Global call Center Artificial Intelligence (AI) Market 2024-2028
Global Call Center Artificial Intelligence (AI) Market 2024-2028
The call center artificial intelligence (AI) market is forecasted to grow by USD 4300.6 mn during 2023-2028, accelerating at a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and increased demand for web self-service.
Technavio's call center artificial intelligence (AI) market is segmented as below:
- By End-user
- BFSI
- RetAIl and e-commerce
- IT and telecom
- Media and entertAInment
- Others
- By Channel
- Phone
- Chat
- EmAIl or text
- Social media
- Website
- By Geographical Landscape
- North America
- APAC
- Europe
- South America
- Middle East and Africa
The report on the call center artificial intelligence (AI) market covers the following areas:
- Call center artificial intelligence (AI) market sizing
- Call center artificial intelligence (AI) market forecast
- Call center artificial intelligence (AI) market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contAIns a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detAIled picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
- Executive Summary
- Market overview
- Table Executive Summary - Data Table on Market Overview
- Table Executive Summary - Data Table on Incremental Growth
- Market overview
- Market Landscape
- Market ecosystem
- Table Data Table on - Parent Market
- Market characteristics
- Value chain analysis
- Market ecosystem
- Market Sizing
- Market definition
- Market segment analysis
- Market size 2023
- Market outlook: Forecast for 2023-2028
- Table Data Table on Global - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Global Market: Year-over-year growth 2023-2028 (%)
- Historic Market Size
- Global Call Center Artificial Intelligence (AI) Market 2018 - 2022
- Table Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
- End-user segment analysis 2018 - 2022
- Channel segment analysis 2018 - 2022
- Geography segment analysis 2018 - 2022
- Country segment analysis 2018 - 2022
- Global Call Center Artificial Intelligence (AI) Market 2018 - 2022
- Five Forces Analysis
- Five forces summary
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
- Market Segmentation by End-user
- Market segments
- Table Data Table on End-user - Market share 2023-2028 (%)
- Comparison by End-user
- Table Data Table on Comparison by End-user
- BFSI - Market size and forecast 2023-2028
- Table Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
- Table Data Table on BFSI - Year-over-year growth 2023-2028 (%)
- Retail and e-commerce - Market size and forecast 2023-2028
- Table Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
- IT and telecom - Market size and forecast 2023-2028
- Table Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
- Table Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
- Media and entertainment - Market size and forecast 2023-2028
- Table Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
- Others - Market size and forecast 2023-2028
- Table Data Table on Others - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Others - Year-over-year growth 2023-2028 (%)
- Market opportunity by End-user
- Table Data Table on Market opportunity by End-user ($ million)
- Market segments
- Market Segmentation by Channel
- Market segments
- Table Data Table on Channel - Market share 2023-2028 (%)
- Comparison by Channel
- Table Data Table on Comparison by Channel
- Phone - Market size and forecast 2023-2028
- Table Data Table on Phone - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Phone - Year-over-year growth 2023-2028 (%)
- Chat - Market size and forecast 2023-2028
- Table Data Table on Chat - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Chat - Year-over-year growth 2023-2028 (%)
- Email or text - Market size and forecast 2023-2028
- Table Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Email or text - Year-over-year growth 2023-2028 (%)
- Social media - Market size and forecast 2023-2028
- Table Data Table on Social media - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Social media - Year-over-year growth 2023-2028 (%)
- Website - Market size and forecast 2023-2028
- Table Data Table on Website - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Website - Year-over-year growth 2023-2028 (%)
- Market opportunity by Channel
- Table Data Table on Market opportunity by Channel ($ million)
- Market segments
- Customer Landscape
- Customer landscape overview
- Geographic Landscape
- Geographic segmentation
- Table Data Table on Market share by geography 2023-2028 (%)
- Geographic comparison
- Table Data Table on Geographic comparison
- North America - Market size and forecast 2023-2028
- Table Data Table on North America - Market size and forecast 2023-2028 ($ million)
- Table Data Table on North America - Year-over-year growth 2023-2028 (%)
- APAC - Market size and forecast 2023-2028
- Table Data Table on APAC - Market size and forecast 2023-2028 ($ million)
- Table Data Table on APAC - Year-over-year growth 2023-2028 (%)
- Europe - Market size and forecast 2023-2028
- Table Data Table on Europe - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Europe - Year-over-year growth 2023-2028 (%)
- South America - Market size and forecast 2023-2028
- Table Data Table on South America - Market size and forecast 2023-2028 ($ million)
- Table Data Table on South America - Year-over-year growth 2023-2028 (%)
- Middle East and Africa - Market size and forecast 2023-2028
- Table Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- US - Market size and forecast 2023-2028
- Table Data Table on US - Market size and forecast 2023-2028 ($ million)
- Table Data Table on US - Year-over-year growth 2023-2028 (%)
- China - Market size and forecast 2023-2028
- Table Data Table on China - Market size and forecast 2023-2028 ($ million)
- Table Data Table on China - Year-over-year growth 2023-2028 (%)
- UK - Market size and forecast 2023-2028
- Table Data Table on UK - Market size and forecast 2023-2028 ($ million)
- Table Data Table on UK - Year-over-year growth 2023-2028 (%)
- Germany - Market size and forecast 2023-2028
- Table Data Table on Germany - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Germany - Year-over-year growth 2023-2028 (%)
- Japan - Market size and forecast 2023-2028
- Table Data Table on Japan - Market size and forecast 2023-2028 ($ million)
- Table Data Table on Japan - Year-over-year growth 2023-2028 (%)
- Market opportunity by geography
- Table Data Tables on Market opportunity by geography ($ million)
- Geographic segmentation
- Drivers, Challenges, and Opportunity/Restraints
- Market drivers
- Rising adoption of cloud-based call centers
- Necessity to improve CRM for effective revenue generation
- Increased demand for web self-service
- Market challenges
- Integration issues between front-end and back-end knowledge bases
- Lack of information security and protection
- Chatbots replacing manual work
- Impact of drivers and challenges
- Market opportunities/restraints
- Integration of chatbots for better turnaround times
- Growing popularity of live chats
- Increasing number of strategic alliances
- Market drivers
- Competitive Landscape
- Overview
- Competitive Landscape
- Landscape disruption
- Industry risks
- Competitive Analysis
- Companies profiled
- Market positioning of companies
- Alphabet Inc.
- Amazon.com Inc.
- Artificial Solutions International AB
- Avaamo Inc.
- Avaya LLC
- Conversica Inc.
- Creative Virtual Ltd.
- EdgeVerve Systems Ltd.
- Inbenta Holdings Inc.
- Jio Haptik Technologies Ltd.
- Microsoft Corp.
- Nuance Communications Inc.
- Oracle Corp.
- SAP SE
- Zendesk Inc.
- Appendix
- Scope of the report
- Market definition
- Objectives
- Notes and caveats
- Inclusions and exclusions checklist
- Currency conversion rates for US$
- Research methodology
- Data procurement
- Data validation
- Validation techniques employed for market sizing
- Data synthesis
- 360 degree market analysis
- List of abbreviations
- Scope of the report
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook