Global IT Service Desk Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global IT Service Desk Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to the ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs. This results in the service desk playing a pivotal role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure.

Market Overview:

The latest research study on the global IT Service Desk market finds that the global IT Service Desk market reached a value of USD 2291.41 million in 2022. It’s expected that the market will achieve USD 5938.37 million by 2028, exhibiting a CAGR of 17.2% during the forecast period.

Region Overview:

North America had the highest growth rate of all regions.

Company Overview

ServiceNow is one of the major players operating in the IT Service Desk market, holding a share of 22.23% in 2021.ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. ServiceNow, Inc. provides enterprise information technology (IT) management software. The Company designs, develops, and produces prepackaged computer software, cloud services, and IT service management platform. ServiceNow serves customers throughout the United States.BMC Software, Inc. is an American enterprise software company. BMC offers software as a service-based and on-premises software and services in areas including cloud computing, IT service management, automation, IT operations, and mainframe.

Segmentation Overview:

By type, Cloud based segment accounted for the largest share of market in 2021.

Application Overview:

By application, the IT support segment occupied the biggest share from 2017 to 2022.

Key Companies in the global IT Service Desk market covered in Chapter 3:

Micro FocusBroadcomIBMSolarWindsAgiloftIvantiManageEngine ServiceDeskWolkenEasyVistaLogmeinSpiceworksBMCMicrosoftFreshserviceZendeskServiceNowAtlassian

In Chapter 4 and Chapter 14.2, on the basis of types, the IT Service Desk market from 2018 to 2029 is primarily split into:

Cloud BasedOn Premise

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the IT Service Desk market from 2018 to 2029 covers:

HealthcareIT supportEducationOthers

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)Latin America (Brazil, Mexico, Argentina)Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)