Global Concierge Service Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Concierge Service Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Market Overview:

The latest research study on the global Concierge Service market finds that the global Concierge Service market reached a value of USD 68.05 million in 2022. It’s expected that the market will achieve USD 100.75 million by 2028, exhibiting a CAGR of 6.76% during the forecast period.

Pandemic affects demand for concierge services

The COVID-19 pandemic has negatively impacted the global concierge services market. The coronavirus has adversely affected all travel and transportation activities due to lockdown restrictions. Many airlines, hotels, cruise operators, travel agencies and rental car companies are struggling with crisis management. Concierge service providers have suffered further losses due to the lack of demand for concierge services from companies and individuals due to the pandemic.

Companies focus on meeting consumer needs through remote or virtual services

In the context of the normalization of the epidemic, being able to attract customers requires new procedures and effective communication, making full use of customers personal mobile devices and making more use of other self-service technologies. The first thing a business needs to do is make its customers feel safe. During the pandemic, companies are more focused on meeting consumer needs through remote or virtual services. Minimize human intervention. For example, the introduction of artificial intelligence can meet customers' changing needs and travel plans, and provide customers with better recommendations and choices. Or provide a contactless reception service. Travelers can use the hotel app to experience contactless check-in and check-out. Some hoteliers offer members digital keys that allow them to bypass the front desk entirely, choose their room and floor directly, and gain access to exclusive services and promotional offers. Concierge requests can also be submitted via the mobile app, allowing for contactless access to amenities.

Personalized Concierge Service

High Net Worth Individuals (HNWIs) are increasing the need for personalized services to optimize their time. A growing number of HNWIs are continually raising the bar for concierge service providers. Ask for a more personalized concierge service. Where there is a demand, there is an opportunity. Personalized service is a service with added value that is different from standardized services for the different needs or potential needs of customers, beyond the imagination of customers, and has added value. According to the personality characteristics and special requirements of the guests, proactively provide special services for the guests. Enterprises provide customers with personalized services that are difficult for competitors to imitate and consider important to form a sense of customer loyalty, and use good reputation to continuously attract new customers for the enterprise in order to gain a competitive advantage. Personalized service will be one of the future trends in the concierge service industry.

Rising disposable income and growing economy are the major factors driving the growth of the concierge services market

Rising disposable income and growing economy are the major factors driving the growth of the concierge services market. Many top executives, VIP clients, celebrities and other consumers choose to save time by outsourcing routine or professional tasks to concierge services or personal assistance services. The concierge service provider handles all the time-consuming documents in a professional manner, providing consumers with a stress-free travel experience. The service provider is responsible for all visa and passport services, luggage, duty-free collection. Concierge services greatly optimize the travel experience for consumers. With the improvement of people's income level, the continuous improvement of living standards, and the gradual formation of the concept of spending money to buy enjoyment, the income elasticity coefficient of consumer demand such as concierge services will increase significantly. Drive the rapid growth of the industry.

Key Companies in the global Concierge Service market covered in Chapter 3:

Boutique Japan
One Concierge
Pure Entertainment Group
TOKI, Inc.
John Paul Group
Quintessentially Group
TPO, Inc.
HinoMaple
Airserve
Pocket Concierge Inc.
American Express Concierge
PBI, Inc.
Tokyo Elite Lifestyle Services

In Chapter 4 and Chapter 14.2, on the basis of types, the Concierge Service market from 2018 to 2029 is primarily split into:

Transportation
HoReCa & Entertainment

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Concierge Service market from 2018 to 2029 covers:

Corporate
Personal

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)