Global Computer Telephony Integration Software Market Growth (Status and Outlook) 2025-2031

Global Computer Telephony Integration Software Market Growth (Status and Outlook) 2025-2031

The global Computer Telephony Integration Software market size is predicted to grow from US$ 2359 million in 2025 to US$ 6658 million in 2031; it is expected to grow at a CAGR of 18.9% from 2025 to 2031.

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.

From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.

With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.

LPI (LP Information)' newest research report, the “Computer Telephony Integration Software Industry Forecast” looks at past sales and reviews total world Computer Telephony Integration Software sales in 2024, providing a comprehensive analysis by region and market sector of projected Computer Telephony Integration Software sales for 2025 through 2031. With Computer Telephony Integration Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Computer Telephony Integration Software industry.

This Insight Report provides a comprehensive analysis of the global Computer Telephony Integration Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Computer Telephony Integration Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Computer Telephony Integration Software market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Computer Telephony Integration Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Computer Telephony Integration Software.

This report presents a comprehensive overview, market shares, and growth opportunities of Computer Telephony Integration Software market by product type, application, key players and key regions and countries.

Segmentation by Type:
Cloud Based
On-Premise

Segmentation by Application:
Large Enterprises
SMEs

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius