Social Collaboration: salesforce.com
Salesforce.com entered the social collaboration software market in June 2010 with the launch of Salesforce Chatter. Today there are 225,000 active Chatter networks, and salesforce.com has since added two new products to its social collaboration portfolio: an application of the Chatter technology to support external communities called Salesforce Communities, and social performance management tool Salesforce Work.com.
- Summary
- Company overview
- Salesforce.com's social collaboration offerings
- Business use cases and market positioning
- Key customer examples
- Implementation and services
- Integration and interoperability
- Roadmap and business strategy
- Considerations for customers and prospects
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