Global Help Desk Software Market Growth (Status and Outlook) 2025-2031

Global Help Desk Software Market Growth (Status and Outlook) 2025-2031

The global Help Desk Software market size is predicted to grow from US$ 1269 million in 2025 to US$ 2320 million in 2031; it is expected to grow at a CAGR of 10.6% from 2025 to 2031.

Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.

Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.

The key players of global Help Desk Software market includes SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit) and so on. In 2019, the top 5 companies accounted for a total market share of about 47%, among which Salesforce.com is in the dominating position, with occupying over 16% of global market.

LPI (LP Information)' newest research report, the “Help Desk Software Industry Forecast” looks at past sales and reviews total world Help Desk Software sales in 2024, providing a comprehensive analysis by region and market sector of projected Help Desk Software sales for 2025 through 2031. With Help Desk Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Help Desk Software industry.

This Insight Report provides a comprehensive analysis of the global Help Desk Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Help Desk Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Help Desk Software market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Help Desk Software and breaks down the forecast by Type, by End User, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Help Desk Software.

This report presents a comprehensive overview, market shares, and growth opportunities of Help Desk Software market by product type, application, key players and key regions and countries.

Segmentation by Type:
Cloud Based Help Desk Software
Web Based Help Desk Software

Segmentation by End User:
Large Enterprises
SMEs

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk