Global Contact Center Market Growth (Status and Outlook) 2023-2029

Global Contact Center Market Growth (Status and Outlook) 2023-2029

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

LPI (LP Information)' newest research report, the “Contact Center Industry Forecast” looks at past sales and reviews total world Contact Center sales in 2022, providing a comprehensive analysis by region and market sector of projected Contact Center sales for 2023 through 2029. With Contact Center sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Contact Center industry.

This Insight Report provides a comprehensive analysis of the global Contact Center landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Contact Center portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Contact Center market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Contact Center and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Contact Center.

The global Contact Center market size is projected to grow from US$ 32950 million in 2022 to US$ 42890 million in 2029; it is expected to grow at a CAGR of 3.8% from 2023 to 2029.

The market for Contact Center is fragmented with players such as Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices and Comdata Group, etc.

This report presents a comprehensive overview, market shares, and growth opportunities of Contact Center market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
On-premise Type
Cloud-based Type

Segmentation by application
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Teleperformance
Alorica
Convergys
Atento S.A
Sykes Enterprises
Arvato
Serco Group
Acticall (Sitel)
Transcom
TeleTech
Concentrix (SYNNEX)
HKT Teleservices
Comdata Group

Please note: The report will take approximately 2 business days to prepare and deliver.