Europe Customer Information System Market Size, Share & Trends Analysis Report By Component (Solution and Services), By Application, By Country and Growth Forecast, 2024 - 2031
The Europe Customer Information System Market would witness market growth of 11.5% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Utility Gas Management Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $31.5 million by 2031. The UK market is exhibiting a CAGR of 11.7% during (2024 - 2031). Additionally, The France market would experience a CAGR of 13.6% during (2024 - 2031).
Telecom companies utilize CIS to identify customers at risk of churning by analyzing usage patterns and customer satisfaction metrics. This allows for timely retention strategies. CIS also helps telecom providers customize service plans based on individual customer usage data, ensuring customers receive the most suitable options. Financial institutions use CIS to consolidate data from multiple sources (loans, credit cards, investments) into a single customer profile, enabling holistic customer relationship management. CIS aids in assessing customer creditworthiness by analyzing historical financial behaviour, which helps make informed lending decisions.
CIS facilitates the development of patient portals where individuals can access their health records, schedule appointments, and communicate with healthcare providers, fostering greater patient engagement. By analyzing patient data, CIS can identify trends and predict potential health issues, allowing healthcare providers to intervene early and improve outcomes.
As the urban population expands and the EU emphasizes sustainable urban development, utilities will increasingly rely on CIS solutions to manage their operations effectively, engage with customers, and support innovative urban initiatives. The interaction between urbanization and advanced consumer information systems will significantly influence the future of European utility services. Thus, the customer information system market is expected to experience substantial development in response to the increasing urbanization in Europe.
Based on Component, the market is segmented into Solution and Services (Customer Information System Implementation Service, Support Service, and Legacy Extension Consulting Service). Based on Application, the market is segmented into Electricity & Power Management, Water & Wastewater Management, and Utility Gas Management. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- IBM Corporation
- SAP SE
- Oracle Corporation
- Harris Computer (Constellation Software, Inc.)
- Microsoft Corporation
- Fluentgrid Limited
- Gentrack Group Limited
- Hansen Technologies, Ltd.
- Itineris NV
- Wipro Limited
By Component
- Solution
- Services
- Customer Information System Implementation Service
- Support Service
- Legacy Extension Consulting Service
- Electricity & Power Management
- Water & Wastewater Management
- Utility Gas Management
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
- Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Europe Customer Information System Market, by Component
- 1.4.1 Europe Customer Information System Market, by Service Type
- 1.4.2 Europe Customer Information System Market, by Application
- 1.4.3 Europe Customer Information System Market, by Country
- 1.5 Methodology for the research
- Chapter 2. Market at a Glance
- 2.1 Key Highlights
- Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
- Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.2.4 Geographical Expansions
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jan – 2024, Aug) Leading Players
- 4.5 Porter Five Forces Analysis
- Chapter 5. Europe Customer Information System Market by Component
- 5.1 Europe Solution Market by Country
- 5.2 Europe Services Market by Country
- Chapter 6. Europe Customer Information System Market by Service Type
- 6.1 Europe Customer Information System Implementation Service Market by Country
- 6.2 Europe Support Service Market by Country
- 6.3 Europe Legacy Extension Consulting Service Market by Country
- Chapter 7. Europe Customer Information System Market by Application
- 7.1 Europe Electricity & Power Management Market by Country
- 7.2 Europe Water & Wastewater Management Market by Country
- 7.3 Europe Utility Gas Management Market by Country
- Chapter 8. Europe Customer Information System Market by Country
- 8.1 Germany Customer Information System Market
- 8.1.1 Germany Customer Information System Market by Component
- 8.1.2 Germany Customer Information System Market by Service Type
- 8.1.3 Germany Customer Information System Market by Application
- 8.2 UK Customer Information System Market
- 8.2.1 UK Customer Information System Market by Component
- 8.2.2 UK Customer Information System Market by Service Type
- 8.2.3 UK Customer Information System Market by Application
- 8.3 France Customer Information System Market
- 8.3.1 France Customer Information System Market by Component
- 8.3.2 France Customer Information System Market by Service Type
- 8.3.3 France Customer Information System Market by Application
- 8.4 Russia Customer Information System Market
- 8.4.1 Russia Customer Information System Market by Component
- 8.4.2 Russia Customer Information System Market by Service Type
- 8.4.3 Russia Customer Information System Market by Application
- 8.5 Spain Customer Information System Market
- 8.5.1 Spain Customer Information System Market by Component
- 8.5.2 Spain Customer Information System Market by Service Type
- 8.5.3 Spain Customer Information System Market by Application
- 8.6 Italy Customer Information System Market
- 8.6.1 Italy Customer Information System Market by Component
- 8.6.2 Italy Customer Information System Market by Service Type
- 8.6.3 Italy Customer Information System Market by Application
- 8.7 Rest of Europe Customer Information System Market
- 8.7.1 Rest of Europe Customer Information System Market by Component
- 8.7.2 Rest of Europe Customer Information System Market by Service Type
- 8.7.3 Rest of Europe Customer Information System Market by Application
- Chapter 9. Company Profiles
- 9.1 Gentrack Group Limited
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Recent strategies and developments:
- 9.1.3.1 Product Launches and Product Expansions:
- 9.1.3.2 Geographical Expansions:
- 9.2 Fluentgrid Limited
- 9.2.1 Company Overview
- 9.3 Itineris NV
- 9.3.1 Company Overview
- 9.3.2 Recent strategies and developments:
- 9.3.2.1 Partnerships, Collaborations, and Agreements:
- 9.3.2.2 Acquisition and Mergers:
- 9.4 IBM Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Regional & Segmental Analysis
- 9.4.4 Research & Development Expenses
- 9.4.5 Recent strategies and developments:
- 9.4.5.1 Partnerships, Collaborations, and Agreements:
- 9.4.5.2 Acquisition and Mergers:
- 9.4.6 SWOT Analysis
- 9.5 Oracle Corporation
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Segmental and Regional Analysis
- 9.5.4 Research & Development Expense
- 9.5.5 Recent strategies and developments:
- 9.5.5.1 Partnerships, Collaborations, and Agreements:
- 9.5.5.2 Product Launches and Product Expansions:
- 9.5.6 SWOT Analysis
- 9.6 SAP SE
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Regional Analysis
- 9.6.4 Research & Development Expense
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Product Launches and Product Expansions:
- 9.6.6 SWOT Analysis
- 9.7 Harris Computer (Constellation Software, Inc.)
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Product Launches and Product Expansions:
- 9.7.5.3 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 Hansen Technologies, Ltd.
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Regional Analysis
- 9.8.4 Recent strategies and developments:
- 9.8.4.1 Acquisition and Mergers:
- 9.9 Wipro Limited
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Research & Development Expenses
- 9.9.5 Recent strategies and developments:
- 9.9.5.1 Partnerships, Collaborations, and Agreements:
- 9.9.6 SWOT Analysis
- 9.10. Microsoft Corporation
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
- 9.10.4 Research & Development Expenses
- 9.10.5 Recent strategies and developments:
- 9.10.5.1 Acquisition and Mergers:
- 9.10.6 SWOT Analysis
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