorities to adopt digital kiosks that work on self-help concepts to cut on human resources. Furthermore, there is a higher number of ATMs and passbook printing machines. Furthermore, foreign food giants like Domino's, McDonald's, and Chillis are expanding in emerging economies like China, India, Bangladesh, etc. These food giants utilize advanced kiosk technology. Asian-Pacific governments have been actively promoting digitalization and self-service initiatives, which have encouraged the adoption of kiosks in various sectors, such as transportation and healthcare. Established players like NCR Voyix Corporation, Diebold Nixdorf Inc., and Glory Global Solutions Inc. have a significant presence in the region, contributing to the kiosk market growth. Companies in the region also deliver interactive kiosks to local businesses for collective growth.

For instance, in May 2024, Firstouch Software Solutions Pvt. Ltd. unveiled a fresh new retail kiosk system to revolutionize consumer interaction and brand awareness for FMCG and retail brands. Daawat Foods Ltd. has introduced a new creative design, effectively presenting its products in a fun and interactive setting.

Future Market Scenario (2024-2031F)

Urbanization, advanced marketing, and contactless retail are likely to fuel the expansion of the kiosk market.

New retail stores and enhancement of the bank and healthcare sector are anticipated to garner market growth during the forecast period.

Touchscreen-based kiosks with AI-based customized solutions are projected to be highly adopted in the future.

Renovation of public spaces such as airports, railway stations, and metro is expected to propel market growth.

Key Players Landscape and Outlook

Key participants in the global kiosk market include NCR Voyix Corporation, Diebold Nixdorf Inc., Samsung Electronics Co. Ltd., and Olea Kiosks Inc. Companies focus on delivering interactive advance kiosks with higher performance. Strategic partnerships, collaboration, acquisitions, and product launches are also used as the major elements of the market’s strategic landscape.

In July 2023, LG Electronics Co. Ltd. launched a new kiosk designed to improve accessibility for people who are more susceptible to using digital devices in stores. In addition to a low-standing mode to suit users who use wheelchairs or are small in stature, these kiosks provide a low-vision mode with larger lettering and a crisper screen.

In March 2024, Panasonic Connect Co. Ltd. showcased its restaurant technology solutions, including its newest Stingray JS9900 Kiosk Series and JS988 Point-of-Sale (POS) terminals, at MURTEC 2024. While the Stringray JS988 POS terminal delivers a small footprint and lightweight design, the Stringray JS988 Kiosk series offers 750 different configuration combinations.