Global Cloud CRM Market Growth (Status and Outlook) 2025-2031

Global Cloud CRM Market Growth (Status and Outlook) 2025-2031

The global Cloud CRM market size is predicted to grow from US$ million in 2025 to US$ million in 2031; it is expected to grow at a CAGR of %from 2025 to 2031.

CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud.

In Chinese market, Cloud CRM key players include Yidong Fenxian, Liudu Renhe, Renke Hudong, Salesforce, Kingdee, etc. The top five manufacturers hold a share about 70%. Eastern China is the largest sale market, with a share over 40%, followed by South China, and North China, total have a share over 40 percent. In terms of product, Retail and Distribution Cloud CRM is the largest segment, with a share about 70%. And in terms of application, the largest application is Small and Medium-Sized Enterprises, followed by Large Enterprises.

LPI (LP Information)' newest research report, the “Cloud CRM Industry Forecast” looks at past sales and reviews total world Cloud CRM sales in 2024, providing a comprehensive analysis by region and market sector of projected Cloud CRM sales for 2025 through 2031. With Cloud CRM sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Cloud CRM industry.

This Insight Report provides a comprehensive analysis of the global Cloud CRM landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Cloud CRM portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Cloud CRM market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Cloud CRM and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Cloud CRM.

This report presents a comprehensive overview, market shares, and growth opportunities of Cloud CRM market by product type, application, key players and key regions and countries.

Segmentation by Type:
Project Cloud CRM
Retail and Distribution Cloud CRM

Segmentation by Application:
Small and Medium-Sized Enterprises
Large Enterprises

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology

Please note: The report will take approximately 2 business days to prepare and deliver.