Global Call Centre Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Call Centre Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Market Overview:

The latest research study on the global Call Centre market finds that the global Call Centre market reached a value of USD 384729.66 million in 2022. It’s expected that the market will achieve USD 526341.62 million by 2028, exhibiting a CAGR of 5.36% during the forecast period.

Application Overview:

The market's largest segment by application is the segment Mass market centre, with a market share of 50.17% in 2021.

Mass market centre

According to the division of each household group of call center service, the mass market center mainly refers to the call center for ordinary residents and consumers. For example, in most e-commerce platforms, call centers of telecom companies provide customer service and sales services for ordinary consumers.

B2B centre

A B2B center is a call center for enterprise customers. A B2B call center can do the work that a lot of companies find tedious or difficult to handle. Specifically, these communications partners excel at various duties, including lead generation, qualification and customer relations. It takes a certain mindset to contact businesses and converse intelligently with primary decision makers, and that is what a reputable marketing and communications firm will bring to a business. In this way, a communications partner can either supplement a companys existing sales or marketing force, or provide a complete outsourced solution that operates independently. In either case, a communications partner will integrate its processes with the business and ensure a smooth delegation of leads and other important information.

Universal centre

The customer groups of the universal call center include both enterprises and residential consumers. They provide sales, consulting, customer service, and paging services to businesses and consumers alike.

Key Companies in the global Call Centre market covered in Chapter 3:

EXL Service Holdings
BT Communications
Convergys Corp
Genpact
Sitel
Teleperformance
Plusoft Informatica
IBM Global Process Services
Capita Customer Management
HCL BPO Services NI
West Corporation
Sykes Enterprises
IBEX Global
Tata Consultancy Services
ATOS
Enter Call Center

In Chapter 4 and Chapter 14.2, on the basis of types, the Call Centre market from 2018 to 2029 is primarily split into:

Out-sourced Call Centres
In-house Call Centres

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Call Centre market from 2018 to 2029 covers:

Mass market centre
B2B centre
Universal centre

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)