North America Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type (On-premise, and Cloud), By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024 - 2031

North America Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type (On-premise, and Cloud), By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024 - 2031

The North America Speech Analytics Market would witness market growth of 15.0% CAGR during the forecast period (2024-2031).

The US market dominated the North America Speech Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $2,066 million by 2031. The Canada market is expected to witness a CAGR of 17.3% during (2024 - 2031). Additionally, The Mexico market would register a CAGR of 16.4% during (2024 - 2031).

Speech analytics refers to the technology and processes that analyze recorded or real-time voice interactions between customers and organizations to extract actionable insights. It employs sophisticated methodologies, including artificial intelligence (AI), natural language processing (NLP), and machine learning, to comprehend, interpret, and extract meaning from unstructured voice data. The principal objective of speech analytics is to identify sentiments, patterns, and trends within customer interactions. This analysis assists businesses in enhancing customer experience, evaluating agent performance, ensuring adherence to regulatory standards, and optimizing operational strategies. Speech analytics can detect emotions, intent, and potential risks during conversations by analyzing tone, pitch, keywords, and sentiment. The speech analytics market has rapidly emerged as a cornerstone of modern business intelligence, transforming how organizations understand and interact with customers.

The foundation of speech analytics lies in its ability to analyze and interpret voice interactions between customers and businesses. Unlike traditional data sources, which primarily rely on structured formats, speech analytics delves into the unstructured realm of human conversations, extracting meaningful patterns, trends, and sentiments. These capabilities have proven instrumental in addressing key challenges faced by businesses, such as understanding customer behavior, improving service quality, ensuring regulatory compliance, and mitigating risks.

In Mexico, the media and entertainment industry is a growing adopter of speech analytics, fueled by the demand for content personalization and audience engagement. Media companies, including TelevisaUnivision, use speech analytics to analyze viewer and listener feedback across various platforms, enhancing content creation and marketing strategies. The rise of streaming platforms and increased digital media consumption in multiple languages have further emphasized the need for multilingual speech analytics solutions. The Mexican government’s Prosoft Program supports technological advancements in IT and media, encouraging businesses to adopt innovative tools like speech analytics to remain competitive in the rapidly evolving entertainment industry. Hence, these nations are shaping a vibrant and expanding market, supported by robust government initiatives, advanced technological infrastructure, and a strong focus on leveraging data-driven insights for strategic growth.

Based on Deployment Type, the market is segmented into On-premise, and Cloud. Based on Component, the market is segmented into Solution, and Services (Professional Services, and Managed Services). Based on Application, the market is segmented into Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence, and Other Application. Based on Enterprises Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Telecom & IT, Media & Entertainment, Healthcare, Retail, Government, Travel & Hospitality, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

• Speechmatics Ltd.
• Almawave S.p.A. (Almaviva S.p.A)
• CallMiner, Inc.
• Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
• Genesys Cloud Services, Inc.
• Hewlett Packard Enterprise Company
• NICE Ltd.
• Microsoft Corporation
• Verint Systems Inc.
• Amazon Web Services, Inc. (Amazon.com, Inc.)

North America Speech Analytics Market Report Segmentation

By Deployment Type

• On-premise
• Cloud

By Component

• Solution
• Services
• Professional Services
• Managed Services

By Application

• Customer Experience Management
• Agent Performance Monitoring
• Sales Performance Management
• Call Monitoring & Competitive Intelligence
• Other Application

By Enterprises Size

• Large Enterprises
• Small & Medium Enterprises

By Vertical

• BFSI
• Telecom & IT
• Media & Entertainment
• Healthcare
• Retail
• Government
• Travel & Hospitality
• Other Vertical

By Country

• US
• Canada
• Mexico
• Rest of North America