Global Next Generation Emergency Response System Market Size, Share & Trends Analysis Report By Offering, By Hardware Type, By Software Type, By Services Type (Professional Services, and Managed Services), By End User, By Regional Outlook and Forecast, 20

Global Next Generation Emergency Response System Market Size, Share & Trends Analysis Report By Offering, By Hardware Type, By Software Type, By Services Type (Professional Services, and Managed Services), By End User, By Regional Outlook and Forecast, 2023 - 2030

The Global Next Generation Emergency Response System Market size is expected to reach $3.6 billion by 2030, rising at a market growth of 6.4% CAGR during the forecast period.

In emergency situations, real-time communication is critical for coordinating response efforts. Network infrastructure hardware that supports low latency communication enables quick and effective decision-making by emergency responders. Consequently, the network infrastructure equipment segment would generate approximately 19.43 % share of the market by 2030. Next-generation emergency response systems often incorporate new technologies, such as IoT devices and cloud-based services.

With the rise in frequency and severity of natural disasters such as hurricanes, wildfires, floods, and earthquakes, as well as man-made emergencies like terrorist attacks and industrial accidents, there is a heightened awareness of the need for robust emergency response capabilities. Therefore, growing focus on resilience and disaster preparedness drives the market’s growth.

Additionally, Urban areas are characterized by high population density and the concentration of critical infrastructure, businesses, and resources. The proximity of people and assets in urban environments increases the vulnerability to various types of emergencies and disasters, including natural hazards, terrorist attacks, and public health crises. Hence, rapid urbanization and population growth are driving the market’s growth.

However, implementing next generation emergency response systems often requires substantial investments in infrastructure, including hardware, software, communication networks, and data centers. These systems may require deploying sensors, cameras, emergency communication devices, and command centers, which can be costly to procure, install, and maintain. Integrating disparate systems, legacy infrastructure, and third-party applications may require additional investments in consulting services, software development, and system integration, driving up costs. In conclusion, high initial investment costs are hampering the market’s growth.

By Offering Analysis

Based on offering, the market is divided into hardware, software, and services. In 2022, the software segment garnered a 26.16% revenue share in the market. Software solutions form the backbone of next generation emergency response systems, integrating with advanced technologies such as IoT, AI, cloud computing, and data analytics to enhance emergency preparedness, response, and recovery capabilities. These software solutions enable real-time data collection, analysis, visualization, and communication, providing decision-makers with actionable insights and facilitating more effective response efforts.

By Hardware Analysis

The hardware segment is further subdivided into switching & routing equipment, call handling systems, network infrastructure equipment, and others. The switching & routing equipment garnered the 37.08 % revenue share in the market in 2022. Moreover, switching and routing hardware with built-in redundancy and failover mechanisms ensure uninterrupted communication during emergencies. These capabilities are aiding in the expansion of the segment.

By End User Analysis

On the basis of end user, the market is segmented into public safety answering points (PSAPs), law enforcement agencies, fire departments, emergency medical services, and others. The emergency medical services segment held a 15.2% revenue share in the market in 2022. With the growing population and aging demographics in many regions, there is a corresponding increase in demand for emergency medical care. Next generation emergency response systems provide EMS agencies with advanced tools and technologies to respond more efficiently to medical emergencies, including faster response times, improved patient care, and better outcomes.

By Regional Analysis

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The Asia Pacific region witnessed a 27.8% revenue share in the market in 2022. The Asia-Pacific region is experiencing rapid urbanization and population growth, leading to increased demand for advanced emergency response systems to address the challenges of urban emergencies, natural disasters, and public safety threats. As cities expand and become more densely populated, there is a growing need for innovative technologies and solutions to enhance emergency preparedness and response capabilities.

The leading players in the market are competing with diverse innovative offerings to remain competitive in the market. The above illustration shows the percentage of revenue shared by some of the leading companies in the market. The leading players of the market are adopting various strategies in order to cater demand coming from the different industries. The key developmental strategies in the market are Acquisitions, and Partnerships & Collaborations.

Recent Strategies Deployed in the Market

• Aug-2023: Motorola Solutions, Inc. expanded its Next Generation Core Services (NGCS) portfolio by launching Command Central Router, a cloud-based 9-1-1 call routing platform. The i3-compliant solution from the National Emergency Number Association (NENA) seamlessly integrates with Motorola Solutions' emergency call management products. It delivers mission-critical and dependable 9-1-1 call routing performance to public safety answering points (PSAPs) through a cloud-based platform.
• Jun-2023: AT&T, Inc. formed a collaboration with Carbyne Ltd., a provider of public safety communications. Through this collaboration, Carbyne and AT&T will offer faster, more effective emergency response capabilities to communities. Moreover, the firms will facilitate a secure and dependable connection between AT&T ESInet™ and Public Safety Answering Points (PSAPs) to Carbyne APEX and Universe, which are cloud-native emergency call management and mapping solutions.
• May-2023: Carbyne Ltd. came into partnership with Tyler Technologies, Inc., a software solutions provider. Under this partnership, the companies aim to improve emergency response capabilities by incorporating Carbyne’s Emergency Communication as a Service (ECaaS) technology into Tyler’s Enterprise CAD solution. This integration will establish a standardized approach to video calls and furnish dispatchers with real-time, actionable data, enhancing operational efficiency, transparency, and ultimately, contributing to life-saving efforts.
• Mar-2023: Atos Public Safety LLC, a subsidiary of Atos Group, signed an agreement with the Fairfax County, Virginia, Department of Public Safety Communications (DPSC) to transform the county's 9-1-1 call handling system. Under this agreement, Atos will convert the county's 9-1-1 call handling system into a robust, adaptable communication platform hosted entirely in the cloud. Moreover, this transformation will facilitate information exchange among 9-1-1 centers to decrease response times, improve situational awareness, and enhance the safety of first responders.
• Dec-2022: Hexagon AB acquired Qognify, Inc., a provider of physical security and enterprise incident management software solutions. Through this acquisition, Qognify will broaden Hexagon AB's public safety portfolio by integrating comprehensive and tightly integrated video capabilities. Additionally, this integration aims to empower dispatchers, responders, and investigators with intelligence, enabling them to better serve and protect their communities.

List of Key Companies Profiled

• Cisco Systems, Inc.
• Atos Group
• Motorola Solutions, Inc.
• AT&T, Inc.
• Carbyne Ltd.
• Hexagon AB
• Everbridge, Inc.
• Esri, Inc.
• Avaya, Inc. (Avaya Holdings Corp.)
• Sinch AB

Global Next Generation Emergency Response System Market Report Segmentation

By Offering

• Hardware
• Switching & Routing Equipment
• Call Handling Systems
• Network Infrastructure Equipment
• Others
• Software
• Call Management Software
• Location-Based Services Software
• Text Messaging Software
• Multimedia Support Software
• Others
• Services
• Professional Services
• Managed Services

By End User

• Public Safety Answering Points (PSAPs)
• Law Enforcement Agencies
• Fire Departments
• Emergency Medical Services
• Others

By Geography

• North America
• US
• Canada
• Mexico
• Rest of North America
• Europe
• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe
• Asia Pacific
• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific
• LAMEA
• Brazil
• Argentina
• UAE
• Saudi Arabia
• South Africa
• Nigeria
• Rest of LAMEA