United Kingdom Customer Relationship Management Market Forecast 2023-2030
KEY FINDINGS
The United Kingdom customer relationship management market is set to register at a CAGR of 12.82% during the forecast period, 2023-2030. The presence of key companies and the growing adoption of mobile CRM propel growth opportunities.
MARKET INSIGHTS
In the United Kingdom, significant emphasis has been placed on big data and big data analytics, primarily centered around customer intelligence enhancement and optimizing supply chain management throughout the years. Also, more than 72% of emerging enterprises in this region are strategically preparing to integrate cloud computing into their operations within the upcoming three-year span. Notably, a considerable proportion of cloud computing investments within the UK are channeled into pivotal sectors such as BFSI, healthcare, and retail.
The progression of the Second Payment Services Directive (PSD2) is instrumental in stimulating the emergence of pioneering fintech services and fostering heightened competition within the payments market, a realm significantly reliant on cloud infrastructure. Within the realm of PSD2 compliance, an efficacious technical avenue involves the utilization of application programming interfaces (APIs) to establish seamless connections between the operational systems of account-holding institutions and third-party entities. In the United Kingdom, the conceptualization of a new 'open banking' system hinges substantially on the implementation of standardized APIs, underscoring the foundational vision.
COMPETITIVE INSIGHTS
Some of the leading companies in the market are Adobe Inc, HubSpot, The Sage Group plc, etc.
Our report offerings include:
• Explore key findings of the overall market
• Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
• Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
• Market Segmentation caters to a thorough assessment of key segments with their market estimations
• Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
• Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
• Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
• Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments
- 1. Research Scope & Methodology
- 1.1. Study Objectives
- 1.2. Methodology
- 1.3. Assumptions & Limitations
- 2. Executive Summary
- 2.1. Market Size & Estimates
- 2.2. Market Overview
- 2.3. Scope Of Study
- 2.4. Crisis Scenario Analysis
- 2.5. Major Market Findings
- 2.5.1. Increasing Preference For Cloud Based Crm
- 2.5.2. Industry-specific Crm Systems Are Gaining Momentum
- 2.5.3. Growing Scope For Crm Analytics
- 3. Market Dynamics
- 3.1. Key Drivers
- 3.1.1. Crm’s Key Role In Customer Retention
- 3.1.2. Increased Demand For Marketing Automation
- 3.1.3. Crm’s Critical Role In Successful Digital Transformation
- 3.2. Key Restraints
- 3.2.1. Security Concerns Affecting Crm Database
- 3.2.2. High Costs Of Crm Software
- 4. Key Analytics
- 4.1. Key Technology Trends
- 4.2. Porter’s Five Forces Analysis
- 4.2.1. Buyers Power
- 4.2.2. Suppliers Power
- 4.2.3. Substitution
- 4.2.4. New Entrants
- 4.2.5. Industry Rivalry
- 4.3. Key Buying Criteria
- 4.3.1. Functionality
- 4.3.2. User Experience
- 4.3.3. Integration Capabilities
- 4.3.4. Cost
- 5. Market By Deployment
- 5.1. Cloud
- 5.2. On-premise
- 6. Market By Organization Size
- 6.1. Large Organization
- 6.2. Small And Medium-sized Organization
- 7. Market By End-user
- 7.1. It & Telecom
- 7.2. Retail
- 7.3. Bfsi
- 7.4. Healthcare
- 7.5. Transportation And Logistics
- 7.6. Other End-users
- 8. Market By Application
- 8.1. Lead Generation
- 8.2. Customer Experience Management
- 8.3. Crm Analytics
- 8.4. Sales And Marketing
- 8.5. Customer Support
- 8.6. Other Applications
- 9. Competitive Landscape
- 9.1. Key Strategic Developments
- 9.1.1. Mergers & Acquisitions
- 9.1.2. Product Launches & Developments
- 9.1.3. Partnerships & Agreements
- 9.1.4. Business Expansions & Divestitures
- 9.2. Company Profiles
- 9.2.1. Adobe Inc
- 9.2.1.1. Company Overview
- 9.2.1.2. Products / Services List
- 9.2.1.3. Strengths & Challenges
- 9.2.2. Hubspot
- 9.2.2.1. Company Overview
- 9.2.2.2. Products / Services List
- 9.2.2.3. Strengths & Challenges
- 9.2.3. Microsoft Corporation
- 9.2.3.1. Company Overview
- 9.2.3.2. Products / Services List
- 9.2.3.3. Strengths & Challenges
- 9.2.4. Oracle Corporation
- 9.2.4.1. Company Overview
- 9.2.4.2. Products / Services List
- 9.2.4.3. Strengths & Challenges
- 9.2.5. Salesforce Inc
- 9.2.5.1. Company Overview
- 9.2.5.2. Products / Services List
- 9.2.5.3. Strengths & Challenges
- 9.2.6. Sap Se
- 9.2.6.1. Company Overview
- 9.2.6.2. Products / Services List
- 9.2.6.3. Strengths & Challenges
- 9.2.7. The Sage Group Plc
- 9.2.7.1. Company Overview
- 9.2.7.2. Products / Services List
- 9.2.7.3. Strengths & Challenges
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