Global SQM and CEM Market Growth (Status and Outlook) 2023-2029

Global SQM and CEM Market Growth (Status and Outlook) 2023-2029

SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.

LPI (LP Information)' newest research report, the “SQM and CEM Industry Forecast” looks at past sales and reviews total world SQM and CEM sales in 2022, providing a comprehensive analysis by region and market sector of projected SQM and CEM sales for 2023 through 2029. With SQM and CEM sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world SQM and CEM industry.

This Insight Report provides a comprehensive analysis of the global SQM and CEM landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on SQM and CEM portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global SQM and CEM market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for SQM and CEM and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global SQM and CEM.

The global SQM and CEM market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.

Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market.

This report presents a comprehensive overview, market shares, and growth opportunities of SQM and CEM market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
EFM
Web Analytics
Text Analytics
Speech Analytics

Segmentation by application
Small and Medium Businesses
Large Enterprises

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Adobe Systems
HP
IBM
Oracle

Please note: The report will take approximately 2 business days to prepare and deliver.