Global Technical Support Outsourcing Market Growth (Status and Outlook) 2023-2029

Global Technical Support Outsourcing Market Growth (Status and Outlook) 2023-2029

Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.

LPI (LP Information)' newest research report, the “Technical Support Outsourcing Industry Forecast” looks at past sales and reviews total world Technical Support Outsourcing sales in 2022, providing a comprehensive analysis by region and market sector of projected Technical Support Outsourcing sales for 2023 through 2029. With Technical Support Outsourcing sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Technical Support Outsourcing industry.

This Insight Report provides a comprehensive analysis of the global Technical Support Outsourcing landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Technical Support Outsourcing portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Technical Support Outsourcing market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Technical Support Outsourcing and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Technical Support Outsourcing.

The global Technical Support Outsourcing market size is projected to grow from US$ 43740 million in 2022 to US$ 63400 million in 2029; it is expected to grow at a CAGR of 5.4% from 2023 to 2029.

The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.

This report presents a comprehensive overview, market shares, and growth opportunities of Technical Support Outsourcing market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services

Segmentation by application
Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Accenture
Collabera
Genpact
HCL Technologies
Infosys

Please note: The report will take approximately 2 business days to prepare and deliver.