Global Appointment Scheduling Software Market Size, Share & Trends Analysis Report By Deployment, By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Solution, By Industry, By Regional Outlook and Forecast, 2023 - 2030

Global Appointment Scheduling Software Market Size, Share & Trends Analysis Report By Deployment, By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Solution, By Industry, By Regional Outlook and Forecast, 2023 - 2030

The Global Appointment Scheduling Software Market size is expected to reach $1.0 billion by 2030, rising at a market growth of 15.8% CAGR during the forecast period.

Healthcare providers are leveraging these softwares to streamline patient appointments, reduce wait times, and enhance healthcare delivery. Therefore, the healthcare segment captured $83,090.7 thousands revenue in the market in 2022. The healthcare industry has witnessed a surge in the adoption of these softwares. The digitization of healthcare services, driven by the need for improved patient experiences, efficient resource utilization, and compliance with regulatory standards, has propelled the demand for advanced scheduling solutions. Some of the factors impacting the market are Emergence of artificial intelligence (AI) and automation, Rise of subscription-based models and Significant regulatory compliance issues.

Integrating AI and automation capabilities into these softwares propels the market forward. AI-driven features, such as predictive scheduling, personalized recommendations, and automated responses, enhance the efficiency and intelligence of scheduling processes. Businesses recognize the potential of AI to optimize decision-making, improve user experiences, and adapt to dynamic scheduling requirements, contributing to the increased adoption of advanced appointment scheduling solutions. The prevalence of subscription-based models in the software industry has contributed to the growth of appointment scheduling solutions. These models allow businesses to choose packages tailored to their specific needs, scale their usage based on evolving requirements, and benefit from ongoing updates and support. Businesses can deploy resources more efficiently, maximizing the value gained from software rather than being burdened by hidden or unexpected expenses associated with traditional purchasing processes. The market is expanding significantly due to the rise of subscription-based models.

However, stringent regulatory compliance requirements can contribute to slower innovation cycles in developing these softwares. Software providers may need to prioritize compliance features over novel functionalities, potentially hindering their ability to introduce cutting-edge features and technologies. Businesses operating in highly regulated sectors may demand specific configurations to align with industry standards. The need to conform to these standards may restrict the software's adaptability to diverse workflows, potentially making it less appealing to businesses with unique or specialized scheduling requirements. Non-compliance with industry regulations can expose appointment scheduling software providers to legal liabilities. Fines, legal disputes, and reputational damage are potential consequences of regulatory violations. Regulatory compliance across industries is a significant challenge that hampers the growth of market.

Deployment Outlook

By deployment, the market is categorized into web-based and mobile app. The mobile app segment covered a considerable revenue share in the market in 2022. Mobile apps deliver push notifications and reminders directly to users' devices. This feature is instrumental in reducing no-shows, as users receive timely alerts about upcoming appointments. It also helps businesses maintain client communication and ensures that schedules are well-managed. Mobile apps streamline the booking and rescheduling process. Users can quickly select available time slots, book appointments, and make changes on the go. This efficiency is especially useful for organizations that want to provide customers with a seamless and frictionless experience.

Organization Size Outlook

On the basis of Organization Size, the market is divided into small & medium enterprises and large enterprises. In 2022, the large enterprises segment dominated the market with maximum revenue share. Large enterprises often rely on various enterprise systems, including CRM, ERP (Enterprise Resource Planning), and other business tools. Large enterprises leverage these softwares for advanced reporting and analytics. The software generates insights into appointment patterns, resource utilization, customer preferences, and key metrics. These analytics enable organizations to optimize their operations and make well-informed decisions.

Solution Outlook

Based on solution, the market is classified into staff scheduling, customer scheduling, calendar management, online booking, and online payments. The staff scheduling segment procured a promising growth rate in the market in 2022. The automation of staff scheduling processes reduces the administrative burden on businesses. Staff scheduling applications can automatically generate schedules based on predefined rules, employee availability, and workload requirements. Teams can easily view and communicate about their schedules, making coordinating appointments, meetings, and other work-related activities simpler. This collaboration is essential for maintaining an organized and cohesive workforce.

Industry Outlook

By industry, the market is segmented into healthcare, hospitality, corporate, retail, beauty & wellness, financial service, and education. The corporate segment procured a promising growth rate in the market in 2022. Corporate training sessions, workshops, and employee development programs require careful scheduling. Corporate wellness programs often include scheduled activities such as fitness classes, health checkups, and wellness workshops. It helps organizations manage these programs efficiently, allowing employees to conveniently sign up for wellness activities. This integration ensures that appointment data is synchronized with customer records, providing a centralized view of customer interactions, and improving communication.

Regional Outlook

Region-wise, the market is analysed across North America, Europe, Asia Pacific, and LAMEA. In 2022, the North America region led the market by generating the highest revenue share. Businesses in North America prioritize providing a seamless and convenient consumer experience. The rise of remote work in North America, accelerated by the COVID-19 pandemic, has increased the need for digital tools that support decentralized work environments. Small and medium-sized enterprises (SMEs) in North America increasingly recognize the value of these softwares.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Block, Inc. (Square Capital, LLC), Appointy Software Inc., MINDBODY, Inc., Valsoft SARS, Inc. (Valsoft Corporation), JRNI, DaySmart Software, Calendly, LLC, Coconut Software Corporation, Engageware and Setmore Appointments

Strategies Deployed in Appointment Scheduling Software Market

Nov-2023: JRNI revealed its presence on the Temenos Exchange, an open marketplace for fintech solutions. This marketplace provides pre-integrated and approved fintech solutions that can be effortlessly implemented on the Temenos open platform. This enables banks to expedite the development of new financial services while minimizing development costs.

Nov-2023: DaySmart Software completed the acquisition of Sawyer, a prominent provider of business management software for the children's activities sector. This acquisition broadens DaySmart's portfolio in the recreation market, incorporating scheduling and payment solutions for K-12 extracurricular activities. With the inclusion of Sawyer, DaySmart now provides the most comprehensive range of business software and services focused on recreation in the market.

Oct-2023: Coconut Software Corporation integrated with Q2's Digital Banking Platform, offering financial institutions the ability to provide appointment scheduling directly within Q2's platform. This collaboration, facilitated through the Q2 Partner Accelerator Program, enhances customer experience and presents growth opportunities for financial institutions.

Aug-2023: Square, known as Block, Inc., introduced Square Go, a consumer booking app, providing an end-to-end booking experience for scheduling with top-rated service providers. The app enhanced seller visibility, aiding professionals in the beauty industry. It streamlined booking, allowing clients to schedule appointments independently, saving time for both clients and service providers.

Aug-2023: Engageware completed the acquisition of Aivo, a global leader in conversational AI. This extends Engageware's platform capabilities, automating customer service, reducing call center workload, and enhancing efficiency for financial institutions and other enterprises. The move reinforces Engageware's commitment to innovation, delivering exceptional solutions that improve customer satisfaction, increase sales, and boost retention.

Apr-2023: DaySmart Software acquired R.C. Systems Inc. (ReCPro Software), a veteran in recreation management software. This move expanded DaySmart's presence in the sector, providing ReCPro customers access to its acclaimed cloud-based solution. The integration strengthened DaySmart's commitment to serving parks and recreation departments of all sizes, complementing the earlier acquisition of TeamUp in 2022.

Mar-2023: Coconut Software Corporation collaborated with Posh AI, a provider of conversational AI solutions. This integration empowered users of Posh's chat assistance tool to present clients with the option to swiftly schedule appointments with an advisor using Coconut's self-serve scheduling tool. This offered customers and members a rapid and uncomplicated means to manage their experience and address issues autonomously, irrespective of business hours, at their convenience, and through their preferred communication channel.

Mar-2023: Engageware launched Peer Analytics, the industry's first appointment-scheduling analytics for banks and credit unions. It enables executives to benchmark scheduling volumes against similar-sized institutions, offering rare industry-specific data for informed decision-making and positive outcomes.

Jan-2023: Setmore Appointments integrated with LawPay, the premier online payment solution for legal professionals, streamlining invoicing and appointment scheduling for legal professionals. This enhanced client satisfaction and team communication, allowing visitors to schedule and pre-pay for appointments, giving lawyers more time for leads and case focus.

Dec-2022: JRNI announced a strategic partnership with Mad Mobile, a global technology company specializing in innovative and scalable solutions for the restaurant and retail industries, to enhance the retail customer experience. The collaboration integrates omnichannel tools for in-store and virtual engagement, providing a seamless journey from discovery to transaction, supported by a data-rich analytics platform. This end-to-end solution replicates an in-person shopping experience from any location.

Sep-2022: DaySmart Software acquired TeamUp, a leading fitness management software provider, expanding its presence in fitness and recreation. The combination with DaySmart Recreation positions the company to serve facilities of all sizes and disciplines, reflecting a commitment to innovative solutions in the fitness and recreation market.

Oct-2021: MINDBODY, Inc. finalized an agreement to acquire ClassPass, an online fitness membership company. Simultaneously, a $500 million strategic investment, led by Sixth Street, was announced. The company stated that the injected capital would be utilized for growth and to reinforce investments made during the COVID-19 pandemic.

Jan-2021: TimeTrade Systems, now known as Engageware, acquired SilverCloud LLC, a provider of customer experience and knowledge management software for financial institutions. The combined entity, initially named TimeTrade SilverCloud, enhances business efficiency in enterprise resource scheduling and knowledge management, delivering an exceptional customer experience. This follows Clearhaven Partners' acquisition of TimeTrade within nine months and unites two strong companies with shared loyal customers and mutual respect.

Dec-2020: DaySmart Software completed the acquisition of AppointmentPlus, a prominent online appointment scheduling software provider headquartered in Scottsdale, AZ. CEO Bob La Loggia and the 100+ employees became part of DaySmart, dedicated to delivering top-tier software for operational efficiency and growth. This strategic move bolstered DaySmart's standing as a provider of cloud-based, scheduling-focused business management software in various markets, expanding its service to over 20,000 customers in more than 100 countries.

Jan-2020: MINDBODY, Inc. inked a five-year partnership agreement with the fitness franchise F45. The agreement involved the utilization of Mindbody's integrated software and payments platform in all F45's global studio operations. F45 Training members were provided with a seamless experience across locations, enabling online booking through each studio's website or the Mindbody app.

Jan-2020: MINDBODY, Inc. declared the opening of its latest office in India. Situated in Pune, Maharashtra, the new facility is a modern engineering space designed for the development of innovative products for Mindbody's global business units. This expansion aligns with Mindbody's strategy to leverage the capabilities of India's dynamic technology ecosystem, aiming to provide exceptional products and services to end customers.

Jan-2020: Coconut Software Corporation partnered with Google, allowing financial customers in Canada and the U.S. to book appointments directly through Google search results, streamlining the process and converting casual browsers into confirmed appointments.

Scope of the Study

Market Segments covered in the Report:

By Deployment

• Web-based
• Mobile App

By Organization Size

• Large Enterprises
• Small & Medium Enterprises

By Solution

• Customer Scheduling
• Online Booking
• Calendar Management
• Staff Scheduling
• Others

By Industry

• Healthcare
• Hospitality
• Financial Service
• Corporate
• Beauty & Wellness
• Retail
• Others

By Geography

• North America
• US
• Canada
• Mexico
• Rest of North America
• Europe
• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe
• Asia Pacific
• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific
• LAMEA
• Brazil
• Argentina
• UAE
• Saudi Arabia
• South Africa
• Nigeria
• Rest of LAMEA

Companies Profiled

• Block, Inc. (Square Capital, LLC)
• Appointy Software Inc.
• MINDBODY, Inc.
• Valsoft SARS, Inc. (Valsoft Corporation)
• JRNI
• DaySmart Software
• Calendly, LLC
• Coconut Software Corporation
• Engageware
• Setmore Appointments

Unique Offerings from KBV Research

• Exhaustive coverage
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free