North America Unified Communication as a Service (UCaaS) Market Size, Share & Trends Analysis Report By Delivery Model (Hosted/Cloud Services and Managed Services), By Enterprise Type, By Component, By Vertical, By Country and Growth Forecast, 2024 - 2031

North America Unified Communication as a Service (UCaaS) Market Size, Share & Trends Analysis Report By Delivery Model (Hosted/Cloud Services and Managed Services), By Enterprise Type, By Component, By Vertical, By Country and Growth Forecast, 2024 - 2031

The North America Unified Communication as a Service (UCaaS) Market would witness market growth of 13.6% CAGR during the forecast period (2024-2031).

The US market dominated the North America Unified Communication as a Service (UCaaS) Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $21,850.8 million by 2031. The Canada market is experiencing a CAGR of 16.1% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 15.1% during (2024 - 2031).

One of the major advantages of UCaaS is its scalability, which makes it an attractive option for businesses of all sizes. UCaaS operates on a subscription model, which enables businesses to pay for the services they require without incurring excessive capital expenses, in contrast to on-premise communication systems that necessitate substantial upfront investments in hardware and infrastructure.

Moreover, this adaptability allows companies to expand their communication tools in accordance with their changing requirements, rendering UCaaS particularly appealing to small and medium-sized enterprises (SMEs). Large enterprises also benefit from the scalability of UCaaS, as they can easily add or remove users, expand features, and adjust their plans according to changes in the workforce or organizational structure. This adaptability is essential in today’s fast-paced business environment, where organizations must remain agile and responsive to changing market demands.

North America is a leading Unified Communication as a Service (UCaaS) market, driven by a strong digital infrastructure, high adoption rates of cloud technology, and a workforce increasingly inclined towards hybrid and remote work models. Companies across industries are prioritizing investments in communication tools that ensure seamless connectivity, collaboration, and productivity. The U.S. telecommunications infrastructure is one of the most advanced, which enables high-quality, reliable UCaaS solutions.

Based on Delivery Model, the market is segmented into Hosted/Cloud Services and Managed Services. Based on Enterprise Type, the market is segmented into Large Enterprise and Small & Medium Enterprises (SMEs). Based on Component, the market is segmented into Telephony, Conferencing, Collaboration, Unified Messaging, and Others. Based on Vertical, the market is segmented into IT & Telecommunications, BFSI, IT-enabled Services (ITeS), Education, Healthcare, Retail & Consumer Goods, Government & Defense, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

• BT Group plc
• Verizon Communications, Inc.
• Cisco Systems, Inc.
• Microsoft Corporation
• Zoom Video Communications, Inc.
• IBM Corporation
• NEC Corporation
• AT&T, Inc. (AT&T Intellectual Property)
• Google LLC
• 8x8, Inc.

North America Unified Communication as a Service (UCaaS) Market Report Segmentation

By Delivery Model

• Hosted/Cloud Services
• Managed Services

By Enterprise Type

• Large Enterprise
• Small & Medium Enterprises (SMEs)

By Component

• Telephony
• Conferencing
• Collaboration
• Unified Messaging
• Others

By Vertical

• IT & Telecommunications
• BFSI
• IT-enabled Services (ITeS)
• Education
• Healthcare
• Retail & Consumer Goods
• Government & Defense
• Others

By Country

• US
• Canada
• Mexico
• Rest of North America