Global Shared Services Market 2025-2029

Shared Services Market 2025-2029


The shared services market is forecasted to grow by USD 492.6 bn during 2024-2029, accelerating at a CAGR of 22.7% during the forecast period. The report on the shared services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by need for business process automation, digital transformation of sscs, and high adoption of shared services among public sector organizations.

Technavio's shared services market is segmented as below:

By Deployment
  • On premises
  • Cloud
By Application
  • F and A
  • IT
  • SCM
  • HR
  • CRM
By Geographical Landscape
  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa
This study identifies the emergence of robotics process automation as one of the prime reasons driving the shared services market growth during the next few years. Also, rise in adoption of analytics in shared services and rise of integrated and multifunction shared services will lead to sizable demand in the market.

The report on the shared services market covers the following areas:
  • Shared Services Market sizing
  • Shared Services Market forecast
  • Shared Services Market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading shared services market vendors that include Accenture PLC, Atos SE, Capgemini Services SAS, CGI Inc., Cognizant Technology Solutions Corp., Deloitte Touche Tohmatsu Ltd., ExlService Holdings Inc., Gartner Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Ltd., Oracle Corp, PricewaterhouseCoopers LLP, SAP SE, ServiceNow Inc., Tata Consultancy Services Ltd., The Hackett Group Inc., and Wipro Ltd.. Also, the shared services market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary - Data Table on Market Overview
      • Table Executive Summary - Data Table on Incremental Growth
  • Technavio Analysis
    • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
    • Criticality of inputs and Factors of differentiation
    • Factors of disruption
    • Impact of drivers and challenges
  • Market Landscape
    • Market ecosystem
      • Table Data Table on - Parent Market
    • Market characteristics
    • Value chain analysis
  • Market Sizing
    • Market definition
    • Market segment analysis
    • Market size 2024
    • Market outlook: Forecast for 2024-2029
      • Table Data Table on Global - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Global Market: Year-over-year growth 2024-2029 (%)
  • Historic Market Size
    • Global Shared Services Market 2019 - 2023
      • Table Historic Market Size - Data Table on Global Shared Services Market 2019 - 2023 ($ billion)
    • Deployment segment analysis 2019 - 2023
    • Application segment analysis 2019 - 2023
    • Geography segment analysis 2019 - 2023
    • Country segment analysis 2019 - 2023
  • Qualitative Analysis
    • The AI impact on Global Shared Services Market
  • Five Forces Analysis
    • Five forces summary
    • Bargaining power of buyers
    • Bargaining power of suppliers
    • Threat of new entrants
    • Threat of substitutes
    • Threat of rivalry
    • Market condition
  • Market Segmentation by Deployment
    • Market segments
      • Table Data Table on Deployment - Market share 2024-2029 (%)
    • Comparison by Deployment
      • Table Data Table on Comparison by Deployment
    • On premises - Market size and forecast 2024-2029
      • Table Data Table on On premises - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on On premises - Year-over-year growth 2024-2029 (%)
    • Cloud - Market size and forecast 2024-2029
      • Table Data Table on Cloud - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Cloud - Year-over-year growth 2024-2029 (%)
    • Market opportunity by Deployment
      • Table Data Table on Market opportunity by Deployment ($ billion)
  • Market Segmentation by Application
    • Market segments
      • Table Data Table on Application - Market share 2024-2029 (%)
    • Comparison by Application
      • Table Data Table on Comparison by Application
    • F and A - Market size and forecast 2024-2029
      • Table Data Table on F and A - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on F and A - Year-over-year growth 2024-2029 (%)
    • IT - Market size and forecast 2024-2029
      • Table Data Table on IT - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on IT - Year-over-year growth 2024-2029 (%)
    • SCM - Market size and forecast 2024-2029
      • Table Data Table on SCM - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on SCM - Year-over-year growth 2024-2029 (%)
    • HR - Market size and forecast 2024-2029
      • Table Data Table on HR - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on HR - Year-over-year growth 2024-2029 (%)
    • CRM - Market size and forecast 2024-2029
      • Table Data Table on CRM - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on CRM - Year-over-year growth 2024-2029 (%)
    • Market opportunity by Application
      • Table Data Table on Market opportunity by Application ($ billion)
  • Customer Landscape
    • Customer landscape overview
  • Geographic Landscape
    • Geographic segmentation
      • Table Data Table on Market share by geography 2024-2029 (%)
    • Geographic comparison
      • Table Data Table on Geographic comparison
    • North America - Market size and forecast 2024-2029
      • Table Data Table on North America - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on North America - Year-over-year growth 2024-2029 (%)
    • Europe - Market size and forecast 2024-2029
      • Table Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Europe - Year-over-year growth 2024-2029 (%)
    • APAC - Market size and forecast 2024-2029
      • Table Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on APAC - Year-over-year growth 2024-2029 (%)
    • South America - Market size and forecast 2024-2029
      • Table Data Table on South America - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on South America - Year-over-year growth 2024-2029 (%)
    • Middle East and Africa - Market size and forecast 2024-2029
      • Table Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
    • US - Market size and forecast 2024-2029
      • Table Data Table on US - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on US - Year-over-year growth 2024-2029 (%)
    • China - Market size and forecast 2024-2029
      • Table Data Table on China - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on China - Year-over-year growth 2024-2029 (%)
    • India - Market size and forecast 2024-2029
      • Table Data Table on India - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on India - Year-over-year growth 2024-2029 (%)
    • Germany - Market size and forecast 2024-2029
      • Table Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Germany - Year-over-year growth 2024-2029 (%)
    • Canada - Market size and forecast 2024-2029
      • Table Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Canada - Year-over-year growth 2024-2029 (%)
    • UK - Market size and forecast 2024-2029
      • Table Data Table on UK - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on UK - Year-over-year growth 2024-2029 (%)
    • France - Market size and forecast 2024-2029
      • Table Data Table on France - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on France - Year-over-year growth 2024-2029 (%)
    • Brazil - Market size and forecast 2024-2029
      • Table Data Table on Brazil - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Brazil - Year-over-year growth 2024-2029 (%)
    • Japan - Market size and forecast 2024-2029
      • Table Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on Japan - Year-over-year growth 2024-2029 (%)
    • UAE - Market size and forecast 2024-2029
      • Table Data Table on UAE - Market size and forecast 2024-2029 ($ billion)
      • Table Data Table on UAE - Year-over-year growth 2024-2029 (%)
    • Market opportunity by geography
      • Table Data Tables on Market opportunity by geography ($ billion)
  • Drivers, Challenges, and Opportunity/Restraints
    • Market drivers
      • Need for business process automation
      • Digital transformation of SSCs
      • High adoption of shared services among public sector organizations
    • Market challenges
      • Effective design and implementation of SSCs
      • Concerns over SLAs
      • IT security risks in shared services
    • Impact of drivers and challenges
    • Market opportunities/restraints
      • Emergence of robotics process automation
      • Rise in adoption of analytics in shared services
      • Rise of integrated and multifunction shared services
  • Competitive Landscape
    • Overview
    • Competitive Landscape
    • Landscape disruption
    • Industry risks
  • Competitive Analysis
    • Companies profiled
    • Company ranking index
    • Market positioning of companies
    • Accenture PLC
    • Atos SE
    • Capgemini Services SAS
    • CGI Inc.
    • Cognizant Technology Solutions Corp.
    • Deloitte Touche Tohmatsu Ltd.
    • ExlService Holdings Inc.
    • Gartner Inc.
    • Genpact Ltd.
    • HCL Technologies Ltd.
    • Infosys Ltd.
    • International Business Machines Corp.
    • KPMG International Ltd.
    • Oracle Corp
    • PricewaterhouseCoopers LLP
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
    • Currency conversion rates for US$
    • Research methodology
    • Data procurement
    • Data validation
    • Validation techniques employed for market sizing
    • Data synthesis
    • 360 degree market analysis
    • List of abbreviations

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