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North America Unified Communication as a Service (UCaaS) Market Size, Share & Trends Analysis Report By Delivery Model (Hosted/Cloud Services and Managed Services), By Enterprise Type, By Component, By Vertical, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Nov 08, 2024
Length 143 Pages
SKU # KBV19312567

Description

North America Unified Communication as a Service (UCaaS) Market Size, Share & Trends Analysis Report By Delivery Model (Hosted/Cloud Services and Managed Services), By Enterprise Type, By Component, By Vertical, By Country and Growth Forecast, 2024 - 2031


The North America Unified Communication as a Service (UCaaS) Market would witness market growth of 13.6% CAGR during the forecast period (2024-2031).

The US market dominated the North America Unified Communication as a Service (UCaaS) Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $21,850.8 million by 2031. The Canada market is experiencing a CAGR of 16.1% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 15.1% during (2024 - 2031).

One of the major advantages of UCaaS is its scalability, which makes it an attractive option for businesses of all sizes. UCaaS operates on a subscription model, which enables businesses to pay for the services they require without incurring excessive capital expenses, in contrast to on-premise communication systems that necessitate substantial upfront investments in hardware and infrastructure.

Moreover, this adaptability allows companies to expand their communication tools in accordance with their changing requirements, rendering UCaaS particularly appealing to small and medium-sized enterprises (SMEs). Large enterprises also benefit from the scalability of UCaaS, as they can easily add or remove users, expand features, and adjust their plans according to changes in the workforce or organizational structure. This adaptability is essential in today’s fast-paced business environment, where organizations must remain agile and responsive to changing market demands.

North America is a leading Unified Communication as a Service (UCaaS) market, driven by a strong digital infrastructure, high adoption rates of cloud technology, and a workforce increasingly inclined towards hybrid and remote work models. Companies across industries are prioritizing investments in communication tools that ensure seamless connectivity, collaboration, and productivity. The U.S. telecommunications infrastructure is one of the most advanced, which enables high-quality, reliable UCaaS solutions.

Based on Delivery Model, the market is segmented into Hosted/Cloud Services and Managed Services. Based on Enterprise Type, the market is segmented into Large Enterprise and Small & Medium Enterprises (SMEs). Based on Component, the market is segmented into Telephony, Conferencing, Collaboration, Unified Messaging, and Others. Based on Vertical, the market is segmented into IT & Telecommunications, BFSI, IT-enabled Services (ITeS), Education, Healthcare, Retail & Consumer Goods, Government & Defense, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • BT Group plc
  • Verizon Communications, Inc.
  • Cisco Systems, Inc.
  • Microsoft Corporation
  • Zoom Video Communications, Inc.
  • IBM Corporation
  • NEC Corporation
  • AT&T, Inc. (AT&T Intellectual Property)
  • Google LLC
  • 8x8, Inc.
North America Unified Communication as a Service (UCaaS) Market Report Segmentation

By Delivery Model
  • Hosted/Cloud Services
  • Managed Services
By Enterprise Type
  • Large Enterprise
  • Small & Medium Enterprises (SMEs)
By Component
  • Telephony
  • Conferencing
  • Collaboration
  • Unified Messaging
  • Others
By Vertical
  • IT & Telecommunications
  • BFSI
  • IT-enabled Services (ITeS)
  • Education
  • Healthcare
  • Retail & Consumer Goods
  • Government & Defense
  • Others
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

143 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Unified Communication as a Service (UCaaS) Market, by Delivery Model
1.4.2 North America Unified Communication as a Service (UCaaS) Market, by Enterprise Type
1.4.3 North America Unified Communication as a Service (UCaaS) Market, by Component
1.4.4 North America Unified Communication as a Service (UCaaS) Market, by Vertical
1.4.5 North America Unified Communication as a Service (UCaaS) Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 Market Share Analysis, 2023
4.2 Strategies Deployed in Unified Communication as a Service (UCaaS) Market
4.3 Porter Five Forces Analysis
Chapter 5. North America Unified Communication as a Service (UCaaS) Market by Delivery Model
5.1 North America Hosted/Cloud Services Market by Country
5.2 North America Managed Services Market by Country
Chapter 6. North America Unified Communication as a Service (UCaaS) Market by Enterprise Type
6.1 North America Large Enterprise Market by Country
6.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 7. North America Unified Communication as a Service (UCaaS) Market by Component
7.1 North America Telephony Market by Country
7.2 North America Conferencing Market by Country
7.3 North America Collaboration Market by Country
7.4 North America Unified Messaging Market by Country
7.5 North America Others Market by Country
Chapter 8. North America Unified Communication as a Service (UCaaS) Market by Vertical
8.1 North America IT & Telecommunications Market by Country
8.2 North America BFSI Market by Country
8.3 North America IT-enabled Services (ITeS) Market by Country
8.4 North America Education Market by Country
8.5 North America Healthcare Market by Country
8.6 North America Retail & Consumer Goods Market by Country
8.7 North America Government & Defense Market by Country
8.8 North America Others Market by Country
Chapter 9. North America Unified Communication as a Service (UCaaS) Market by Country
9.1 US Unified Communication as a Service (UCaaS) Market
9.1.1 US Unified Communication as a Service (UCaaS) Market by Delivery Model
9.1.2 US Unified Communication as a Service (UCaaS) Market by Enterprise Type
9.1.3 US Unified Communication as a Service (UCaaS) Market by Component
9.1.4 US Unified Communication as a Service (UCaaS) Market by Vertical
9.2 Canada Unified Communication as a Service (UCaaS) Market
9.2.1 Canada Unified Communication as a Service (UCaaS) Market by Delivery Model
9.2.2 Canada Unified Communication as a Service (UCaaS) Market by Enterprise Type
9.2.3 Canada Unified Communication as a Service (UCaaS) Market by Component
9.2.4 Canada Unified Communication as a Service (UCaaS) Market by Vertical
9.3 Mexico Unified Communication as a Service (UCaaS) Market
9.3.1 Mexico Unified Communication as a Service (UCaaS) Market by Delivery Model
9.3.2 Mexico Unified Communication as a Service (UCaaS) Market by Enterprise Type
9.3.3 Mexico Unified Communication as a Service (UCaaS) Market by Component
9.3.4 Mexico Unified Communication as a Service (UCaaS) Market by Vertical
9.4 Rest of North America Unified Communication as a Service (UCaaS) Market
9.4.1 Rest of North America Unified Communication as a Service (UCaaS) Market by Delivery Model
9.4.2 Rest of North America Unified Communication as a Service (UCaaS) Market by Enterprise Type
9.4.3 Rest of North America Unified Communication as a Service (UCaaS) Market by Component
9.4.4 Rest of North America Unified Communication as a Service (UCaaS) Market by Vertical
Chapter 10. Company Profiles
10.1 BT Group plc
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.6 SWOT Analysis
10.2 Verizon Communications, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental Analysis
10.2.4 Recent strategies and developments:
10.2.4.1 Partnerships, Collaborations, and Agreements:
10.2.5 SWOT Analysis
10.3 Cisco Systems, Inc.
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 Microsoft Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 SWOT Analysis
10.5 Zoom Video Communications, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Research & Development Expenses
10.5.4 Recent strategies and developments:
10.5.4.1 Partnerships, Collaborations, and Agreements:
10.5.4.2 Acquisition and Mergers:
10.5.5 SWOT Analysis
10.6 IBM Corporation
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional & Segmental Analysis
10.6.4 Research & Development Expenses
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 NEC Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.7.6 SWOT Analysis
10.8 AT&T, Inc. (AT&T Intellectual Property)
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Research & Development Expense
10.8.5 SWOT Analysis
10.9 Google LLC
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Research & Development Expense
10.9.5 SWOT Analysis
10.10. 8x8, Inc.
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis

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