Global Customer Relationship Management (CRM) Customer Engagement Center Market Growth (Status and Outlook) 2023-2029

Global Customer Relationship Management (CRM) Customer Engagement Center Market Growth (Status and Outlook) 2023-2029

This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.

LPI (LP Information)' newest research report, the “Customer Relationship Management (CRM) Customer Engagement Center Industry Forecast” looks at past sales and reviews total world Customer Relationship Management (CRM) Customer Engagement Center sales in 2022, providing a comprehensive analysis by region and market sector of projected Customer Relationship Management (CRM) Customer Engagement Center sales for 2023 through 2029. With Customer Relationship Management (CRM) Customer Engagement Center sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Customer Relationship Management (CRM) Customer Engagement Center industry.

This Insight Report provides a comprehensive analysis of the global Customer Relationship Management (CRM) Customer Engagement Center landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Customer Relationship Management (CRM) Customer Engagement Center portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Customer Relationship Management (CRM) Customer Engagement Center market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Customer Relationship Management (CRM) Customer Engagement Center and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Customer Relationship Management (CRM) Customer Engagement Center.

The global Customer Relationship Management (CRM) Customer Engagement Center market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.

United States market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

China market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

Europe market for Customer Relationship Management (CRM) Customer Engagement Center is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.

Global key Customer Relationship Management (CRM) Customer Engagement Center players cover Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc and Terilyn Palanca, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.

This report presents a comprehensive overview, market shares, and growth opportunities of Customer Relationship Management (CRM) Customer Engagement Center market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
Small (Below 50 agents)
Medium Size (50-500 agents)
Large (over 500 agents)

Segmentation by application
BFSI
Education
Manufacturing
Telecom & IT
E-Commerce
Others

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks
Servicenow

Please note: The report will take approximately 2 business days to prepare and deliver.