Global Call Centre Market Growth (Status and Outlook) 2023-2029

Global Call Centre Market Growth (Status and Outlook) 2023-2029

The global Call Centre market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.

In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.

In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.

With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.

LPI (LP Information)' newest research report, the “Call Centre Industry Forecast” looks at past sales and reviews total world Call Centre sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Centre sales for 2023 through 2029. With Call Centre sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Call Centre industry.

This Insight Report provides a comprehensive analysis of the global Call Centre landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Call Centre portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Call Centre market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Call Centre and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Call Centre.

This report presents a comprehensive overview, market shares, and growth opportunities of Call Centre market by product type, application, key players and key regions and countries.

Market Segmentation:

Segmentation by type
BPO Call Centre
Internal Call Centre

Segmentation by application
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance

Please note: The report will take approximately 2 business days to prepare and deliver.