Asia-pacific Customer Relationship Management Market Forecast 2023-2032

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $1,600	161 Pages	Inkwood Research	August, 2023	INKR18116095

Best Price Guarantee
Price	from $1,600
Length	161 Pages
Publisher	Inkwood Research
Published Date	August, 2023
SKU	INKR18116095

Asia-pacific Customer Relationship Management Market Forecast 2023-2032

KEY FINDINGS

The Asia-Pacific customer relationship management market is set to project a CAGR of 13.90% during the forecast period, 2023-2032. Social media is on a surge in Asia-Pacific. CRM systems that can be incorporated with mobile devices and social media platforms are necessary for effective customer engagement. As a result, the region offers ample growth opportunities.

MARKET INSIGHTS

China, Thailand, Indonesia, India, South Korea, Australia & New Zealand, Singapore, Japan, and Rest of Asia-Pacific are assessed for the Asia-Pacific customer relationship management market growth analysis. In Japan, the current market scenario is characterized by the entry of international enterprises that are engaging in partnerships with and purchasing domestic market incumbents. As the process of deregulation advances, there will be a surge in the requirement for CRM solutions. This demand stems from the transformation of distribution companies, moving away from a product-centric approach to embracing customer-centric management strategies. This shift is particularly pronounced within the communications and utilities sectors, where the competition to retain customers is escalating.

Furthermore, as per findings from a Zoho Corporation study, the adoption of CRM systems among Indonesian enterprises stands at under 20%. Notably, Salesforce, a prominent cloud-based CRM technology provider, has significantly penetrated the Indonesian market. Demonstrating its commitment to expanding its footprint in Southeast Asia, the company established its inaugural office in Jakarta in 2019. In a strategic move, Salesforce also forged a partnership with Telkomsel, the foremost mobile network operator in Indonesia, in that same year. This collaboration aims to deliver cutting-edge cloud-based CRM solutions to cater to the needs of enterprise clientele.

COMPETITIVE INSIGHTS

Some of the eminent companies in the market are Adobe Inc, SAP SE, Zoho Corporation, etc.

Our report offerings include:
• Explore key findings of the overall market
• Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
• Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
• Market Segmentation caters to a thorough assessment of key segments with their market estimations
• Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
• Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
• Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
• Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

1. Research Scope & Methodology: 1.1. Study Objectives; 1.2. Methodology; 1.3. Assumptions & Limitations
2. Executive Summary: 2.1. Market Size & Estimates; 2.2. Market Overview; 2.3. Scope Of Study; 2.4. Crisis Scenario Analysis; 2.5. Major Market Findings; 2.5.1. Increasing Preference For Cloud Based Crm; 2.5.2. Industry-specific Crm Systems Are Gaining Momentum; 2.5.3. Growing Scope For Crm Analytics
3. Market Dynamics: 3.1. Key Drivers; 3.1.1. Crm’s Key Role In Customer Retention; 3.1.2. Increased Demand For Marketing Automation; 3.1.3. Crm’s Critical Role In Successful Digital Transformation; 3.2. Key Restraints; 3.2.1. Security Concerns Affecting Crm Database; 3.2.2. High Costs Of Crm Software
4. Key Analytics: 4.1. Key Technology Trends; 4.2. Porter’s Five Forces Analysis; 4.2.1. Buyers Power; 4.2.2. Suppliers Power; 4.2.3. Substitution; 4.2.4. New Entrants; 4.2.5. Industry Rivalry; 4.3. Growth Prospect Mapping; 4.4. Market Concentration Analysis; 4.5. Key Buying Criteria; 4.5.1. Functionality; 4.5.2. User Experience; 4.5.3. Integration Capabilities; 4.5.4. Cost
5. Market By Deployment: 5.1. Cloud; 5.2. On-premise
6. Market By Organization Size: 6.1. Large Organization; 6.2. Small And Medium-sized Organization
7. Market By End-user: 7.1. It & Telecom; 7.2. Retail; 7.3. Bfsi; 7.4. Healthcare; 7.5. Transportation And Logistics; 7.6. Other End-users
8. Market By Application: 8.1. Lead Generation; 8.2. Customer Experience Management; 8.3. Crm Analytics; 8.4. Sales And Marketing; 8.5. Customer Support; 8.6. Other Applications
9. Geographical Analysis: 9.1. Asia-pacific; 9.1.1. Market Size & Estimates; 9.1.2. Asia-pacific Customer Relationship Management Market Drivers; 9.1.3. Asia-pacific Customer Relationship Management Market Challenges; 9.1.4. Key Players In Asia-pacific Customer Relationship Management Market; 9.1.5. Country Analysis; 9.1.5.1. China; 9.1.5.1.1. China Customer Relationship Management Market Size & Opportunities; 9.1.5.2. Japan; 9.1.5.2.1. Japan Customer Relationship Management Market Size & Opportunities; 9.1.5.3. India; 9.1.5.3.1. India Customer Relationship Management Market Size & Opportunities; 9.1.5.4. South Korea; 9.1.5.4.1. South Korea Customer Relationship Management Market Size & Opportunities; 9.1.5.5. Indonesia; 9.1.5.5.1. Indonesia Customer Relationship Management Market Size & Opportunities; 9.1.5.6. Thailand; 9.1.5.6.1. Thailand Customer Relationship Management Market Size & Opportunities; 9.1.5.7. Singapore; 9.1.5.7.1. Singapore Customer Relationship Management Market Size & Opportunities; 9.1.5.8. Australia & New Zealand; 9.1.5.8.1. Australia & New Zealand Customer Relationship Management Market Size & Opportunities; 9.1.5.9. Rest Of Asia-pacific; 9.1.5.9.1. Rest Of Asia-pacific Customer Relationship Management Market Size & Opportunities
10. Competitive Landscape: 10.1. Key Strategic Developments; 10.1.1. Mergers & Acquisitions; 10.1.2. Product Launches & Developments; 10.1.3. Partnerships & Agreements; 10.1.4. Business Expansions & Divestitures; 10.2. Company Profiles; 10.2.1. Adobe Inc; 10.2.1.1. Company Overview; 10.2.1.2. Products / Services List; 10.2.1.3. Strengths & Challenges; 10.2.2. Freshworks; 10.2.2.1. Company Overview; 10.2.2.2. Products / Services List; 10.2.2.3. Strengths & Challenges; 10.2.3. Hubspot; 10.2.3.1. Company Overview; 10.2.3.2. Products / Services List; 10.2.3.3. Strengths & Challenges; 10.2.4. Infor; 10.2.4.1. Company Overview; 10.2.4.2. Products / Services List; 10.2.4.3. Strengths & Challenges; 10.2.5. Insightly Inc; 10.2.5.1. Company Overview; 10.2.5.2. Products / Services List; 10.2.6. Microsoft Corporation; 10.2.6.1. Company Overview; 10.2.6.2. Products / Services List; 10.2.6.3. Strengths & Challenges; 10.2.7. Oracle Corporation; 10.2.7.1. Company Overview; 10.2.7.2. Products / Services List; 10.2.7.3. Strengths & Challenges; 10.2.8. Pegasystems Inc; 10.2.8.1. Company Overview; 10.2.8.2. Products / Services List; 10.2.9. Pipedrive; 10.2.9.1. Company Overview; 10.2.9.2. Products / Services List; 10.2.10. Salesforce Inc; 10.2.10.1. Company Overview; 10.2.10.2. Products / Services List; 10.2.10.3. Strengths & Challenges; 10.2.11. Sap Se; 10.2.11.1. Company Overview; 10.2.11.2. Products / Services List; 10.2.11.3. Strengths & Challenges; 10.2.12. Sugarcrm; 10.2.12.1. Company Overview; 10.2.12.2. Products / Services List; 10.2.13. The Sage Group Plc; 10.2.13.1. Company Overview; 10.2.13.2. Products / Services List; 10.2.13.3. Strengths & Challenges; 10.2.14. Zendesk; 10.2.14.1. Company Overview; 10.2.14.2. Products / Services List; 10.2.14.3. Strengths & Challenges; 10.2.15. Zoho Corporation; 10.2.15.1. Company Overview; 10.2.15.2. Products / Services List; 10.2.15.3. Strengths & Challenges