It Management Tool Kit

CIO management concerns are constantly changing but the solutions are always centered around three factors: technology, infrastructure and people

This tool kit has been updated to reflect changes to the IT Infrastructure caused by the Pandemic - including WFH and Cloud processing. It meets all of the EU's GDPR mandated requirements and reflects all of the requirements of the California Privacy Act. It contains a Privacy Compliance Policy with its associated electronic forms and job descriptions.

The IT Management Tool Kit components are over 2,500 pages in length is provided in MS WORD and PDF formats and includes the following:

Security Manual Template
How to Guide for Cloud Processing and Outsourcing
IT Job Family Classification HandiGuide
All of the Job Descriptions as individual MS Word files
Interview and Hiring Guide
Latest IT Salary Survey
IT Infrastructure Policy Bundle plus Electronic Forms
Business and IT Impact Questionnaire
Vulnerability and Threat Assessment Tool
Top CIO Management and Planning Priorities
In a recent survey of CIO and C-Level executives Janco identified the top 10 management and planning priorities that CIOs face and they relate to the three areas mentioned above.

CIO Management and Planning Priorities had a seismic shift
We conducted a survey of 213 IT functions across multiple industries and from mega corporations to companies with as few as 50 IT professionals. In 2025 the top 10 priorities are:

Security - Internal and external threats are on the increase and CIOs continue to be focused on this.

Compliance - With the expansion of the infrastructure to address eCommerce, the possibility of a downturn, and a shortage of compliance talent moved this up.

Cost Control – When the economy was booming last year, many CIOs were not that concerned. Today that is not the case.

Budget Management - Important as inflation continues to be an issue and the recovery falters adjust the optimistic budgets that were created last year need to be adjusted.

Access Management - Network management and control now have an even greater role than before. In 2022, 69% of the individuals interviewed placed that in the top ten. Now it is a priority for 58%.

Privacy / Identity Protection - With the rise of WFH, GDPR, and CCPA data privacy is a top ten priority.

IT Productivity – Many IT functions are top-heavy with too many layers of management and non-essential staff who add to IT overhead impacting overall productivity. This had the greatest shift in importance as both CIOs and CFOs looked to eliminate “non-essential” staff. CIOs are looking towards the use of AI to eliminate “routine” functions.

AI Skills - Was barely on the radar in 2022 and now 52% of all CIOs and CFOs are looking to train, acquire, or recruit AI skills. Salaries for individuals with these skills are among the highest-paid IT Pros.

Mobile Computing - Mobile and end-user computing requires applications to be outward-facing, functional on a myriad of devices, and user-friendly. Most of this work was completed last year. Now it has a priority for 49% of the interviewees versus 69% in 2022.

Internet Application – There is still a high demand for applications that are internet-based and outward-facing to clients and customers. These are important. We found no initiatives in this arena that have been canceled. Rather we have not seen as many of these “new” projects initiated for e-commerce, blockchain, ERP, cloud, and support.

Janco has created a kit that contains tools which help an enterprise more easily manage each of the CIO priorities.


IT GOVERNANCE - INFRASTRUCTURE, STRATEGY, AND CHARTER
Benefits of IT Infrastructure Management
Base Assumptions and Objectives
Scope and Applicability
Operating Philosophy
Compliance
International Organization for Standardization
ISO 27000
IT GOVERNANCE - STRATEGY AND CHARTER STATEMENT OF AUTHORITY
Chief Information Officer (CIO)
Functional IT Group Heads
IT Management Council
Users
IT MANAGEMENT STRUCTURE
Organizational Approach
[Enterprise] IT Group
[Enterprise] IT Resources
Functional IT Groups
COMPLIANCE
Objective
Responsibilities
IT JOB FAMILY CLASSIFICATION
Structure
PERSONNEL PRACTICES
Formal Job Descriptions
Hiring
Termination
Training
[Enterprise] Staff
Contractor Personnel
ERP AND OMNI COMMERCE
Strategy
Top 10 Best Practices for Omni Commerce Implementation
CONTROLS
Types of Controls
Risks
Controls Standards
Logging and Audit Trails
SOCIAL NETWORK ENGAGEMENT
Rules for Social Network Engagement
APPLICATION DEVELOPMENT STANDARDS
SAMMY
SERVICE REQUESTS
Policies
Process
Service Request Management
Equipment/Service Request
Problem Resolution Process
LOCAL AREA NETWORKS (LANS) – WI-FI
Features
Directory Rights
File Security
LAN Wi-Fi Standards
LAN Wi-Fi Councils and Workgroups
BACKUP & RECOVERY
Frequency Guidelines
Data Storage and Media Protection
Backup Program and Schedule
DISASTER RECOVERY PLAN
DRP Description
DRP Procedures for Critical Data
Backup Criteria
Backup Procedures
Storage Criteria
Business Recovery Procedures
Requirements for Recovery
Recovery Guidelines
Restoring Damaged Equipment
Recovery Management
Contingency Planning
Planning Activities
SECURITY
IT Processing Area Classification
Classification Categories
Workstations, Remote Terminals, and Wi-Fi Access
Systems Security
Staff Member Security
Network Security
Violation Reporting and Follow-Up
ACCESS CONTROL - PHYSICAL SITE
Separation of Duties
Least Privilege
Access Areas
Definitions of IT Access Control Zones
Badges
Access Control Methods
Levels of Access Authority
Protection of Supporting Utilities
Resource Protection
ACCESS CONTROL - SOFTWARE AND DATA
Resources to Be Protected
Basic Standards
Classification Of Data, Software, And Documentation
Sensitive Information
Non-sensitive Information
Access from Other Facilities
Authorization Verification
Physical Plan Considerations
Fire
Sprinklers
Emergency Shut Down Control
Portable Fire Extinguishers
Power
Air Conditioning
BEST PRACTICES
AI Deployment Best Practices
OTHER TECHNICAL GUIDES
APPENDIX
CIO and CTO Expanded Roles
HIPAA Audit Program Guide
ISO 27001 & 27002 Security Process Audit Checklist
Massachusetts 201 CMR 17 Compliance Checklist
Job Descriptions
CIO Job Description
CIO Job Description (small enterprise)
Chief Experience Officer (CXO)
Chief Compliance Officer (CCO)
Chief Data Officer
Chief Digital Officer
Chief Mobility Officer
Chief Security Officer
Chief Technology Officer
Digital Brand Manager
Electronic Forms
Employee Termination Checklist
Pandemic Planning Checklist
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