Global Digital Mailroom Services Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Digital Mailroom Services Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Digital Mailroom Service automate and accelerate traditionally manual mailroom processes with intelligent capture and data processing, resulting in lower costs and better access to critical business information. Paper mail is processed using document scanning and capture techniques, which digitize files, to make them available electronically. Emails are monitored to extract embedded files and attachments, which are then properly formatted for automated processing.

Market Overview:

The latest research study on the global Digital Mailroom Services market finds that the global Digital Mailroom Services market reached a value of USD 1177.16 million in 2022. It’s expected that the market will achieve USD 1886.52 million by 2028, exhibiting a CAGR of 8.18% during the forecast period.

Consumers' concerns about data security

With the rapid development of digital economy, data has become a strategic economic resource and an important factor of production. Among them, the commercial value of personal data is becoming more and more prominent, which also breeds the risk of privacy leakage of personal data. With the development and application of cutting-edge science and technology, the boundaries of personal privacy have become increasingly blurred, and the high dependence of technology on data has also led to the emergence of new types of privacy infringements. Digital mailroom security remains an unaddressed security gap for many organizations. In addition, the continuation of remote work arrangements or operating with limited personnel as a result of the COVID-19 pandemic could increase cybersecurity risks. A successful breach of the security of IT systems could lead to theft or misuse of customers’ proprietary or confidential information and result in third party claims and reputational harm. Reputational damage could reduce the competitiveness of an enterprise, thus negatively affecting its business, financial position and operating performance.

Growing Concern of Organizations for Improving the Efficiency of Workers

Driven by business growth and a mobile workforce, mail volumes continue to grow exponentially. Digital mailroom services designed as information center platforms allow organizations to bring significantly improve productivity and customer service.
Shorten decision cycles
One of the main benefits of converting all received paper messages into images as soon as they are received is the extent to which it can shorten the decision cycle. Employees can access images faster, regardless of where the files were actually obtained. Just as digital mailrooms facilitate the exchange of company information, they also facilitate the coordination of several people around the same document. The decision-making process becomes faster and more accurate.
Ensure data tracking
Ensuring incoming mail tracking has become a necessity for most companies, and compliance governance is a major factor. The sooner a document is converted to an image file, the more reliably it can be tracked throughout its lifecycle. In addition, scanned documents (as PDF, TIFF, or JPEG files) are accessible to all authorized users. The created file doesn't just include images; it references one or more files in the archive database and records all the actions performed by the file owner. The security of the process guarantees the authenticity and integrity of the documents, in line with the company's records management policy.

Lack of professional talents

The R&D strength of digital mailroom services enterprises comes from the reserve and cultivation of professional talents. In recent years, with the development of industrial digital transformation, the number of employees in the digital mailroom services industry has gradually increased, but the shortage of professional R&D talents is still widespread.

Region Overview:

In 2022, the share of the Digital Mailroom Services market in North America stood at 45.23%.

Company Overview:

Iron Mountain is one of the major players operating in the Digital Mailroom Services market, holding a share of 7.46% in 2023.

Iron Mountain

Iron Mountain is a company providing storage and information management services. It offers records management, data management, document management, data centers, art storage, logistics, and secure shredding enabling organizations to lower storage costs, comply with regulations, or recover from a disaster. The company specializes in critical business documents, electronic information, medical data, and cultural and historical artifacts.

Xerox

Xerox Holdings is a document management technology and services company, producing printing and publishing systems, copiers, and fax machines. It offers managed document services, including managed print services and multi-channel communication services, as well as a range of digital solutions, such as workflow automation services, content management, and digitization services.

Segmentation Overview:

By type, Outsourced segment accounted for the largest share of market in 2022.

Internal

If there is a decreasing volume of paper or an increasing volume of multi-channel mail, the processing of confidential documents or not working according to fixed predefined processes, it can be beneficial to manage and control the digital mailroom solution yourself.

Outsourced

A partner processes all incoming mail from scanning to distribution within organization. If there are personnel problems, increasing paper volumes, lack of office space, want to avoid new investments in scanners, outsourcing is a great solution.

Application Overview:

The market's largest segment by application is the segment BFSI, with a market share of 42.55% in 2022.

Key Companies in the global Digital Mailroom Services market covered in Chapter 3:

Conduent
Epiq
Restore Digital
MetaSource
Vital Records Control
Konica Minolta
Access
DRS Imaging Services
Kofax
Kodak Alaris
Swiss Post Solutions
Xerox
Iron Mountain
DATAMARK
Williams Lea

In Chapter 4 and Chapter 14.2, on the basis of types, the Digital Mailroom Services market from 2018 to 2029 is primarily split into:

Internal
Outsourced

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Digital Mailroom Services market from 2018 to 2029 covers:

BFSI
Retail
Government
Legal Services
Healthcare
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)