Global Conversational AI Platform Market Growth (Status and Outlook) 2025-2031

The global Conversational AI Platform market size is predicted to grow from US$ 3214 million in 2025 to US$ 8790 million in 2031; it is expected to grow at a CAGR of 18.3% from 2025 to 2031.

Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.

Global core conversational AI platform players include IBM, Genesys, LivePerson etc. The top 3 companies hold a share about 35%. North America is the largest market, with a share about 38%, followed by Asia-Pacific and Europe with the share about 32% and 23%. In terms of product, app conversational AI platform is the largest segment, with a share over 51%. And in terms of application, the largest application is large enterprises, followed by SMEs.

LPI (LP Information)' newest research report, the “Conversational AI Platform Industry Forecast” looks at past sales and reviews total world Conversational AI Platform sales in 2024, providing a comprehensive analysis by region and market sector of projected Conversational AI Platform sales for 2025 through 2031. With Conversational AI Platform sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Conversational AI Platform industry.

This Insight Report provides a comprehensive analysis of the global Conversational AI Platform landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Conversational AI Platform portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Conversational AI Platform market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Conversational AI Platform and breaks down the forecast by Type, by End User, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Conversational AI Platform.

This report presents a comprehensive overview, market shares, and growth opportunities of Conversational AI Platform market by product type, application, key players and key regions and countries.

Segmentation by Type:

Web Conversational AI Platform

App Conversational AI Platform

Segmentation by End User:

Large Enterprises

SMEs

This report also splits the market by region:

Americas

United States

Canada

Mexico

Brazil

APAC

China

Japan

Korea

Southeast Asia

India

Australia

Europe

Germany

France

UK

Italy

Russia

Middle East & Africa

Egypt

South Africa

Israel

Turkey

GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.

SAP

IBM

Microsoft

Ada

Kore.ai

Conversica

LivePerson

Genesys

Boost.ai

Kata.ai

Cognigy

OneReach.ai

Avaamo

Just AI

Kasisto

Active.Ai

Solvvy

Certainly

Hyro

Mindsay

Please note: The report will take approximately 2 business days to prepare and deliver.