Global Customer Experience Management Market Growth (Status and Outlook) 2023-2029

Global Customer Experience Management Market Growth (Status and Outlook) 2023-2029

Customer experience management (CEM or CXM) is a set of processes used to track customer interactions throughout the customer journey. CEM allows organizations to gain insight into these customer interactions and optimize each touchpoint to drive loyalty and improve customer lifetime value. The best customer experience management software enables enterprises to provide customer-centric experiences across all customer interactions at scale, while optimizing operations, control, and compliance of the associated enterprise information and processes.
LPI (LP Information)' newest research report, the “Customer Experience Management Industry Forecast” looks at past sales and reviews total world Customer Experience Management sales in 2022, providing a comprehensive analysis by region and market sector of projected Customer Experience Management sales for 2023 through 2029. With Customer Experience Management sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Customer Experience Management industry.
This Insight Report provides a comprehensive analysis of the global Customer Experience Management landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Customer Experience Management portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Customer Experience Management market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Customer Experience Management and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Customer Experience Management.
The global Customer Experience Management market size is projected to grow from US$ 10820 million in 2022 to US$ 32900 million in 2029; it is expected to grow at a CAGR of 17.2% from 2023 to 2029.
In the industry, Adobe Systems profits most in 2019 and recent years, while Nice Systems and SAP SE ranked 2 and 3.The market share of them is 23.42%, 17.32% and 12.29% in 2019. The gap of market share is keep on enlarged due to different strategy.
This report presents a comprehensive overview, market shares, and growth opportunities of Customer Experience Management market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
Cloud-Based
On-Premise
Segmentation by application
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Adobe Systems
Nice Systems
SAP SE
Oracle
Sitecore
IBM
Medallia
Opentext
Verint Systems
Maritzcx
Tech Mahindra
SAS Institute
Avaya
Clarabridge
Zendesk
InMoment
Ignite

Please note: The report will take approximately 2 business days to prepare and deliver.