Europe Chatbots Market Size, Share & Trends Analysis Report By Offering, By Bot Communication (Text, Audio/Voice, and Video), By Channel Integration, By Type, By Business Function, By Vertical, By Country and Growth Forecast, 2024 - 2031

Europe Chatbots Market Size, Share & Trends Analysis Report By Offering, By Bot Communication (Text, Audio/Voice, and Video), By Channel Integration, By Type, By Business Function, By Vertical, By Country and Growth Forecast, 2024 - 2031

The Europe Chatbots Market would witness market growth of 23.7% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Chatbots Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $2,018.4 million by 2031. The UK market is exhibiting a CAGR of 22.8% during (2024 - 2031). Additionally, The France market would experience a CAGR of 24.6% during (2024 - 2031).

In addition, they are crucial in personalizing shopping experiences and boosting retail sales. Retailers use them to guide customers through product catalogs, offer personalized recommendations based on previous purchases or browsing history, and process transactions. Additionally, they can handle post-purchase support, such as order tracking, returns, and refunds.

The healthcare industry increasingly adopts them to streamline appointment scheduling, patient reminders, and symptom checking. Virtual health assistants powered by AI are helping healthcare providers reduce wait times and optimize patient management. These chatbots can offer basic health advice, remind patients about medications, and provide mental health support, offering more accessible care options.

The growing adoption of artificial intelligence (AI) technologies across Europe, as Eurostat indicates, has significant implications for expanding this market in the region. With 8% of EU enterprises using AI technologies in 2023 and 30.4% of large enterprises leveraging AI, the trend is clear: businesses across various sectors increasingly invest in AI to enhance efficiency, improve customer engagement, and drive innovation. In particular, the information and communication sector stands out as the leading adopter of AI, a trend directly influencing the growth of AI-driven solutions such as chatbots. In conclusion, the increasing use of AI technologies in Europe, particularly among large enterprises and the information and communication sector, is a key factor driving the market growth in the region.

Based on Offering, the market is segmented into Solution (Standalone, Web-based, Messaging-based, and Other Solution Type) and Services (Professional Services and Managed Services). Based on Bot Communication, the market is segmented into Text, Audio/Voice, and Video. Based on Channel Integration, the market is segmented into Mobile Apps, Email & Website, Messaging Apps, and Telephone/ IVR. Based on Type, the market is segmented into Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, and Hybrid & Voicebots. Based on Business Function, the market is segmented into Contact Centers, Sales & Marketing, Information Technology Service Management (ITSM), Finance & Accounting, HR, and Operations & Supply Chain. Based on Vertical, the market is segmented into Retail & eCommerce, BFSI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Education, and Other Vertical. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled

• Baidu, Inc.
• ServiceNow, Inc.
• Botsify
• Amazon Web Services, Inc. (Amazon.com, Inc.)
• HubSpot, Inc.
• Oracle Corporation
• Google LLC (Alphabet Inc.)
• IBM Corporation
• Microsoft Corporation
• Salesforce, Inc.

Europe Chatbots Market Report Segmentation

By Offering

• Solution
• Standalone
• Web-based
• Messaging-based
• Other Solution Type
• Services
• Professional Services
• Managed Services

By Bot Communication

• Text
• Audio/Voice
• Video

By Channel Integration

• Mobile Apps
• Email & Website
• Messaging Apps
• Telephone/ IVR

By Type

• Menu-based
• Linguistic-based
• Keyword Recognition-based
• Contextual
• Hybrid & Voicebots

By Business Function

• Contact Centers
• Sales & Marketing
• Information Technology Service Management (ITSM)
• Finance & Accounting
• HR
• Operations & Supply Chain

By Vertical

• Retail & eCommerce
• BFSI
• Communication
• Utilities
• Healthcare
• Travel & Hospitality
• Government
• Education
• Other Vertical

By Country

• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe