Leading Contact Center Analytics Country Markets Databank

Leading Contact Center Analytics Country Markets Databank

The Contact Center Analytics market was valued at $1,270.7 Million in 2020, and is projected to reach $2,498.6 Million by 2029 growing at a CAGR of 7.85% from 2021 to 2029. North America is expected to be the highest contributor to this market, with $401.6 Million in 2020, and is anticipated to reach $749.5 Million by 2029, registering a CAGR of 7.22%. Asia-Pacific is anticipated to reach $725.6 Million by 2029 with the highest CAGR of 9.95%. North America and Europe collectively expected to account for about 61.9% share of the Contact Center Analytics market in 2020, with the former constituting around 31.6% share. Asia-Pacific and North America are expected to witness significant growth rates at a CAGR of 9.95% and 7.22% respectively, during the forecast period. Presently, share of these two segments is estimated to be around 56.0% in the overall Contact Center Analytics market in 2020, and is anticipated to reach 59.0% by 2029.

The report provides market intelligence on various market segments and geography, including market size and forecast information. Its primary goals are to deliver a thorough global market intelligence report by providing detailed segmentation, growth rates, market dynamics, industry structure and developments, market situation, and trends. To determine the market size and forecast, we conducted extensive secondary research to gain a comprehensive understanding of the market in each region. In addition, we carried out extensive primary research by conducting interviews with key executives in the industry. These interviews helped us to fill any data gaps identified during the secondary research. We used various secondary sources such as encyclopedias, directories, and databases to gather relevant information for this extensive techno-commercial study. We interviewed selected experts from manufacturers and suppliers to obtain and verify critical information, as well as to assess future prospects. The research team evaluated the reliability of the obtained information before using it. In some cases, a combination of multiple sources was used. Sprout Intelligence conducted an in-depth analysis of the market segmentation, which is a crucial component of our market intelligence reports.


1. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY REGION
1.1. OVERVIEW
1.2. NORTH AMERICA
1.2.1 NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
1.2.2 NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY SERVICE
1.2.3 NORTH AMERICA CONTACT CENTER ANALYTICS MARKET, BY COUNTRY
1.2.3.1 U.S.
1.2.3.1.1 U.S. Contact Center Analytics Market, By Deployment
1.2.3.1.2 U.S. Contact Center Analytics Market, By Service
1.2.3.2 Canada
1.2.3.2.1 Canada Contact Center Analytics Market, By Deployment
1.2.3.2.2 Canada Contact Center Analytics Market, By Service
1.2.3.3 Mexico
1.2.3.3.1 Mexico Contact Center Analytics Market, By Deployment
1.2.3.3.2 Mexico Contact Center Analytics Market, By Service
1.3. EUROPE
1.3.1 EUROPE CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
1.3.2 EUROPE CONTACT CENTER ANALYTICS MARKET, BY SERVICE
1.3.3 EUROPE CONTACT CENTER ANALYTICS MARKET, BY COUNTRY
1.3.3.1 Germany
1.3.3.1.1 Germany Contact Center Analytics Market, By Deployment
1.3.3.1.2 Germany Contact Center Analytics Market, By Service
1.3.3.2 France
1.3.3.2.1 France Contact Center Analytics Market, By Deployment
1.3.3.2.2 France Contact Center Analytics Market, By Service
1.3.3.3 UK
1.3.3.3.1 UK Contact Center Analytics Market, By Deployment
1.3.3.3.2 UK Contact Center Analytics Market, By Service
1.3.3.4 Italy
1.3.3.4.1 Italy Contact Center Analytics Market, By Deployment
1.3.3.4.2 Italy Contact Center Analytics Market, By Service
1.3.3.5 Spain
1.3.3.5.1 Spain Contact Center Analytics Market, By Deployment
1.3.3.5.2 Spain Contact Center Analytics Market, By Service
1.3.3.6 Rest of Europe
1.3.3.6.1 Rest of Europe Contact Center Analytics Market, By Deployment
1.3.3.6.2 Rest of Europe Contact Center Analytics Market, By Service
1.4. ASIA-PACIFIC
1.4.1 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
1.4.2 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY SERVICE
1.4.3 ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET, BY COUNTRY
1.4.3.1 China
1.4.3.1.1 China Contact Center Analytics Market, By Deployment
1.4.3.1.2 China Contact Center Analytics Market, By Service
1.4.3.2 India
1.4.3.2.1 India Contact Center Analytics Market, By Deployment
1.4.3.2.2 India Contact Center Analytics Market, By Service
1.4.3.3 Japan
1.4.3.3.1 Japan Contact Center Analytics Market, By Deployment
1.4.3.3.2 Japan Contact Center Analytics Market, By Service
1.4.3.4 Australia
1.4.3.4.1 Australia Contact Center Analytics Market, By Deployment
1.4.3.4.2 Australia Contact Center Analytics Market, By Service
1.4.3.5 South Korea
1.4.3.5.1 South Korea Contact Center Analytics Market, By Deployment
1.4.3.5.2 South Korea Contact Center Analytics Market, By Service
1.4.3.6 Rest of Asia
1.4.3.6.1 Rest of Asia Contact Center Analytics Market, By Deployment
1.4.3.6.2 Rest of Asia Contact Center Analytics Market, By Service
1.5. REST OF WORLD
1.5.1 REST OF WORLD CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT
1.5.2 REST OF WORLD CONTACT CENTER ANALYTICS MARKET, BY SERVICE
1.5.3 REST OF WORLD CONTACT CENTER ANALYTICS MARKET, BY COUNTRY
1.5.3.1 Brazil
1.5.3.1.1 Brazil Contact Center Analytics Market, By Deployment
1.5.3.1.2 Brazil Contact Center Analytics Market, By Service
1.5.3.2 South Africa
1.5.3.2.1 South Africa Contact Center Analytics Market, By Deployment
1.5.3.2.2 South Africa Contact Center Analytics Market, By Service
1.5.3.3 GCC
1.5.3.3.1 GCC Contact Center Analytics Market, By Deployment
1.5.3.3.2 GCC Contact Center Analytics Market, By Service
1.5.3.4 RoW Countries
1.5.3.4.1 RoW Countries Contact Center Analytics Market, By Deployment
1.5.3.4.2 RoW Countries Contact Center Analytics Market, By Service
TABLE 1. GLOBAL CONTACT CENTER ANALYTICS MARKET VALUE, BY REGION, 2020-2029, MILLION USD
TABLE 2. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 3. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 4. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
TABLE 5. U.S. CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 6. U.S. CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 7. CANADA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 8. CANADA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 9. MEXICO CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 10. MEXICO CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 11. EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 12. EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 13. EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
TABLE 14. GERMANY CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 15. GERMANY CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 16. FRANCE CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 17. FRANCE CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 18. UK CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 19. UK CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 20. ITALY CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 21. ITALY CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 22. SPAIN CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 23. SPAIN CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 24. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 25. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 26. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 27. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 28. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
TABLE 29. CHINA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 30. CHINA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 31. INDIA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 32. INDIA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 33. JAPAN CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 34. JAPAN CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 35. AUSTRALIA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 36. AUSTRALIA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 37. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 38. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 39. REST OF ASIA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 40. REST OF ASIA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 41. REST OF WORLD CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 42. REST OF WORLD CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 43. REST OF WORLD CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
TABLE 44. BRAZIL CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 45. BRAZIL CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 46. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 47. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 48. GCC CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
TABLE 49. GCC CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
TABLE 50. ROW COUNTRIES CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 1. GLOBAL CONTACT CENTER ANALYTICS MARKET VALUE, BY REGION, 2020-2029, MILLION USD
FIGURE 2. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 3. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 4. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
FIGURE 5. U.S. CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 6. U.S. CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 7. CANADA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 8. CANADA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 9. MEXICO CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 10. MEXICO CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 11. EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 12. EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 13. EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
FIGURE 14. GERMANY CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 15. GERMANY CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 16. FRANCE CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 17. FRANCE CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 18. UK CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 19. UK CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 20. ITALY CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 21. ITALY CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 22. SPAIN CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 23. SPAIN CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 24. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 25. REST OF EUROPE CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 26. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 27. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 28. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
FIGURE 29. CHINA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 30. CHINA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 31. INDIA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 32. INDIA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 33. JAPAN CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 34. JAPAN CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 35. AUSTRALIA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 36. AUSTRALIA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 37. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 38. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 39. REST OF ASIA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 40. REST OF ASIA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 41. REST OF WORLD CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 42. REST OF WORLD CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 43. REST OF WORLD CONTACT CENTER ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2029, MILLION USD
FIGURE 44. BRAZIL CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 45. BRAZIL CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 46. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 47. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 48. GCC CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD
FIGURE 49. GCC CONTACT CENTER ANALYTICS MARKET VALUE, BY SERVICE, 2020-2029, MILLION USD
FIGURE 50. ROW COUNTRIES CONTACT CENTER ANALYTICS MARKET VALUE, BY DEPLOYMENT , 2020-2029, MILLION USD

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