North America Hosted PBX Market Size, Share & Trends Analysis Report BY Offering (Solution, and Services), By Application (Unified Communication & Collaboration, Mobility, Contact Center, and Others), By Enterprise, By Country and Growth Forecast, 2023 -

North America Hosted PBX Market Size, Share & Trends Analysis Report BY Offering (Solution, and Services), By Application (Unified Communication & Collaboration, Mobility, Contact Center, and Others), By Enterprise, By Country and Growth Forecast, 2023 - 2030

The North America Hosted PBX Market would witness market growth of 16.4% CAGR during the forecast period (2023-2030).

The market has experienced significant growth and evolution in recent years, driven by various factors such as technological advancements, changing communication needs of businesses, and the growing adoption of cloud-based solutions. This PBX, cloud or virtual PBX, provides businesses with a flexible and cost-effective alternative to traditional on-premise phone systems. The adoption of hosted private branch exchange (PBX) solutions has steadily risen across diverse industries, with businesses of all sizes recognizing the advantages of cloud-based communication systems.

Small and medium-sized enterprises (SMEs) are at the forefront of this PBX adoption. The affordability and simplicity of this PBX appeal to smaller businesses that may not have the resources for extensive on-premise telephony infrastructure. Additionally, the scalability of this PBX allows SMEs to grow without significant capital investments in hardware. Large enterprises with complex communication needs and distributed workforces have recognized the benefits of this PBX in fostering collaboration and ensuring consistent communication across multiple locations. The ability to integrate with other cloud-based services aligns well with the digital transformation initiatives of larger organizations.

The cloud-based nature of this PBX enhances reliability and business continuity. With remote work becoming a long-term trend, businesses in Canada prioritize communication solutions that offer robust performance and the ability to maintain operations seamlessly, even in distributed work environments. As per the data released in 2023 by Statistics Canada, since the mid-2010s, the proportion of Canadians who spend most of their time working from home has increased by over three-quarters, from 7.4% in May 2016 to 24.3% in May 2021. Thus, growing remote work trends in North America is expected to boost the demand for this PBX solutions in the region.

The US market dominated the North America Hosted PBX Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $8,795.5 million by 2030. The Canada market is experiencing a CAGR of 19% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 18% during (2023 - 2030).

Based on Offering, the market is segmented into Solution, and Services. Based on Application, the market is segmented into Unified Communication & Collaboration, Mobility, Contact Center, and Others. Based on Enterprise, the market is segmented into BFSI, Retail & Ecommerce, IT & Telecom, Healthcare & Lifesciences, Manufacturing, Travel & Hospitality, Government & Public Sector, Education, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

• Verizon Communications, Inc.
• Cisco Systems Inc.
• AT&T, Inc.
• Comcast Corporation
• RingCentral, Inc
• 8x8, Inc.
• Lumen Technologies, Inc.
• Mitel Networks Corporation (Searchlight Capital Partners, L.P. )
• BT Group plc
• CloudTalk, s.r.o.

North America Hosted PBX Market Report Segmentation

By Offering

• Solution
• Services

By Application

• Unified Communication & Collaboration
• Mobility
• Contact Center
• Others

By Enterprise

• BFSI
• Retail & Ecommerce
• IT & Telecom
• Healthcare & Lifesciences
• Manufacturing
• Travel & Hospitality
• Government & Public Sector
• Education
• Others

By Country

• US
• Canada
• Mexico
• Rest of North America