Global Appointment Booking Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Global Appointment Booking Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

The appointment booking software allows businesses and professionals to manage appointments and reservations. The appointment booking software can be divided into cloud-based and on premise. Most appointment booking software has the following main functions: Online availability 24/7; Integrated customer relationship management system; Ability to monitor subscription statistics; Schedule access control; Able to accept online payment; Automatic reminder and notification via email/SMS.

Market Overview:

The latest research study on the global Appointment Booking Software market finds that the global Appointment Booking Software market reached a value of USD 519.68 million in 2022. It’s expected that the market will achieve USD 1198.3 million by 2028, exhibiting a CAGR of 14.94% during the forecast period.

During the epidemic, many banks and credit cooperatives have closed their halls and stopped receiving visiting customers. Instead, they ask customers to make an appointment to enter their banking center. This helps them limit the number of people in the office at any given time, so as to keep their social distance. Appointment arrangements with banks and credit cooperatives are not uncommon. However, these appointments are usually to discuss loans with bankers or open new accounts. Now, due to this epidemic, financial institutions let customers make appointments, even for routine visits. This helps to ensure the safety of employees and customers by controlling the flow of visitors into the building.

For example, AppointmentPlus is an online booking system. During the epidemic, many banks and credit cooperatives turned to it. Although some existing bank customers have simply extended the use of the system to include all customer visits, many of these financial institutions have recently implemented the software to respond to the requirements of distance and capacity restrictions.

AppointmentPlus is designed for organizations that need high security and data privacy, such as banks and credit unions. The system has built-in access control and centralized system management. It also allows banks to strictly monitor their availability. This is very important, because banks are bound by national directives in restricting face-to-face services.

The rapid development of salon industry

With the continuous improvement of people's living standards, the per capita spending power is also increasing, and people's pursuit of quality of life begins to shift to external changes, such as hairdressing and beauty treatment. Salon can provide hairdressing services, and salon industry develops rapidly. With the increase of customers, salon industry needs to deal with a large amount of customer data and arrange customers' trips, so it is necessary to use appointment booking software to help manage things. Appointment booking software allows customers to book salon services conveniently at any time and place. The rapid development of salon industry will drive the development of appointment booking software industry.

Shortcomings of appointment booking software

When customers make an appointment, it eliminates their personal contact with the employees of the company, and it becomes impersonal. Sometimes, it is difficult for customers to get familiar with the new dispatching system, which leads to alienation of users. Although using the scheduling tool can save some money, the system needs to pay a certain renewal fee every year or every six months, depending on the type of subscription purchased, which increases the operating cost of the enterprise. Customers can choose to make face-to-face appointments, which may lead to difficulties in calendar synchronization. Synchronizing calendars requires a reliable Internet connection, and clients may not be able to access a good Internet connection. This may lead to potential problems, such as missing new, updated or cancelled meetings. These factors will affect the enterprise's demand for appointment booking software, thus limiting the development of the appointment booking software industry.

The increasing demand of small and medium-sized enterprises for appointment booking software

Running every small business requires a lot of work and organization. Whether run an independent consulting company or a yoga studio, it is very important to be able to arrange schedule and date. Most appointment booking software can arrange appointments, pay and send automatic reminders to simplify business operations. The appointment booking software comes with a scheduling robot to make appointments seamlessly. It automatically detects the time zone and adjusts the meeting time to ensure that it is always on the same page as clients in different time zones, and even supports group scheduling. After the meeting, the appointment booking software will send an automatic feedback email to the customer to let them know what happened during the meeting. The increasing demand of small and medium-sized enterprises for appointment booking software will drive the development of appointment booking software industry.

Region Overview:

From 2022-2027, North America is estimated to witness robust growth prospects.

Company Overview:

Calendly is one of the major players operating in the Appointment Booking Software market, holding a share of 9.4% in 2020.

Calendly

Calenly is headquartered in Atlanta, Georgia. Calenly focuses on productivity, sales promotion, planning, efficiency, recruitment software, prospect conversion and software as a service.

Phorest Salon Software

Phorest provides a range of salon and spa management software tools such as a salon-branded TreatCard and iPhone app; SMS, email, Facebook and Twitter marketing tools.

Segmentation Overview:

By type, On premise segment accounted for the largest share of market in 2021.

Cloud based

Cloud-based software is usually provided by a third-party service provider, which provides appointment scheduling tools and functions as a managed software solution. Customers can choose to make their own appointments. This helps to arrange appointments on the Internet, because customers can access their usual professional schedules around the clock at their convenience and make online appointments via the Internet.

On premise

On-premises software is installed and runs on computers on the premises of the person or organization using the software, rather than at a remote facility such as a server farm or cloud. The Software consists of database and modules that are combined to particularly serve the unique needs of the large organisations regarding the automation of corporate-wide business system and its functions.

Application Overview:

The market's largest segment by application is the segment Large Enterprises, with a market share of 76.27% in 2021.

Key Companies in the global Appointment Booking Software market covered in Chapter 3:

Millennium Systems International
Melian Labs, Inc.
Pike 13's
Schedulicity
Timely Appointment Scheduling Software
Setmore
Appointy
Timetrade
Calendly
Acuity Scheduling
Appointment-Plus
Versum
10to8
MindBody
Bitrix24
SimplyBook.me
Doodle
BookingLive
HoneyBook
vCita
Springer-Miller Systems
Phorest Salon Software
Genbook

In Chapter 4 and Chapter 14.2, on the basis of types, the Appointment Booking Software market from 2018 to 2029 is primarily split into:

Cloud based
On premise

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Appointment Booking Software market from 2018 to 2029 covers:

Small & Medium-Sized Enterprises
Large Enterprises

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:

North America (United States, Canada)
Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)
Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)
Latin America (Brazil, Mexico, Argentina)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)