Global Customer Care BPO Market Growth (Status and Outlook) 2025-2031

Global Customer Care BPO Market Growth (Status and Outlook) 2025-2031

The global Customer Care BPO market size is predicted to grow from US$ 62720 million in 2025 to US$ 90100 million in 2031; it is expected to grow at a CAGR of 6.2% from 2025 to 2031.

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

LPI (LP Information)' newest research report, the “Customer Care BPO Industry Forecast” looks at past sales and reviews total world Customer Care BPO sales in 2024, providing a comprehensive analysis by region and market sector of projected Customer Care BPO sales for 2025 through 2031. With Customer Care BPO sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Customer Care BPO industry.

This Insight Report provides a comprehensive analysis of the global Customer Care BPO landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Customer Care BPO portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Customer Care BPO market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Customer Care BPO and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Customer Care BPO.

This report presents a comprehensive overview, market shares, and growth opportunities of Customer Care BPO market by product type, application, key players and key regions and countries.

Segmentation by Type:
Onshore Outsourcing
Offshore Outsourcing

Segmentation by Application:
Telecom and IT
BFSI Outsouring
Healthcare and Life Sciences
Government and Public
Retail and Consumer Goods
Others

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc

Please note: The report will take approximately 2 business days to prepare and deliver.