Europe Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Coun
Description
Europe Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027
The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027).
One of the primary factors driving the growth of the call center AI market is the increase in data collection among various organizations. Moreover, there is a growing customer support involvement via social media platforms and the usage of artificial intelligence (AI) by businesses to provide better customer support services. The market is witnessing integration of numerous trending technologies like IoT devices, 5G, and the cost-efficiency and adaptability provided by cloud-based arrangements.
In addition, urbanization and digitalization, as well as acceptance of modern technologies, are having a beneficial impact on the call center AI industry. Moreover, improvements in AI and ML, as well as the integration of gesture recognition features into AI-based Chatbots or IVAS, provide profitable prospects for market players in the upcoming years.
British United Provident Association Limited (Bupa), a UK-based insurance company, implemented AI in its call center in July 2019. The company has launched an automated caller ID service that employs machine learning and speech recognition to authenticate caller identity, reply to customer inquiries, and learn from previous interactions. Since its inception, 85 percent of callers have preferred to use the automated option to effectively connect with agents.
The Germany market dominated the Europe Call Center AI Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $313.5 million by 2027. The UK market would witness a CAGR of 22.4% during (2021 - 2027). Additionally, The France market is anticipated to grow a CAGR of 24.2% during (2021 - 2027).
Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
Scope of the Study
Market Segments covered in the Report:
By Deployment Type
The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027).
One of the primary factors driving the growth of the call center AI market is the increase in data collection among various organizations. Moreover, there is a growing customer support involvement via social media platforms and the usage of artificial intelligence (AI) by businesses to provide better customer support services. The market is witnessing integration of numerous trending technologies like IoT devices, 5G, and the cost-efficiency and adaptability provided by cloud-based arrangements.
In addition, urbanization and digitalization, as well as acceptance of modern technologies, are having a beneficial impact on the call center AI industry. Moreover, improvements in AI and ML, as well as the integration of gesture recognition features into AI-based Chatbots or IVAS, provide profitable prospects for market players in the upcoming years.
British United Provident Association Limited (Bupa), a UK-based insurance company, implemented AI in its call center in July 2019. The company has launched an automated caller ID service that employs machine learning and speech recognition to authenticate caller identity, reply to customer inquiries, and learn from previous interactions. Since its inception, 85 percent of callers have preferred to use the automated option to effectively connect with agents.
The Germany market dominated the Europe Call Center AI Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $313.5 million by 2027. The UK market would witness a CAGR of 22.4% during (2021 - 2027). Additionally, The France market is anticipated to grow a CAGR of 24.2% during (2021 - 2027).
Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
Scope of the Study
Market Segments covered in the Report:
By Deployment Type
- Cloud
- On-Premise
- Telecom
- BFSI
- Travel & Hospitality
- Retail & Ecommerce
- Media & Entertainment
- Healthcare
- Others
- Solution
- Compute Platforms
- Services
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
- Reliance Industries Limited (Jio Haptik technologies limited)
- Artificial Solutions International AB
- Conversica, Inc.
- Rulai, Inc.
- Kore.ai, Inc.
- Pypestream, Inc.
- Infosys Limited (EdgeVerve Systems)
- Avaamo, Inc.
- NICE Ltd. (inContact, Inc.)
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- Assured post sales research support with 10% customization free
Table of Contents
96 Pages
- Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Europe Call Center AI Market, by Deployment Type
- 1.4.2 Europe Call Center AI Market, by End User
- 1.4.3 Europe Call Center AI Market, by Component
- 1.4.4 Europe Call Center AI Market, by Country
- 1.5 Methodology for the research
- Chapter 2. Market Overview
- 2.1 Introduction
- 2.1.1 Overview
- 2.1.1.1 Market Composition and Scenario
- 2.2 Key Factors Impacting the Market
- 2.2.1 Market Drivers
- 2.2.2 Market Restraints
- Chapter 3. Competition Analysis - Global
- 3.1 KBV Cardinal Matrix
- 3.2 Recent Industry Wide Strategic Developments
- 3.2.1 Partnerships, Collaborations and Agreements
- 3.2.2 Product Launches and Product Expansions
- 3.3 Top Winning Strategies
- 3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
- 3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct – 2021, Nov) Leading Players
- Chapter 4. Europe Call Center AI Market by Deployment Type
- 4.1 Europe Cloud Market by Country
- 4.2 Europe On-premise Market by Country
- Chapter 5. Europe Call Center AI Market by End User
- 5.1 Europe Telecom Market by Country
- 5.2 Europe BFSI Market by Country
- 5.3 Europe Travel & Hospitality Market by Country
- 5.4 Europe Retail & Ecommerce Market by Country
- 5.5 Europe Media & Entertainment Market by Country
- 5.6 Europe Healthcare Market by Country
- 5.7 Europe Other End User Market by Country
- Chapter 6. Europe Call Center AI Market by Component
- 6.1 Europe Solution Market by Country
- 6.2 Europe Compute Platforms Market by Country
- 6.3 Europe Services Market by Country
- Chapter 7. Europe Call Center AI Market by Country
- 7.1 Germany Call Center AI Market
- 7.1.1 Germany Call Center AI Market by Deployment Type
- 7.1.2 Germany Call Center AI Market by End User
- 7.1.3 Germany Call Center AI Market by Component
- 7.2 UK Call Center AI Market
- 7.2.1 UK Call Center AI Market by Deployment Type
- 7.2.2 UK Call Center AI Market by End User
- 7.2.3 UK Call Center AI Market by Component
- 7.3 France Call Center AI Market
- 7.3.1 France Call Center AI Market by Deployment Type
- 7.3.2 France Call Center AI Market by End User
- 7.3.3 France Call Center AI Market by Component
- 7.4 Russia Call Center AI Market
- 7.4.1 Russia Call Center AI Market by Deployment Type
- 7.4.2 Russia Call Center AI Market by End User
- 7.4.3 Russia Call Center AI Market by Component
- 7.5 Spain Call Center AI Market
- 7.5.1 Spain Call Center AI Market by Deployment Type
- 7.5.2 Spain Call Center AI Market by End User
- 7.5.3 Spain Call Center AI Market by Component
- 7.6 Italy Call Center AI Market
- 7.6.1 Italy Call Center AI Market by Deployment Type
- 7.6.2 Italy Call Center AI Market by End User
- 7.6.3 Italy Call Center AI Market by Component
- 7.7 Rest of Europe Call Center AI Market
- 7.7.1 Rest of Europe Call Center AI Market by Deployment Type
- 7.7.2 Rest of Europe Call Center AI Market by End User
- 7.7.3 Rest of Europe Call Center AI Market by Component
- Chapter 8. Company Profiles
- 8.1 Reliance Industries Limited (Jio Haptik technologies limited)
- 8.1.1 Company Overview
- 8.1.2 Financial Analysis
- 8.1.3 Segmental Analysis
- 8.1.4 Research & Development Expenses
- 8.1.5 Recent strategies and developments:
- 8.1.5.1 Product Launches and Product Expansions:
- 8.2 Artificial Solutions International AB
- 8.2.1 Company Overview
- 8.2.2 Recent strategies and developments:
- 8.2.2.1 Partnerships, Collaborations, and Agreements:
- 8.3 Conversica, Inc.
- 8.3.1 Company Overview
- 8.3.2 Recent strategies and developments:
- 8.3.2.1 Partnerships, Collaborations, and Agreements:
- 8.3.2.2 Product Launches and Product Expansions:
- 8.4 Rulai, Inc.
- 8.4.1 Company Overview
- 8.5 Kore.ai, Inc.
- 8.5.1 Company Overview
- 8.5.2 Recent strategies and developments:
- 8.5.2.1 Product Launches and Product Expansions:
- 8.6 Pypestream, Inc.
- 8.6.1 Company Overview
- 8.6.2 Recent strategies and developments:
- 8.6.2.1 Partnerships, Collaborations, and Agreements:
- 8.6.2.2 Product Launches and Product Expansions:
- 8.7 Infosys Limited (EdgeVerve Systems)
- 8.7.1 Company Overview
- 8.7.2 Financial Analysis
- 8.7.3 Segmental and Regional Analysis
- 8.7.4 Research & Development Expense
- 8.7.5 Recent strategies and developments:
- 8.7.5.1 Partnerships, Collaborations, and Agreements:
- 8.7.5.2 Product Launches and Product Expansions:
- 8.7.6 SWOT Analysis
- 8.8 Avaamo, Inc.
- 8.8.1 Company Overview
- 8.9 Talkdesk
- 8.9.1 Company Overview
- 8.9.2 Recent strategies and developments:
- 8.9.2.1 Product Launches and Product Expansions:
- 8.10. NICE Ltd. (inContact, Inc.)
- 8.10.1 Company Overview
- 8.10.2 Financial Analysis
- 8.10.3 Segmental and Regional Analysis
- 8.10.4 Research & Development Expenses
- 8.10.5 Recent strategies and developments:
- 8.10.5.1 Partnerships, Collaborations, and Agreements:
- 8.10.5.2 Product Launches and Product Expansions:
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