Global Utilities’ Customer Information System (CIS) Software Market Growth (Status and Outlook) 2024-2030

Global Utilities’ Customer Information System (CIS) Software Market Growth (Status and Outlook) 2024-2030

According to our LPI (LP Information) latest study, the global Utilities’ Customer Information System (CIS) Software market size was valued at US$ 543.9 million in 2023. With growing demand in downstream market, the Utilities’ Customer Information System (CIS) Software is forecast to a readjusted size of US$ 956.8 million by 2030 with a CAGR of 8.4% during review period.

The research report highlights the growth potential of the global Utilities’ Customer Information System (CIS) Software market. Utilities’ Customer Information System (CIS) Software are expected to show stable growth in the future market. However, product differentiation, reducing costs, and supply chain optimization remain crucial for the widespread adoption of Utilities’ Customer Information System (CIS) Software. Market players need to invest in research and development, forge strategic partnerships, and align their offerings with evolving consumer preferences to capitalize on the immense opportunities presented by the Utilities’ Customer Information System (CIS) Software market.

Utilities’ Customer Information System (CIS) Software is a type of software designed to manage and maintain customer accounts and billing systems for utility companies. A CIS is a software application that enables electric, gas, and water utilities to manage and share customer data with external organizations such as billing agents and state regulatory agencies. A CIS typically covers functions such as account management, order processing, product and service management, rate design, billing, credit and collections, accounts receivable, statement preparation, payment processing, customer service, and revenue analysis. A CIS is a key component of the meter-to-cash (M2C) value chain for utilities that offer metered delivery of commodities.

The industry trend of Utilities’ Customer Information System (CIS) Software is driven by the needs of digital business transformation and the demands of line-of-business managers. The market is undergoing dramatic change as more utilities adopt cloud-based applications and services, remote work models, and software-defined approaches to networking. According to Gartner’s 2021 Magic Quadrant for Utilities’ Customer Information System (CIS) Software, some of the key trends are:

The convergence of Utilities’ Customer Information System (CIS) Software with secure access service edge (SASE): SASE is an emerging architecture that combines software-defined wide area network (SD-WAN) with cloud-based security services to provide secure and efficient access for users located anywhere to applications on any cloud. Gartner predicts that by 2024, more than 70% of Utilities’ Customer Information System (CIS) Software customers will have implemented SASE.

The evolution of Utilities’ Customer Information System (CIS) Software from hardware appliances to software platforms: Software platforms offer more flexibility, scalability, agility, and cost-effectiveness than hardware appliances. They also enable easier integration with other network functions and services. Gartner expects that by 2025, more than 50% of Utilities’ Customer Information System (CIS) Software refresh initiatives will be based on virtualized customer premises equipment (vCPE) or SASE platforms versus traditional routers.

The increasing importance of analytics and automation for Utilities’ Customer Information System (CIS) Software: Analytics and automation enable better visibility, control, optimization, and troubleshooting of Utilities’ Customer Information System (CIS) Software. They also help improve user experience, application performance, network efficiency, and security posture. Gartner advises that infrastructure and operations (I&O) leaders should prioritize vendors that offer advanced analytics and automation capabilities for their Utilities’ Customer Information System (CIS) Software solutions.

Key Features:

The report on Utilities’ Customer Information System (CIS) Software market reflects various aspects and provide valuable insights into the industry.

Market Size and Growth: The research report provide an overview of the current size and growth of the Utilities’ Customer Information System (CIS) Software market. It may include historical data, market segmentation by Type (e.g., Cloud Based, Web Based), and regional breakdowns.

Market Drivers and Challenges: The report can identify and analyse the factors driving the growth of the Utilities’ Customer Information System (CIS) Software market, such as government regulations, environmental concerns, technological advancements, and changing consumer preferences. It can also highlight the challenges faced by the industry, including infrastructure limitations, range anxiety, and high upfront costs.

Competitive Landscape: The research report provides analysis of the competitive landscape within the Utilities’ Customer Information System (CIS) Software market. It includes profiles of key players, their market share, strategies, and product offerings. The report can also highlight emerging players and their potential impact on the market.

Technological Developments: The research report can delve into the latest technological developments in the Utilities’ Customer Information System (CIS) Software industry. This include advancements in Utilities’ Customer Information System (CIS) Software technology, Utilities’ Customer Information System (CIS) Software new entrants, Utilities’ Customer Information System (CIS) Software new investment, and other innovations that are shaping the future of Utilities’ Customer Information System (CIS) Software.

Downstream Procumbent Preference: The report can shed light on customer procumbent behaviour and adoption trends in the Utilities’ Customer Information System (CIS) Software market. It includes factors influencing customer ' purchasing decisions, preferences for Utilities’ Customer Information System (CIS) Software product.

Government Policies and Incentives: The research report analyse the impact of government policies and incentives on the Utilities’ Customer Information System (CIS) Software market. This may include an assessment of regulatory frameworks, subsidies, tax incentives, and other measures aimed at promoting Utilities’ Customer Information System (CIS) Software market. The report also evaluates the effectiveness of these policies in driving market growth.

Environmental Impact and Sustainability: The research report assess the environmental impact and sustainability aspects of the Utilities’ Customer Information System (CIS) Software market.

Market Forecasts and Future Outlook: Based on the analysis conducted, the research report provide market forecasts and outlook for the Utilities’ Customer Information System (CIS) Software industry. This includes projections of market size, growth rates, regional trends, and predictions on technological advancements and policy developments.

Recommendations and Opportunities: The report conclude with recommendations for industry stakeholders, policymakers, and investors. It highlights potential opportunities for market players to capitalize on emerging trends, overcome challenges, and contribute to the growth and development of the Utilities’ Customer Information System (CIS) Software market.

Market Segmentation:

Utilities’ Customer Information System (CIS) Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.

Segmentation by type
Cloud Based
Web Based

Segmentation by application
Large Enterprises
SMEs

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Oracle
SAP
CIS Infinity
Cayenta
Datalogic
efluid
EnergyCIS
Fluentgrid
Gentrack

Please note: The report will take approximately 2 business days to prepare and deliver.