Global Workforce Management Software Market Growth (Status and Outlook) 2025-2031

Global Workforce Management Software Market Growth (Status and Outlook) 2025-2031

The global Workforce Management Software market size is predicted to grow from US$ 3247 million in 2025 to US$ 5209 million in 2031; it is expected to grow at a CAGR of 8.2% from 2025 to 2031.

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.

It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.

Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%.

North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent.

In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.

LPI (LP Information)' newest research report, the “Workforce Management Software Industry Forecast” looks at past sales and reviews total world Workforce Management Software sales in 2024, providing a comprehensive analysis by region and market sector of projected Workforce Management Software sales for 2025 through 2031. With Workforce Management Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Workforce Management Software industry.

This Insight Report provides a comprehensive analysis of the global Workforce Management Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Workforce Management Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Workforce Management Software market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Workforce Management Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Workforce Management Software.

This report presents a comprehensive overview, market shares, and growth opportunities of Workforce Management Software market by product type, application, key players and key regions and countries.

Segmentation by Type:
On-Premises
Saas Cloud-Based

Segmentation by Application:
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti

Please note: The report will take approximately 2 business days to prepare and deliver.