Global Call Center CRM Software Market Growth (Status and Outlook) 2024-2030

Global Call Center CRM Software Market Growth (Status and Outlook) 2024-2030

A call center CRM is software that helps agents to manage and track lead interactions, such as phone calls, emails, and chats. It integrates with the call center’s phone system and provides agents with real-time access to leads information to improve service. 

The global Call Center CRM Software market size is projected to grow from US$ 230 million in 2024 to US$ 380 million in 2030; it is expected to grow at a CAGR of 8.7% from 2024 to 2030.

LPI (LP Information)' newest research report, the “Call Center CRM Software Industry Forecast” looks at past sales and reviews total world Call Center CRM Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Center CRM Software sales for 2023 through 2029. With Call Center CRM Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Call Center CRM Software industry.

This Insight Report provides a comprehensive analysis of the global Call Center CRM Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on Call Center CRM Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Call Center CRM Software market.

This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Call Center CRM Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Call Center CRM Software.

United States market for Call Center CRM Software is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.

China market for Call Center CRM Software is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.

Europe market for Call Center CRM Software is estimated to increase from US$ million in 2023 to US$ million by 2030, at a CAGR of % from 2024 through 2030.

Global key Call Center CRM Software players cover Salesmate, Pipedrive, Freshworks, Bitrix24, LeadSquared, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2023.

This report presents a comprehensive overview, market shares, and growth opportunities of Call Center CRM Software market by product type, application, key players and key regions and countries.

Segmentation by Type:
Cloud-based
On Premises

Segmentation by Application:
Small Call Center
Medium Call Center
Large Call Center

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

Segmentation by Type:
Cloud-based
On Premises

Segmentation by Application:
Small Call Center
Medium Call Center
Large Call Center

This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Salesmate
Pipedrive
Freshworks
Bitrix24
LeadSquared
EngageBay
Freshdesk
HubSpot
LiveAgent
Zoho
CloudTalk
Agile CRM
RingCentral
JustCall

Please note: The report will take approximately 2 business days to prepare and deliver.