Global Microsoft Dynamics Services Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Microsoft Dynamics Services Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. The Microsoft Dynamics services provider focus-industries are BFSI, manufacturing, retail, IT and Telecom, Education, etc. Microsoft Dynamics services provider offers services for small, medium, and large businesses.

Market Overview:

The latest research study on the global Microsoft Dynamics Services market finds that the global Microsoft Dynamics Services market reached a value of USD 6614.02 million in 2022. It’s expected that the market will achieve USD 15956.67 million by 2028, exhibiting a CAGR of 15.81% during the forecast period.

After the implementation of Covid-19 blockade measures, many employees were forced to work from home, and changed their working methods almost overnight. As enterprises get out of the blockade period and re-examine their strategies for returning to work, many companies are considering working from home for a long time, or part of the week.

Therefore, it is more important than ever to remotely access the system from any device anytime, anywhere. Software migrated to the cloud provides a unified experience across devices and updates information in real time, so employees can access the data they need whether they are in the office or at home. The epidemic situation will promote the trend of Microsoft Dynamics Services industry migrating from on premise to cloud.

In addition, the COVID-19 crisis has had a wide impact on the retail industry, and its impact resonates in production, supply chain, distribution and storefronts. Consumers are changing their shopping habits, which has led to a surge in demand for low-contact or contactless purchase options such as digital commerce and roadside collection. Microsoft Dynamics Services helps retail business continuity.

Strength

The advantages of enterprise resource planning (ERP) and customer relationship management (CRM) software
Enterprise resource planning (ERP) refers to a kind of software used by organizations to manage daily business activities, such as accounting, procurement, project management, risk management and compliance, and supply chain operations. The complete ERP suite also includes enterprise performance management software, which can help plan, budget, forecast and report the financial results of the organization. In a rapidly changing business environment, it is essential to be able to cope with changes. A good ERP system has enough flexibility, modularity and scalability to adapt to the changing market dynamics and changing customer needs. ERP system links a large number of business processes together and supports the data flow between them. By collecting the organization's shared transaction data from multiple sources, ERP system eliminates data duplication and provides data integrity through a single authentic source.
CRM system compiles data from a series of different communication channels, including the company's website, telephone, email, live chat, marketing materials and recently social media. They enable enterprises to know more about their target audience and how to best meet their needs, thus retaining customers and driving sales growth. The advantages of enterprise resource planning (ERP) and customer relationship management (CRM) software are the main factors driving the demand growth of Microsoft Dynamics Services industry.

Weakness

Enterprises need labor force with certain knowledge and skilled skills
For enterprises, the labor cost of Microsoft Dynamics Services will be more obvious. The main reasons for this high labor cost are as follows: First, the process of Microsoft Dynamics software is relatively complicated. Enterprises have great demand for workers with certain skills and proficiency. Enterprises will pay higher wages if they want to hire them. Moreover, when the actual development experience of these talents is mature, enterprises need to pay higher wages if they want to retain these talents. Secondly, in order to cultivate the ability and level of the company's workers, it is necessary to train them regularly, or even go on business trips to study. However, a large amount of costs and expenses incurred in the process of personnel training can only be paid by enterprises themselves, thus increasing the cost burden of enterprises.

Region Overview:

In global comparison, a significant portion of the revenue was generated in North America (39.03% in 2022).

Company Overview

Capgemini SE, DXC Technology Company, IBM Corporation, Hitachi Solutions, Ltd. and Avanade Inc. are the five key players in the global Microsoft Dynamics Services market. These companies have shown consistent growth in revenue, larger volumes of sales and a prominent presence in terms of share in the global Microsoft Dynamics Services market in the past 5 years.

Capgemini SE

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms.

DXC Technology Company

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Segmentation Overview:

As for product types, the CRM segment held the largest market share in 2022.

Customer Relationship Management (CRM) is defined as software that lets the organization to trace every transaction with the clients and customers. ERP refers to a software program that helps the company to manage its business processes, going on across the company. CRM is oriented towards the management of customer relationship with the enterprise while ERP is mainly concerned with planning the resources of the organization to ensure its best possible use.

Application Overview:

The market's largest segment by application is the segment BFSI, with a market share of 28.26% in 2022.

BFSI

Banking, financial services and insurance (BFSI) is companies that provide a range of financial products or services.

Manufacturing

Manufacturing is an industry that processes and manufactures raw materials into finished products or final products that can be used or sold.

Retail

The retail industry is comprised of companies engaged in the selling of finished products to end user consumers.

IT and Telecom

IT and Telecom includes companies that produce software, hardware or semiconductor equipment, and companies that provide internet or related services.

Education

Education includes institutions or organizations that provide teaching and training in various disciplines.

Key Companies in the global Microsoft Dynamics Services market covered in Chapter 3:

Innovia Consulting
Capgemini SE
Inogic Tech (India) Pvt. Ltd.
IBM Corporation
Avanade Inc.
Wipro Limited
Tata Consultancy Services Ltd (TCS)
Cognizant Technology Solutions Corporation
Syvantis Technologies, Inc.
DXC Technology Company
iNECTA LLC
Velosio
HCL Technologies Limited
Infosys Limited
Hitachi Solutions, Ltd.
sa.global

In Chapter 4 and Chapter 14.2, on the basis of types, the Microsoft Dynamics Services market from 2018 to 2029 is primarily split into:

ERP
CRM

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Microsoft Dynamics Services market from 2018 to 2029 covers:

BFSI
Manufacturing
Retail
IT and Telecom
Education
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)