Global Citizen Request Management Software Market Growth (Status and Outlook) 2024-2030

Global Citizen Request Management Software Market Growth (Status and Outlook) 2024-2030

Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.

The global Citizen Request Management Software market size is projected to grow from US$ 4549.8 million in 2023 to US$ 15550 million in 2030; it is expected to grow at a CAGR of 19.2% from 2024 to 2030.

LPI (LP Information)' newest research report, the “Citizen Request Management Software Industry Forecast” looks at past sales and reviews total world Citizen Request Management Software sales in 2023, providing a comprehensive analysis by region and market sector of projected Citizen Request Management Software sales for 2024 through 2030. With Citizen Request Management Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Citizen Request Management Software industry.

This Insight Report provides a comprehensive analysis of the global Citizen Request Management Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Citizen Request Management Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Citizen Request Management Software market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Citizen Request Management Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Citizen Request Management Software.

Some of the future market trends of citizen request management software are:

Increased Demand for Cloud-Based Solutions: More government agencies are opting for cloud-based citizen request management software as it offers benefits such as scalability, flexibility, cost-effectiveness, security, and accessibility. Cloud-based solutions also enable faster deployment, easier integration, and better collaboration among different departments and agencies.

Enhanced User Experience and Engagement: Citizen request management software is becoming more user-friendly and engaging to attract and retain more citizens. The software is incorporating features such as chatbots, voice assistants, gamification, social media integration, and feedback mechanisms to provide a seamless and interactive user experience. The software is also leveraging data analytics and artificial intelligence to personalize the user journey and offer relevant and timely information and services.

Integration with Smart City Initiatives: Citizen request management software is playing a key role in supporting smart city initiatives that aim to improve the quality of life, sustainability, and efficiency of urban areas. The software is integrating with smart devices, sensors, and IoT platforms to collect and analyze real-time data from various sources such as traffic, weather, energy, waste, etc., and provide actionable insights and solutions to address urban challenges and enhance citizen satisfaction.

This report presents a comprehensive overview, market shares, and growth opportunities of Citizen Request Management Software market by product type, application, key players and key regions and countries.

Segmentation by type
Cloud-Based
Web-Based

Segmentation by application
Government
Public Works Department

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
CityView
Accela
NetFore Systems
Esri
AvePoint
CentralSquare Technologies
Citibot
Aeon Nexus Corporation
Online Solutions
Wagsys Software Solutions
CivicPlus
Ctzen
Comcate
E-Gov Link
Kratos Technology
GovQA
Granicus
HelpinBox.io
Intelligov Software
iWorQ Systems
MaintStar
My Council Services
Novo Solutions
Motorola Solutions
PubWorks
QAlert Insider
SmartComment
Tyler Technologies

Please note: The report will take approximately 2 business days to prepare and deliver.