Global Case Management Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Case Management Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

A case is any transaction, project, service or response which continues over a time period to resolve the problem, proposal, development or other complex activity. This includes multiple stages and involves several persons as well as multiple documents and program. Case management is designed to be operating on bundles instead of individual documents or images. Case management solutions are applications developed to support a complex process which requires a mixture of electronic workflow and human tasks. Case file involves a collection of forms, customer communication, reports, process documents and other supporting documentation. Case management solutions are designed to manage the case which are list above and aid in driving more efficient and successful, optimized outcomes.

Legal practice management software helps to manage legal case and client records, time tracking and billing, document management, centralized case management, and calendar and case schedules. The software also handles all front and back office needs including general ledger, time recording, billing, and accounting. It is mainly used by law firms, in-house legal professionals, corporate, and government departments. The implementation of software allows end-users to maintain a leadership position by controlling every aspect of financial practice management while managing stringent compliance protocols.

Market Overview:

The latest research study on the global Case Management Software market finds that the global Case Management Software market reached a value of USD 7274.19 million in 2022. It’s expected that the market will achieve USD 12498.03 million by 2028, exhibiting a CAGR of 9.44% during the forecast period.

Fierce Competition

The case management software market is highly fragmented due to the presence of several large and small players who compete based on geographical presence, product portfolio, financials, and R&D. The key vendors compete based on factors such as market visibility, penetration, and momentum, and are primarily focused on implementing M&A strategy to consolidate their market shares. With the players expanding and innovating their product portfolio and due to rapid technological advancements, the competitive environment among the players in this marketspace is intense.

Threat from Substitute

For the software industry, update is fast and frequent, there are always new technology and product to be an alternative, especially for some big companies, they prefer the on-premise deployment model as this provides complete control over their critical data. The large firms have all the necessary requirements such as in-house IT support and back-up servers to implement this model. Additionally, the model can also be easily customized according to the requirement of the firm. So they can develop their own software to suit their specific requirement.

Downstream bargaining power

Increasingly customers are wielding more power as software moves to subscription. In response, providers will have to invest more to ensure customers adopt and derive value from their services.

New entrant competition

Not only the traditional players, but some new entrants came to the market, so, traditional SW providers could face a wave of non-traditional competitors. All of this will force incumbents to constantly innovate – at a cost.

Region Overview:

In global comparison, a significant portion of the revenue was generated in United States (48.02% in 2021).

Company Overview:

Salesforce is one of the major players operating in the Case Management Software market, holding a share of 1..92% in 2020.

Salesforce

salesforce.com, inc. develops enterprise cloud computing solutions with a focus on customer relationship management. The company offers Sales Cloud to store data, monitor leads and progress, forecast opportunities, and gain insights through analytics and relationship intelligence, as well as deliver quotes, contracts, and invoices. It also provides Service Cloud, which enables companies to deliver personalized customer service and support, as well as a field service solution that enables companies to connect agents, dispatchers, and mobile employees through a centralized platform, on which they can schedule and dispatch work, and track and manage jobs in real-time.

Pegasystems

Pegasystems Inc. develops, markets, licenses, and supports software applications for marketing, sales automation, customer service, and operations in the United States and internationally. It provides Pega Platform, an application development product for clients to build and extend their own applications. The company offers customer engagement applications, including Pega Marketing that enable enterprises to enhance customer acquisition and experiences across inbound, outbound, and paid media channels; Pega sales automation to automate and manage the sales process from prospecting to product fulfillment; and Pega customer service to anticipate customer needs, connect customers and so on.

Segmentation Overview:

As for product types, the Cloud Based segment held the largest market share in 2021.

Application Overview:

The market's largest segment by application is the segment Law Firms, with a market share of 27.03% in 2021.

Key Companies in the global Case Management Software market covered in Chapter 3:

LegalEdge
Rocket Matter
Coyote Analytics
Actionstep
IBM
AINS
Firm Central
KANA
Themis Solutions (Clio)
Pulpstream
Pegasystems
Prevail
Needles
Kofax
Smokeball
AbacusLaw
Salesforce
Dell Technologies
CosmoLex
DST Systems
MyCase
CoCounselor
Social Solutions
HoudiniEsq
Jarvis Legal
Appian
Anaqua
SmartAdvocate
LegalTrek
Athena Software

In Chapter 4 and Chapter 14.2, on the basis of types, the Case Management Software market from 2018 to 2029 is primarily split into:

Web-Based Case
Cloud Based Case
On-Premise Case

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Case Management Software market from 2018 to 2029 covers:

Law Firms
Hospitals
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)