Global Virtual Waiting Room Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Virtual Waiting Room Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Virtual waiting room software is a type of software that can be used to prevent sites from crashing during periods of unexpected traffic spikes. This software detect abnormal traffic increases and provide a waiting page where users can wait until the site is able to handle additional visitors. This software monitor spikes in traffic, controlling the influx of visitors to safe levels.

Market Overview:

The latest research study on the global Virtual Waiting Room Software market finds that the global Virtual Waiting Room Software market reached a value of USD 285.04 million in 2022. It’s expected that the market will achieve USD 1341.39 million by 2028, exhibiting a CAGR of 29.45% during the forecast period.

Market Drivers

Virtual Waiting Room Software is a growing market as it has powerful functions and benefits. Increasing need to manage customer traffic and customer movement to boost productivity and the rising need to improve staff efficiency and enhance customer engagement are the major factors that will boost the market growth. In addition, increasing demand to avoid traffic or queue and rising adoption to increase site availability and speed also drive the global virtual waiting room software market. Increasing applications of virtual waiting room software also brings opportunities to the development of the global virtual waiting room software industry.
Virtual waiting room technology is used to prevent sites from crashing during periods of unexpected traffic spikes. These tools detect abnormal traffic increases and provide a waiting page where users can wait until the site is able to handle additional visitors. This software monitor spikes in traffic, controlling the influx of visitors to safe levels. They prioritize visitors or customers fairly and systematically, providing information in each ‘virtual waiting room’ of how many people are in each queue and estimated waiting times. Companies use these tools to ensure their site is capable of maintaining availability in unexpected situations or during special events such as an online sale or breaking news story. Some of these tools come as a feature within a content delivery network (CDN). Those tools also help to increase site availability and speed but provide an increased ability to control visitor and traffic management.

Region Overview:

From 2023-2028, Europe is estimated to witness robust growth prospects.

Company Overview:

The top three companies are Fastly, Queue-it, Akamai Technologies with the revenue market share of 20.82%, 13.20%, 10.28% in 2021.

Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. The company's edge cloud platform enables the best of the web to thrive and helps to deliver better online experiences.

Queue-it is a private Danish company founded in 2010. It has developed systems to cope with website traffic congestion by directing visitors to a queue where they can wait until access can be facilitated. The company has achieved success by managing ticket sales bottlenecks for large, popular events. Clients include Tickets.com and New York City's concert venue Carnegie Hall. The system also assists e-commerce services and public sector applications.

Segmentation Overview:

Among different product types, Online Retail segment is anticipated to contribute the largest market share in 2028.

Application Overview:

By application, the Large Enterprises segment occupied the biggest share from 2018 to 2022.

Key Companies in the global Virtual Waiting Room Software market covered in Chapter 3:

Akamai Technologies
CrowdHandler
TrafficDefender
Section
Simple Servers
Queue-Fair
PeakProtect
Fastly
Queue-it

In Chapter 4 and Chapter 14.2, on the basis of types, the Virtual Waiting Room Software market from 2018 to 2029 is primarily split into:

Online Retail
Ticketing
Education
Public Sector
Other

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Virtual Waiting Room Software market from 2018 to 2029 covers:

Large Enterprises
SMEs

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)