Global Hosted PBX Market Size, Share & Trends Analysis Report BY Offering (Solution, and Services), By Application (Unified Communication & Collaboration, Mobility, Contact Center, and Others), By Enterprise, By Regional Outlook and Forecast, 2023 - 2030

Global Hosted PBX Market Size, Share & Trends Analysis Report BY Offering (Solution, and Services), By Application (Unified Communication & Collaboration, Mobility, Contact Center, and Others), By Enterprise, By Regional Outlook and Forecast, 2023 - 2030


The Global Hosted PBX Market size is expected to reach $34.4 billion by 2030, rising at a market growth of 17.2% CAGR during the forecast period.

The healthcare industry increasingly adopts advanced telecommunications technologies to streamline communication and enhance operational efficiency. Consequently, the healthcare and life sciences segment would acquire nearly, 11% of the total market share by 2030. These PBX systems offer a cost-effective and scalable solution for healthcare providers to manage their communication infrastructure. Therefore, the segment will expand rapidly in the upcoming years.

This PBX eliminates the need for businesses to make significant upfront investments in purchasing and maintaining on-premise PBX hardware. Instead, this PBX model operates on a subscription-based or pay-as-you-go model, allowing businesses to subscribe to services without substantial capital expenditure. Furthermore, with this PBX, businesses can avoid the costs of maintaining and upgrading on-premise hardware. This includes expenses related to physical infrastructure, such as servers, switches, and other networking equipment, and the associated costs of power, cooling, and physical security. These aspects will lead to enhanced growth in the market. Additionally, these PBX systems allow employees to stay connected regardless of their physical location. Remote workers can easily access communication services over the Internet, enabling them to connect with colleagues, clients, and partners seamlessly. Moreover, many of these PBX offerings are part of broader unified communications (UC) solutions. These solutions integrate various communication channels such as voice, video, messaging, and collaboration tools. Unified communication features enhance the efficiency of remote collaboration by providing a centralized platform for diverse communication needs. These factors will pose lucrative growth prospects for the market.

However, these PBX services require a reliable, high-quality internet connection to ensure smooth and clear voice communication. Businesses may encounter issues such as dropped calls, poor call quality, or delays in regions with unreliable or slow internet connectivity. Moreover, for organizations heavily dependent on real-time communication, such as customer support centers or those conducting virtual meetings, disruptions in these PBX services due to poor internet connectivity can directly impact day-to-day business operations. This can lead to reduced productivity, customer dissatisfaction, and potential revenue loss. Thus, these factors will restrain the growth of the market.

By Offering Analysis

Based on offering, the market is segmented into services and solution. The services segment held a substantial revenue share in the market in 2022. Services in the form of patient education and training programs play a crucial role in the adoption and effective use of intermittent catheters. Healthcare providers and manufacturers offer training sessions to patients and caregivers, ensuring they understand the proper techniques for catheterization, hygiene practices, and potential complications. Well-informed patients are more likely to use intermittent catheters correctly, reducing the risk of complications and improving overall outcomes. These factors will boost the demand in the segment.

By Application Analysis

Based on application, the market is segmented into unified communication & collaboration, mobility, contact center, and others. In 2022, the mobility segment witnessed a substantial revenue share in the market. The shift towards remote work has accelerated the demand for communication solutions that support mobility. These PBX systems enable employees to stay connected and maintain productivity regardless of their physical location. The ubiquity of smartphones and mobile devices has led to a higher demand for PBX solutions that can seamlessly integrate with these devices, allowing users to make and receive calls, access voicemail, and use other features while on the go. Thus, the segment will expand rapidly in the segment.

By Enterprise Analysis

Based on enterprise, the market is divided into IT & telecom, government & public sector, BFSI, manufacturing, retail & ecommerce, healthcare & life sciences, education, travel & hospitality, and others. The IT and telecom segment recorded a substantial revenue share in the market in 2022. The IT and telecom sector often has a distributed workforce, and these PBX systems provide the flexibility needed for seamless communication regardless of geographical location. With features like virtual extensions, mobile integration, and softphone applications, IT and telecom industry employees can efficiently collaborate and communicate, even when working remotely. Thus, the segment will grow rapidly in the upcoming years.

By Regional Analysis

By region, the market is segmented into North America, Europe, Asia Pacific, and LAMEA. In 2022, the Europe segment acquired a considerable revenue share in the market. The demand for unified communications solutions integrating various communication tools and channels has been growing in Europe. This PBX, as a component of unified communications, provides businesses with a streamlined and integrated communication platform. This trend is particularly relevant as organizations seek to enhance collaboration and communication efficiency. Thus, the segment will witness increased demand in the coming years.

List of Key Companies Profiled
  • Verizon Communications, Inc.
  • Cisco Systems Inc.
  • AT&T, Inc.
  • Comcast Corporation
  • RingCentral, Inc
  • 8x8, Inc.
  • Lumen Technologies, Inc.
  • Mitel Networks Corporation (Searchlight Capital Partners, L.P. )
  • BT Group plc
  • CloudTalk, s.r.o.
Global Hosted PBX Market Report Segmentation

By Offering
  • Solution
  • Services
By Application
  • Unified Communication & Collaboration
  • Mobility
  • Contact Center
  • Others
By Enterprise
  • BFSI
  • Retail & Ecommerce
  • IT & Telecom
  • Healthcare & Lifesciences
  • Manufacturing
  • Travel & Hospitality
  • Government & Public Sector
  • Education
  • Others
By Geography
  • North America
  • US
  • Canada
  • Mexico
  • Rest of North America
  • Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
  • LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA


Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Hosted PBX Market, by Offering
1.4.2 Global Hosted PBX Market, by Application
1.4.3 Global Hosted PBX Market, by Enterprise
1.4.4 Global Hosted PBX Market, by Geography
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
Chapter 4. Competition Analysis - Global
4.1 Market Share Analysis, 2022
4.2 Porter’s Five Forces Analysis
Chapter 5. Global Hosted PBX Market by Offering
5.1 Global Solution Market by Region
5.2 Global Services Market by Region
Chapter 6. Global Hosted PBX Market by Application
6.1 Global Unified Communication & Collaboration Market by Region
6.2 Global Mobility Market by Region
6.3 Global Contact Center Market by Region
6.4 Global Others Market by Region
Chapter 7. Global Hosted PBX Market by Enterprise
7.1 Global BFSI Market by Region
7.2 Global Retail & Ecommerce Market by Region
7.3 Global IT & Telecom Market by Region
7.4 Global Healthcare & Lifesciences Market by Region
7.5 Global Manufacturing Market by Region
7.6 Global Travel & Hospitality Market by Region
7.7 Global Government & Public Sector Market by Region
7.8 Global Education Market by Region
7.9 Global Others Market by Region
Chapter 8. Global Hosted PBX Market by Region
8.1 North America Hosted PBX Market
8.1.1 North America Hosted PBX Market by Offering
8.1.1.1 North America Solution Market by Region
8.1.1.2 North America Services Market by Region
8.1.2 North America Hosted PBX Market by Application
8.1.2.1 North America Unified Communication & Collaboration Market by Country
8.1.2.2 North America Mobility Market by Country
8.1.2.3 North America Contact Center Market by Country
8.1.2.4 North America Others Market by Country
8.1.3 North America Hosted PBX Market by Enterprise
8.1.3.1 North America BFSI Market by Country
8.1.3.2 North America Retail & Ecommerce Market by Country
8.1.3.3 North America IT & Telecom Market by Country
8.1.3.4 North America Healthcare & Lifesciences Market by Country
8.1.3.5 North America Manufacturing Market by Country
8.1.3.6 North America Travel & Hospitality Market by Country
8.1.3.7 North America Government & Public Sector Market by Country
8.1.3.8 North America Education Market by Country
8.1.3.9 North America Others Market by Country
8.1.4 North America Hosted PBX Market by Country
8.1.4.1 US Hosted PBX Market
8.1.4.1.1 US Hosted PBX Market by Offering
8.1.4.1.2 US Hosted PBX Market by Application
8.1.4.1.3 US Hosted PBX Market by Enterprise
8.1.4.2 Canada Hosted PBX Market
8.1.4.2.1 Canada Hosted PBX Market by Offering
8.1.4.2.2 Canada Hosted PBX Market by Application
8.1.4.2.3 Canada Hosted PBX Market by Enterprise
8.1.4.3 Mexico Hosted PBX Market
8.1.4.3.1 Mexico Hosted PBX Market by Offering
8.1.4.3.2 Mexico Hosted PBX Market by Application
8.1.4.3.3 Mexico Hosted PBX Market by Enterprise
8.1.4.4 Rest of North America Hosted PBX Market
8.1.4.4.1 Rest of North America Hosted PBX Market by Offering
8.1.4.4.2 Rest of North America Hosted PBX Market by Application
8.1.4.4.3 Rest of North America Hosted PBX Market by Enterprise
8.2 Europe Hosted PBX Market
8.2.1 Europe Hosted PBX Market by Offering
8.2.1.1 Europe Solution Market by Country
8.2.1.2 Europe Services Market by Country
8.2.2 Europe Hosted PBX Market by Application
8.2.2.1 Europe Unified Communication & Collaboration Market by Country
8.2.2.2 Europe Mobility Market by Country
8.2.2.3 Europe Contact Center Market by Country
8.2.2.4 Europe Others Market by Country
8.2.3 Europe Hosted PBX Market by Enterprise
8.2.3.1 Europe BFSI Market by Country
8.2.3.2 Europe Retail & Ecommerce Market by Country
8.2.3.3 Europe IT & Telecom Market by Country
8.2.3.4 Europe Healthcare & Lifesciences Market by Country
8.2.3.5 Europe Manufacturing Market by Country
8.2.3.6 Europe Travel & Hospitality Market by Country
8.2.3.7 Europe Government & Public Sector Market by Country
8.2.3.8 Europe Education Market by Country
8.2.3.9 Europe Others Market by Country
8.2.4 Europe Hosted PBX Market by Country
8.2.4.1 Germany Hosted PBX Market
8.2.4.1.1 Germany Hosted PBX Market by Offering
8.2.4.1.2 Germany Hosted PBX Market by Application
8.2.4.1.3 Germany Hosted PBX Market by Enterprise
8.2.4.2 UK Hosted PBX Market
8.2.4.2.1 UK Hosted PBX Market by Offering
8.2.4.2.2 UK Hosted PBX Market by Application
8.2.4.2.3 UK Hosted PBX Market by Enterprise
8.2.4.3 France Hosted PBX Market
8.2.4.3.1 France Hosted PBX Market by Offering
8.2.4.3.2 France Hosted PBX Market by Application
8.2.4.3.3 France Hosted PBX Market by Enterprise
8.2.4.4 Russia Hosted PBX Market
8.2.4.4.1 Russia Hosted PBX Market by Offering
8.2.4.4.2 Russia Hosted PBX Market by Application
8.2.4.4.3 Russia Hosted PBX Market by Enterprise
8.2.4.5 Spain Hosted PBX Market
8.2.4.5.1 Spain Hosted PBX Market by Offering
8.2.4.5.2 Spain Hosted PBX Market by Application
8.2.4.5.3 Spain Hosted PBX Market by Enterprise
8.2.4.6 Italy Hosted PBX Market
8.2.4.6.1 Italy Hosted PBX Market by Offering
8.2.4.6.2 Italy Hosted PBX Market by Application
8.2.4.6.3 Italy Hosted PBX Market by Enterprise
8.2.4.7 Rest of Europe Hosted PBX Market
8.2.4.7.1 Rest of Europe Hosted PBX Market by Offering
8.2.4.7.2 Rest of Europe Hosted PBX Market by Application
8.2.4.7.3 Rest of Europe Hosted PBX Market by Enterprise
8.3 Asia Pacific Hosted PBX Market
8.3.1 Asia Pacific Hosted PBX Market by Offering
8.3.1.1 Asia Pacific Solution Market by Country
8.3.1.2 Asia Pacific Services Market by Country
8.3.2 Asia Pacific Hosted PBX Market by Application
8.3.2.1 Asia Pacific Unified Communication & Collaboration Market by Country
8.3.2.2 Asia Pacific Mobility Market by Country
8.3.2.3 Asia Pacific Contact Center Market by Country
8.3.2.4 Asia Pacific Others Market by Country
8.3.3 Asia Pacific Hosted PBX Market by Enterprise
8.3.3.1 Asia Pacific BFSI Market by Country
8.3.3.2 Asia Pacific Retail & Ecommerce Market by Country
8.3.3.3 Asia Pacific IT & Telecom Market by Country
8.3.3.4 Asia Pacific Healthcare & Lifesciences Market by Country
8.3.3.5 Asia Pacific Manufacturing Market by Country
8.3.3.6 Asia Pacific Travel & Hospitality Market by Country
8.3.3.7 Asia Pacific Government & Public Sector Market by Country
8.3.3.8 Asia Pacific Education Market by Country
8.3.3.9 Asia Pacific Others Market by Country
8.3.4 Asia Pacific Hosted PBX Market by Country
8.3.4.1 China Hosted PBX Market
8.3.4.1.1 China Hosted PBX Market by Offering
8.3.4.1.2 China Hosted PBX Market by Application
8.3.4.1.3 China Hosted PBX Market by Enterprise
8.3.4.2 Japan Hosted PBX Market
8.3.4.2.1 Japan Hosted PBX Market by Offering
8.3.4.2.2 Japan Hosted PBX Market by Application
8.3.4.2.3 Japan Hosted PBX Market by Enterprise
8.3.4.3 India Hosted PBX Market
8.3.4.3.1 India Hosted PBX Market by Offering
8.3.4.3.2 India Hosted PBX Market by Application
8.3.4.3.3 India Hosted PBX Market by Enterprise
8.3.4.4 South Korea Hosted PBX Market
8.3.4.4.1 South Korea Hosted PBX Market by Offering
8.3.4.4.2 South Korea Hosted PBX Market by Application
8.3.4.4.3 South Korea Hosted PBX Market by Enterprise
8.3.4.5 Singapore Hosted PBX Market
8.3.4.5.1 Singapore Hosted PBX Market by Offering
8.3.4.5.2 Singapore Hosted PBX Market by Application
8.3.4.5.3 Singapore Hosted PBX Market by Enterprise
8.3.4.6 Malaysia Hosted PBX Market
8.3.4.6.1 Malaysia Hosted PBX Market by Offering
8.3.4.6.2 Malaysia Hosted PBX Market by Application
8.3.4.6.3 Malaysia Hosted PBX Market by Enterprise
8.3.4.7 Rest of Asia Pacific Hosted PBX Market
8.3.4.7.1 Rest of Asia Pacific Hosted PBX Market by Offering
8.3.4.7.2 Rest of Asia Pacific Hosted PBX Market by Application
8.3.4.7.3 Rest of Asia Pacific Hosted PBX Market by Enterprise
8.4 LAMEA Hosted PBX Market
8.4.1 LAMEA Hosted PBX Market by Offering
8.4.1.1 LAMEA Solution Market by Country
8.4.1.2 LAMEA Services Market by Country
8.4.2 LAMEA Hosted PBX Market by Application
8.4.2.1 LAMEA Unified Communication & Collaboration Market by Country
8.4.2.2 LAMEA Mobility Market by Country
8.4.2.3 LAMEA Contact Center Market by Country
8.4.2.4 LAMEA Others Market by Country
8.4.3 LAMEA Hosted PBX Market by Enterprise
8.4.3.1 LAMEA BFSI Market by Country
8.4.3.2 LAMEA Retail & Ecommerce Market by Country
8.4.3.3 LAMEA IT & Telecom Market by Country
8.4.3.4 LAMEA Healthcare & Lifesciences Market by Country
8.4.3.5 LAMEA Manufacturing Market by Country
8.4.3.6 LAMEA Travel & Hospitality Market by Country
8.4.3.7 LAMEA Government & Public Sector Market by Country
8.4.3.8 LAMEA Education Market by Country
8.4.3.9 LAMEA Others Market by Country
8.4.4 LAMEA Hosted PBX Market by Country
8.4.4.1 Brazil Hosted PBX Market
8.4.4.1.1 Brazil Hosted PBX Market by Offering
8.4.4.1.2 Brazil Hosted PBX Market by Application
8.4.4.1.3 Brazil Hosted PBX Market by Enterprise
8.4.4.2 Argentina Hosted PBX Market
8.4.4.2.1 Argentina Hosted PBX Market by Offering
8.4.4.2.2 Argentina Hosted PBX Market by Application
8.4.4.2.3 Argentina Hosted PBX Market by Enterprise
8.4.4.3 UAE Hosted PBX Market
8.4.4.3.1 UAE Hosted PBX Market by Offering
8.4.4.3.2 UAE Hosted PBX Market by Application
8.4.4.3.3 UAE Hosted PBX Market by Enterprise
8.4.4.4 Saudi Arabia Hosted PBX Market
8.4.4.4.1 Saudi Arabia Hosted PBX Market by Offering
8.4.4.4.2 Saudi Arabia Hosted PBX Market by Application
8.4.4.4.3 Saudi Arabia Hosted PBX Market by Enterprise
8.4.4.5 South Africa Hosted PBX Market
8.4.4.5.1 South Africa Hosted PBX Market by Offering
8.4.4.5.2 South Africa Hosted PBX Market by Application
8.4.4.5.3 South Africa Hosted PBX Market by Enterprise
8.4.4.6 Nigeria Hosted PBX Market
8.4.4.6.1 Nigeria Hosted PBX Market by Offering
8.4.4.6.2 Nigeria Hosted PBX Market by Application
8.4.4.6.3 Nigeria Hosted PBX Market by Enterprise
8.4.4.7 Rest of LAMEA Hosted PBX Market
8.4.4.7.1 Rest of LAMEA Hosted PBX Market by Offering
8.4.4.7.2 Rest of LAMEA Hosted PBX Market by Application
8.4.4.7.3 Rest of LAMEA Hosted PBX Market by Enterprise
Chapter 9. Company Profiles
9.1 CloudTalk, s.r.o.
9.1.1 Company Overview
9.2 Verizon Communications, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental Analysis
9.2.4 SWOT Analysis
9.3 Cisco Systems, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Research & Development Expense
9.3.5 SWOT Analysis
9.4 AT&T, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 SWOT Analysis
9.5 Comcast Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.6 RingCentral, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.7 8x8, Inc.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Lumen Technologies, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental Analysis
9.9 Mitel Networks Corporation (Searchlight Capital Partners, L.P.)
9.9.1 Company Overview
9.10. BT Group plc
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expenses
9.10.5 SWOT Analysis
Chapter 10. Winning Imperatives of Hosted PBX Market

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