North America Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment (Traditional, and Business Process-as-a-Service), By Type (Offshore, Nearshore, and Onshore), By End-use, By Service Type, By Country and Growth Forecast,

North America Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment (Traditional, and Business Process-as-a-Service), By Type (Offshore, Nearshore, and Onshore), By End-use, By Service Type, By Country and Growth Forecast, 2023 - 2030


The North America Business Process Outsourcing Market would witness market growth of 8.2% CAGR during the forecast period (2023-2030).

The business process outsourcing market refers to the industry in which businesses delegate non-core functions, processes, and activities to external service providers to achieve cost savings, operational efficiencies, and strategic objectives. Its providers offer services across various functional areas, including customer service, technical support, finance and accounting, human resources, procurement, supply chain management, and IT services.

In addition, the market, often called BPO, represents a dynamic ecosystem where businesses delegate non-core functions, processes, and operations to specialized external service providers. This strategic decision allows organizations to streamline operations, optimize resource allocation, and drive operational excellence while focusing on their core competencies and priorities. The market encompasses a diverse ecosystem of vendors, ranging from large multinational corporations to niche service providers, offering a wide array of specialized services tailored to specific industries, verticals, and business functions.

The Canadian e-commerce landscape is witnessing the emergence of diverse platforms catering to various consumer needs and preferences which translates into higher demand of the business process outsourcing solution. As per the ITA, e-commerce retail trade sales in Canada amounted to an all-time high of US$3.82 billion in December 2020. 75% of Canadians, or more than 27 million people, used e-commerce in the country in 2022. In addition, by 2025, this percentage is projected to increase to 77.6%. The growing expansion of the e-commerce sector in Canada reflects a transformative shift in the landscape of the market. Therefore, the growing e-commerce sector is propelling the growth of the market.

The US market dominated the North America Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $105,554 million by 2030. The Canada market is experiencing a CAGR of 10.3% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 9.7% during (2023 - 2030).

Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Accenture PLC
  • Amdocs Limited
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • HCL Technologies Ltd. (HCL Enterprises)
  • Infosys Limited
  • IBM Corporation
  • Wipro Limited
  • Teleperformance SE
  • NCR Corporation
North America Business Process Outsourcing Market Report Segmentation

By Deployment
  • Traditional
  • Business Process-as-a-Service
By Type
  • Offshore
  • Nearshore
  • Onshore
By End-use
  • IT & Telecommunication
  • Healthcare
  • Manufacturing
  • BFSI
  • Retail & Others
  • Government & Defense
By Service Type
  • Customer Services
  • Human Resource
  • KPO
  • Sales & Marketing
  • Procurement & Supply Chain
  • Training and Development Outsourcing
  • Finance & Accounting
  • Logistics
  • Others
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America


Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Business Process Outsourcing Market, by Deployment
1.4.2 North America Business Process Outsourcing Market, by Type
1.4.3 North America Business Process Outsourcing Market, by End-use
1.4.4 North America Business Process Outsourcing Market, by Service Type
1.4.5 North America Business Process Outsourcing Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Top Winning Strategies
4.3.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.3.2 Key Strategic Move: (Partnership & Collaboration: 2019, Oct – 2023, Nov) Leading Players
4.4 Porter Five Forces Analysis
Chapter 5. North America Business Process Outsourcing Market by Deployment
5.1 North America Traditional Market by Region
5.2 North America Business Process-as-a-Service Market by Region
Chapter 6. North America Business Process Outsourcing Market by Type
6.1 North America Offshore Market by Country
6.2 North America Nearshore Market by Country
6.3 North America Onshore Market by Country
Chapter 7. North America Business Process Outsourcing Market by End-use
7.1 North America IT & Telecommunication Market by Country
7.2 North America Healthcare Market by Country
7.3 North America Manufacturing Market by Country
7.4 North America BFSI Market by Country
7.5 North America Retail & Others Market by Country
7.6 North America Government & Defense Market by Country
Chapter 8. North America Business Process Outsourcing Market by Service Type
8.1 North America Customer Services Market by Country
8.2 North America Human Resource Market by Country
8.3 North America KPO Market by Country
8.4 North America Sales & Marketing Market by Country
8.5 North America Procurement & Supply Chain Market by Country
8.6 North America Training and Development Outsourcing Market by Country
8.7 North America Finance & Accounting Market by Country
8.8 North America Logistics Market by Country
8.9 North America Others Market by Country
Chapter 9. North America Business Process Outsourcing Market by Country
9.1 US Business Process Outsourcing Market
9.1.1 US Business Process Outsourcing Market by Deployment
9.1.2 US Business Process Outsourcing Market by Type
9.1.3 US Business Process Outsourcing Market by End-use
9.1.4 US Business Process Outsourcing Market by Service Type
9.2 Canada Business Process Outsourcing Market
9.2.1 Canada Business Process Outsourcing Market by Deployment
9.2.2 Canada Business Process Outsourcing Market by Type
9.2.3 Canada Business Process Outsourcing Market by End-use
9.2.4 Canada Business Process Outsourcing Market by Service Type
9.3 Mexico Business Process Outsourcing Market
9.3.1 Mexico Business Process Outsourcing Market by Deployment
9.3.2 Mexico Business Process Outsourcing Market by Type
9.3.3 Mexico Business Process Outsourcing Market by End-use
9.3.4 Mexico Business Process Outsourcing Market by Service Type
9.4 Rest of North America Business Process Outsourcing Market
9.4.1 Rest of North America Business Process Outsourcing Market by Deployment
9.4.2 Rest of North America Business Process Outsourcing Market by Type
9.4.3 Rest of North America Business Process Outsourcing Market by End-use
9.4.4 Rest of North America Business Process Outsourcing Market by Service Type
Chapter 10. Company Profiles
10.1 Accenture PLC
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Amdocs Limited
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Recent strategies and developments:
10.3.4.1 Partnerships, Collaborations, and Agreements:
10.3.5 SWOT Analysis
10.4 Cognizant Technology Solutions Corporation
10.4.1 Company overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 SWOT Analysis
10.5 HCL Technologies Ltd. (HCL Enterprises)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.6 SWOT Analysis
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 IBM Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional & Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 SWOT Analysis
10.8 Wipro Limited
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Research & Development Expenses
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Recent strategies and developments:
10.9.4.1 Partnerships, Collaborations, and Agreements:
10.9.4.2 Acquisition and Mergers:
10.9.5 SWOT Analysis
10.10. NCR Corporation
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis

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