Global Shared Services Market 2024-2028

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $2,500	185 Pages	TechNavio	January, 2024	INF18512771

Best Price Guarantee
Price	from $2,500
Length	185 Pages
Publisher	TechNavio
Published Date	January, 2024
SKU	INF18512771

Global Shared Services Market 2024-2028

The shared services market is forecasted to grow by USD 284.68 bn during 2023-2028, accelerating at a CAGR of 17.09% during the forecast period. The report on the shared services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the need for business process automation, digital transformation of SSCs, and high adoption of shared services among public sector organizations.

Technavio's shared services market is segmented as below:

By Deployment

On premises
Cloud

By Application

F and A
IT
SCM
HR
CRM

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the emergence of robotics process automation as one of the prime reasons driving the shared services market growth during the next few years. Also, the rise in the adoption of analytics in shared services and rise of integrated and multifunction shared services will lead to sizable demand in the market.

The report on the shared services market covers the following areas:

Shared services market sizing
Shared services market forecast
Shared services market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading shared services market vendors that include Accenture Plc, Atos SE, Capgemini Service SAS, CGI Inc., Cognizant Technology Solutions Corp., Deloitte Touche Tohmatsu Ltd., ExlService Holdings Inc., Gartner Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Ltd., Oracle Corp., PricewaterhouseCoopers LLP, SAP SE, ServiceNow Inc., Tata Consultancy Services Ltd., The Hackett Group Inc., and Wipro Ltd.. Also, the shared services market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

1 Executive Summary: 1.1 Market overview; Exhibit 01: Executive Summary - Chart on Market Overview; Exhibit 02: Executive Summary - Data Table on Market Overview; Exhibit 03: Executive Summary - Chart on Global Market Characteristics; Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape; Exhibit 05: Executive Summary - Chart on Market Segmentation by Deployment; Exhibit 06: Executive Summary - Chart on Market Segmentation by Application; Exhibit 07: Executive Summary - Chart on Incremental Growth; Exhibit 08: Executive Summary - Data Table on Incremental Growth; Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
2 Market Landscape: 2.1 Market ecosystem; Exhibit 10: Parent market; Exhibit 11: Market Characteristics
3 Market Sizing: 3.1 Market definition; Exhibit 12: Offerings of vendors included in the market definition; 3.2 Market segment analysis; Exhibit 13: Market segments; 3.3 Market size 2023; 3.4 Market outlook: Forecast for 2023-2028; Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion); Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion); Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%); Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size: 4.1 Global shared services market 2018 - 2022; Exhibit 18: Historic Market Size - Data Table on global shared services market 2018 - 2022 ($ billion); 4.2 Deployment Segment Analysis 2018 - 2022; Exhibit 19: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion); 4.3 Application Segment Analysis 2018 - 2022; Exhibit 20: Historic Market Size - Application Segment 2018 - 2022 ($ billion); 4.4 Geography Segment Analysis 2018 - 2022; Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion); 4.5 Country Segment Analysis 2018 - 2022; Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis: 5.1 Five forces summary; Exhibit 23: Five forces analysis - Comparison between 2023 and 2028; 5.2 Bargaining power of buyers; Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028; 5.3 Bargaining power of suppliers; Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028; 5.4 Threat of new entrants; Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028; 5.5 Threat of substitutes; Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028; 5.6 Threat of rivalry; Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028; 5.7 Market condition; Exhibit 29: Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Deployment: 6.1 Market segments; Exhibit 30: Chart on Deployment - Market share 2023-2028 (%); Exhibit 31: Data Table on Deployment - Market share 2023-2028 (%); 6.2 Comparison by Deployment; Exhibit 32: Chart on Comparison by Deployment; Exhibit 33: Data Table on Comparison by Deployment; 6.3 On premises - Market size and forecast 2023-2028; Exhibit 34: Chart on On premises - Market size and forecast 2023-2028 ($ billion); Exhibit 35: Data Table on On premises - Market size and forecast 2023-2028 ($ billion); Exhibit 36: Chart on On premises - Year-over-year growth 2023-2028 (%); Exhibit 37: Data Table on On premises - Year-over-year growth 2023-2028 (%); 6.4 Cloud - Market size and forecast 2023-2028; Exhibit 38: Chart on Cloud - Market size and forecast 2023-2028 ($ billion); Exhibit 39: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion); Exhibit 40: Chart on Cloud - Year-over-year growth 2023-2028 (%); Exhibit 41: Data Table on Cloud - Year-over-year growth 2023-2028 (%); 6.5 Market opportunity by Deployment; Exhibit 42: Market opportunity by Deployment ($ billion); Exhibit 43: Data Table on Market opportunity by Deployment ($ billion)
7 Market Segmentation by Application: 7.1 Market segments; Exhibit 44: Chart on Application - Market share 2023-2028 (%); Exhibit 45: Data Table on Application - Market share 2023-2028 (%); 7.2 Comparison by Application; Exhibit 46: Chart on Comparison by Application; Exhibit 47: Data Table on Comparison by Application; 7.3 F and A - Market size and forecast 2023-2028; Exhibit 48: Chart on F and A - Market size and forecast 2023-2028 ($ billion); Exhibit 49: Data Table on F and A - Market size and forecast 2023-2028 ($ billion); Exhibit 50: Chart on F and A - Year-over-year growth 2023-2028 (%); Exhibit 51: Data Table on F and A - Year-over-year growth 2023-2028 (%); 7.4 IT - Market size and forecast 2023-2028; Exhibit 52: Chart on IT - Market size and forecast 2023-2028 ($ billion); Exhibit 53: Data Table on IT - Market size and forecast 2023-2028 ($ billion); Exhibit 54: Chart on IT - Year-over-year growth 2023-2028 (%); Exhibit 55: Data Table on IT - Year-over-year growth 2023-2028 (%); 7.5 SCM - Market size and forecast 2023-2028; Exhibit 56: Chart on SCM - Market size and forecast 2023-2028 ($ billion); Exhibit 57: Data Table on SCM - Market size and forecast 2023-2028 ($ billion); Exhibit 58: Chart on SCM - Year-over-year growth 2023-2028 (%); Exhibit 59: Data Table on SCM - Year-over-year growth 2023-2028 (%); 7.6 HR - Market size and forecast 2023-2028; Exhibit 60: Chart on HR - Market size and forecast 2023-2028 ($ billion); Exhibit 61: Data Table on HR - Market size and forecast 2023-2028 ($ billion); Exhibit 62: Chart on HR - Year-over-year growth 2023-2028 (%); Exhibit 63: Data Table on HR - Year-over-year growth 2023-2028 (%); 7.7 CRM - Market size and forecast 2023-2028; Exhibit 64: Chart on CRM - Market size and forecast 2023-2028 ($ billion); Exhibit 65: Data Table on CRM - Market size and forecast 2023-2028 ($ billion); Exhibit 66: Chart on CRM - Year-over-year growth 2023-2028 (%); Exhibit 67: Data Table on CRM - Year-over-year growth 2023-2028 (%); 7.8 Market opportunity by Application; Exhibit 68: Market opportunity by Application ($ billion); Exhibit 69: Data Table on Market opportunity by Application ($ billion)
8 Customer Landscape: 8.1 Customer landscape overview; Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape: 9.1 Geographic segmentation; Exhibit 71: Chart on Market share By Geographical Landscape 2023-2028 (%); Exhibit 72: Data Table on Market share By Geographical Landscape 2023-2028 (%); 9.2 Geographic comparison; Exhibit 73: Chart on Geographic comparison; Exhibit 74: Data Table on Geographic comparison; 9.3 North America - Market size and forecast 2023-2028; Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ billion); Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ billion); Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%); Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%); 9.4 Europe - Market size and forecast 2023-2028; Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ billion); Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion); Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%); Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%); 9.5 APAC - Market size and forecast 2023-2028; Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ billion); Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion); Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%); Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%); 9.6 South America - Market size and forecast 2023-2028; Exhibit 87: Chart on South America - Market size and forecast 2023-2028 ($ billion); Exhibit 88: Data Table on South America - Market size and forecast 2023-2028 ($ billion); Exhibit 89: Chart on South America - Year-over-year growth 2023-2028 (%); Exhibit 90: Data Table on South America - Year-over-year growth 2023-2028 (%); 9.7 Middle East and Africa - Market size and forecast 2023-2028; Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion); Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion); Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%); Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%); 9.8 US - Market size and forecast 2023-2028; Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ billion); Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ billion); Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%); Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%); 9.9 China - Market size and forecast 2023-2028; Exhibit 99: Chart on China - Market size and forecast 2023-2028 ($ billion); Exhibit 100: Data Table on China - Market size and forecast 2023-2028 ($ billion); Exhibit 101: Chart on China - Year-over-year growth 2023-2028 (%); Exhibit 102: Data Table on China - Year-over-year growth 2023-2028 (%); 9.10 India - Market size and forecast 2023-2028; Exhibit 103: Chart on India - Market size and forecast 2023-2028 ($ billion); Exhibit 104: Data Table on India - Market size and forecast 2023-2028 ($ billion); Exhibit 105: Chart on India - Year-over-year growth 2023-2028 (%); Exhibit 106: Data Table on India - Year-over-year growth 2023-2028 (%); 9.11 Germany - Market size and forecast 2023-2028; Exhibit 107: Chart on Germany - Market size and forecast 2023-2028 ($ billion); Exhibit 108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion); Exhibit 109: Chart on Germany - Year-over-year growth 2023-2028 (%); Exhibit 110: Data Table on Germany - Year-over-year growth 2023-2028 (%); 9.12 Canada - Market size and forecast 2023-2028; Exhibit 111: Chart on Canada - Market size and forecast 2023-2028 ($ billion); Exhibit 112: Data Table on Canada - Market size and forecast 2023-2028 ($ billion); Exhibit 113: Chart on Canada - Year-over-year growth 2023-2028 (%); Exhibit 114: Data Table on Canada - Year-over-year growth 2023-2028 (%); 9.13 Market opportunity By Geographical Landscape; Exhibit 115: Market opportunity By Geographical Landscape ($ billion); Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
10 Drivers, Challenges, and Trends: 10.1 Market drivers; 10.2 Market challenges; 10.3 Impact of drivers and challenges; Exhibit 117: Impact of drivers and challenges in 2023 and 2028; 10.4 Market trends
11 Vendor Landscape: 11.1 Overview; 11.2 Vendor landscape; Exhibit 118: Overview on Criticality of inputs and Factors of differentiation; 11.3 Landscape disruption; Exhibit 119: Overview on factors of disruption; 11.4 Industry risks; Exhibit 120: Impact of key risks on business
12 Vendor Analysis: 12.1 Vendors covered; Exhibit 121: Vendors covered; 12.2 Market positioning of vendors; Exhibit 122: Matrix on vendor position and classification; 12.3 Accenture Plc; Exhibit 123: Accenture Plc - Overview; Exhibit 124: Accenture Plc - Business segments; Exhibit 125: Accenture Plc - Key news; Exhibit 126: Accenture Plc - Key offerings; Exhibit 127: Accenture Plc - Segment focus; 12.4 Atos SE; Exhibit 128: Atos SE - Overview; Exhibit 129: Atos SE - Business segments; Exhibit 130: Atos SE - Key news; Exhibit 131: Atos SE - Key offerings; Exhibit 132: Atos SE - Segment focus; 12.5 Capgemini Service SAS; Exhibit 133: Capgemini Service SAS - Overview; Exhibit 134: Capgemini Service SAS - Business segments; Exhibit 135: Capgemini Service SAS - Key news; Exhibit 136: Capgemini Service SAS - Key offerings; Exhibit 137: Capgemini Service SAS - Segment focus; 12.6 CGI Inc.; Exhibit 138: CGI Inc. - Overview; Exhibit 139: CGI Inc. - Business segments; Exhibit 140: CGI Inc. - Key news; Exhibit 141: CGI Inc. - Key offerings; Exhibit 142: CGI Inc. - Segment focus; 12.7 Cognizant Technology Solutions Corp.; Exhibit 143: Cognizant Technology Solutions Corp. - Overview; Exhibit 144: Cognizant Technology Solutions Corp. - Business segments; Exhibit 145: Cognizant Technology Solutions Corp. - Key news; Exhibit 146: Cognizant Technology Solutions Corp. - Key offerings; Exhibit 147: Cognizant Technology Solutions Corp. - Segment focus; 12.8 Deloitte Touche Tohmatsu Ltd.; Exhibit 148: Deloitte Touche Tohmatsu Ltd. - Overview; Exhibit 149: Deloitte Touche Tohmatsu Ltd. - Business segments; Exhibit 150: Deloitte Touche Tohmatsu Ltd. - Key offerings; Exhibit 151: Deloitte Touche Tohmatsu Ltd. - Segment focus; 12.9 ExlService Holdings Inc.; Exhibit 152: ExlService Holdings Inc. - Overview; Exhibit 153: ExlService Holdings Inc. - Business segments; Exhibit 154: ExlService Holdings Inc. - Key news; Exhibit 155: ExlService Holdings Inc. - Key offerings; Exhibit 156: ExlService Holdings Inc. - Segment focus; 12.10 Gartner Inc.; Exhibit 157: Gartner Inc. - Overview; Exhibit 158: Gartner Inc. - Business segments; Exhibit 159: Gartner Inc. - Key offerings; Exhibit 160: Gartner Inc. - Segment focus; 12.11 Genpact Ltd.; Exhibit 161: Genpact Ltd. - Overview; Exhibit 162: Genpact Ltd. - Business segments; Exhibit 163: Genpact Ltd. - Key news; Exhibit 164: Genpact Ltd. - Key offerings; Exhibit 165: Genpact Ltd. - Segment focus; 12.12 HCL Technologies Ltd.; Exhibit 166: HCL Technologies Ltd. - Overview; Exhibit 167: HCL Technologies Ltd. - Business segments; Exhibit 168: HCL Technologies Ltd. - Key news; Exhibit 169: HCL Technologies Ltd. - Key offerings; Exhibit 170: HCL Technologies Ltd. - Segment focus; 12.13 Infosys Ltd.; Exhibit 171: Infosys Ltd. - Overview; Exhibit 172: Infosys Ltd. - Business segments; Exhibit 173: Infosys Ltd. - Key news; Exhibit 174: Infosys Ltd. - Key offerings; Exhibit 175: Infosys Ltd. - Segment focus; 12.14 International Business Machines Corp.; Exhibit 176: International Business Machines Corp. - Overview; Exhibit 177: International Business Machines Corp. - Business segments; Exhibit 178: International Business Machines Corp. - Key news; Exhibit 179: International Business Machines Corp. - Key offerings; Exhibit 180: International Business Machines Corp. - Segment focus; 12.15 KPMG International Ltd.; Exhibit 181: KPMG International Ltd. - Overview; Exhibit 182: KPMG International Ltd. - Business segments; Exhibit 183: KPMG International Ltd. - Key news; Exhibit 184: KPMG International Ltd. - Key offerings; Exhibit 185: KPMG International Ltd. - Segment focus; 12.16 Oracle Corp.; Exhibit 186: Oracle Corp. - Overview; Exhibit 187: Oracle Corp. - Business segments; Exhibit 188: Oracle Corp. - Key news; Exhibit 189: Oracle Corp. - Key offerings; Exhibit 190: Oracle Corp. - Segment focus; 12.17 PricewaterhouseCoopers LLP; Exhibit 191: PricewaterhouseCoopers LLP - Overview; Exhibit 192: PricewaterhouseCoopers LLP - Product / Service; Exhibit 193: PricewaterhouseCoopers LLP - Key offerings
13 Appendix: 13.1 Scope of the report; 13.2 Inclusions and exclusions checklist; Exhibit 194: Inclusions checklist; Exhibit 195: Exclusions checklist; 13.3 Currency conversion rates for US$; Exhibit 196: Currency conversion rates for US$; 13.4 Research methodology; Exhibit 197: Research methodology; Exhibit 198: Validation techniques employed for market sizing; Exhibit 199: Information sources; 13.5 List of abbreviations; Exhibit 200: List of abbreviation
Exhibits:: Exhibits1: Executive Summary - Chart on Market Overview; Exhibits2: Executive Summary - Data Table on Market Overview; Exhibits3: Executive Summary - Chart on Global Market Characteristics; Exhibits4: Executive Summary - Chart on Market By Geographical Landscape; Exhibits5: Executive Summary - Chart on Market Segmentation by Deployment; Exhibits6: Executive Summary - Chart on Market Segmentation by Application; Exhibits7: Executive Summary - Chart on Incremental Growth; Exhibits8: Executive Summary - Data Table on Incremental Growth; Exhibits9: Executive Summary - Chart on Vendor Market Positioning; Exhibits10: Parent market; Exhibits11: Market Characteristics; Exhibits12: Offerings of vendors included in the market definition; Exhibits13: Market segments; Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ billion); Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ billion); Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%); Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%); Exhibits18: Historic Market Size - Data Table on global shared services market 2018 - 2022 ($ billion); Exhibits19: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion); Exhibits20: Historic Market Size - Application Segment 2018 - 2022 ($ billion); Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion); Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ billion); Exhibits23: Five forces analysis - Comparison between 2023 and 2028; Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028; Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028; Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028; Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028; Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028; Exhibits29: Chart on Market condition - Five forces 2023 and 2028; Exhibits30: Chart on Deployment - Market share 2023-2028 (%); Exhibits31: Data Table on Deployment - Market share 2023-2028 (%); Exhibits32: Chart on Comparison by Deployment; Exhibits33: Data Table on Comparison by Deployment; Exhibits34: Chart on On premises - Market size and forecast 2023-2028 ($ billion); Exhibits35: Data Table on On premises - Market size and forecast 2023-2028 ($ billion); Exhibits36: Chart on On premises - Year-over-year growth 2023-2028 (%); Exhibits37: Data Table on On premises - Year-over-year growth 2023-2028 (%); Exhibits38: Chart on Cloud - Market size and forecast 2023-2028 ($ billion); Exhibits39: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion); Exhibits40: Chart on Cloud - Year-over-year growth 2023-2028 (%); Exhibits41: Data Table on Cloud - Year-over-year growth 2023-2028 (%); Exhibits42: Market opportunity by Deployment ($ billion); Exhibits43: Data Table on Market opportunity by Deployment ($ billion); Exhibits44: Chart on Application - Market share 2023-2028 (%); Exhibits45: Data Table on Application - Market share 2023-2028 (%); Exhibits46: Chart on Comparison by Application; Exhibits47: Data Table on Comparison by Application; Exhibits48: Chart on F and A - Market size and forecast 2023-2028 ($ billion); Exhibits49: Data Table on F and A - Market size and forecast 2023-2028 ($ billion); Exhibits50: Chart on F and A - Year-over-year growth 2023-2028 (%); Exhibits51: Data Table on F and A - Year-over-year growth 2023-2028 (%); Exhibits52: Chart on IT - Market size and forecast 2023-2028 ($ billion); Exhibits53: Data Table on IT - Market size and forecast 2023-2028 ($ billion); Exhibits54: Chart on IT - Year-over-year growth 2023-2028 (%); Exhibits55: Data Table on IT - Year-over-year growth 2023-2028 (%); Exhibits56: Chart on SCM - Market size and forecast 2023-2028 ($ billion); Exhibits57: Data Table on SCM - Market size and forecast 2023-2028 ($ billion); Exhibits58: Chart on SCM - Year-over-year growth 2023-2028 (%); Exhibits59: Data Table on SCM - Year-over-year growth 2023-2028 (%); Exhibits60: Chart on HR - Market size and forecast 2023-2028 ($ billion); Exhibits61: Data Table on HR - Market size and forecast 2023-2028 ($ billion); Exhibits62: Chart on HR - Year-over-year growth 2023-2028 (%); Exhibits63: Data Table on HR - Year-over-year growth 2023-2028 (%); Exhibits64: Chart on CRM - Market size and forecast 2023-2028 ($ billion); Exhibits65: Data Table on CRM - Market size and forecast 2023-2028 ($ billion); Exhibits66: Chart on CRM - Year-over-year growth 2023-2028 (%); Exhibits67: Data Table on CRM - Year-over-year growth 2023-2028 (%); Exhibits68: Market opportunity by Application ($ billion); Exhibits69: Data Table on Market opportunity by Application ($ billion); Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria; Exhibits71: Chart on Market share By Geographical Landscape 2023-2028 (%); Exhibits72: Data Table on Market share By Geographical Landscape 2023-2028 (%); Exhibits73: Chart on Geographic comparison; Exhibits74: Data Table on Geographic comparison; Exhibits75: Chart on North America - Market size and forecast 2023-2028 ($ billion); Exhibits76: Data Table on North America - Market size and forecast 2023-2028 ($ billion); Exhibits77: Chart on North America - Year-over-year growth 2023-2028 (%); Exhibits78: Data Table on North America - Year-over-year growth 2023-2028 (%); Exhibits79: Chart on Europe - Market size and forecast 2023-2028 ($ billion); Exhibits80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion); Exhibits81: Chart on Europe - Year-over-year growth 2023-2028 (%); Exhibits82: Data Table on Europe - Year-over-year growth 2023-2028 (%); Exhibits83: Chart on APAC - Market size and forecast 2023-2028 ($ billion); Exhibits84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion); Exhibits85: Chart on APAC - Year-over-year growth 2023-2028 (%); Exhibits86: Data Table on APAC - Year-over-year growth 2023-2028 (%); Exhibits87: Chart on South America - Market size and forecast 2023-2028 ($ billion); Exhibits88: Data Table on South America - Market size and forecast 2023-2028 ($ billion); Exhibits89: Chart on South America - Year-over-year growth 2023-2028 (%); Exhibits90: Data Table on South America - Year-over-year growth 2023-2028 (%); Exhibits91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion); Exhibits92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion); Exhibits93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%); Exhibits94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%); Exhibits95: Chart on US - Market size and forecast 2023-2028 ($ billion); Exhibits96: Data Table on US - Market size and forecast 2023-2028 ($ billion); Exhibits97: Chart on US - Year-over-year growth 2023-2028 (%); Exhibits98: Data Table on US - Year-over-year growth 2023-2028 (%); Exhibits99: Chart on China - Market size and forecast 2023-2028 ($ billion); Exhibits100: Data Table on China - Market size and forecast 2023-2028 ($ billion); Exhibits101: Chart on China - Year-over-year growth 2023-2028 (%); Exhibits102: Data Table on China - Year-over-year growth 2023-2028 (%); Exhibits103: Chart on India - Market size and forecast 2023-2028 ($ billion); Exhibits104: Data Table on India - Market size and forecast 2023-2028 ($ billion); Exhibits105: Chart on India - Year-over-year growth 2023-2028 (%); Exhibits106: Data Table on India - Year-over-year growth 2023-2028 (%); Exhibits107: Chart on Germany - Market size and forecast 2023-2028 ($ billion); Exhibits108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion); Exhibits109: Chart on Germany - Year-over-year growth 2023-2028 (%); Exhibits110: Data Table on Germany - Year-over-year growth 2023-2028 (%); Exhibits111: Chart on Canada - Market size and forecast 2023-2028 ($ billion); Exhibits112: Data Table on Canada - Market size and forecast 2023-2028 ($ billion); Exhibits113: Chart on Canada - Year-over-year growth 2023-2028 (%); Exhibits114: Data Table on Canada - Year-over-year growth 2023-2028 (%); Exhibits115: Market opportunity By Geographical Landscape ($ billion); Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ billion); Exhibits117: Impact of drivers and challenges in 2023 and 2028; Exhibits118: Overview on Criticality of inputs and Factors of differentiation; Exhibits119: Overview on factors of disruption; Exhibits120: Impact of key risks on business; Exhibits121: Vendors covered; Exhibits122: Matrix on vendor position and classification; Exhibits123: Accenture Plc - Overview; Exhibits124: Accenture Plc - Business segments; Exhibits125: Accenture Plc - Key news; Exhibits126: Accenture Plc - Key offerings; Exhibits127: Accenture Plc - Segment focus; Exhibits128: Atos SE - Overview; Exhibits129: Atos SE - Business segments; Exhibits130: Atos SE - Key news; Exhibits131: Atos SE - Key offerings; Exhibits132: Atos SE - Segment focus; Exhibits133: Capgemini Service SAS - Overview; Exhibits134: Capgemini Service SAS - Business segments; Exhibits135: Capgemini Service SAS - Key news; Exhibits136: Capgemini Service SAS - Key offerings; Exhibits137: Capgemini Service SAS - Segment focus; Exhibits138: CGI Inc. - Overview; Exhibits139: CGI Inc. - Business segments; Exhibits140: CGI Inc. - Key news; Exhibits141: CGI Inc. - Key offerings; Exhibits142: CGI Inc. - Segment focus; Exhibits143: Cognizant Technology Solutions Corp. - Overview; Exhibits144: Cognizant Technology Solutions Corp. - Business segments; Exhibits145: Cognizant Technology Solutions Corp. - Key news; Exhibits146: Cognizant Technology Solutions Corp. - Key offerings; Exhibits147: Cognizant Technology Solutions Corp. - Segment focus; Exhibits148: Deloitte Touche Tohmatsu Ltd. - Overview; Exhibits149: Deloitte Touche Tohmatsu Ltd. - Business segments; Exhibits150: Deloitte Touche Tohmatsu Ltd. - Key offerings; Exhibits151: Deloitte Touche Tohmatsu Ltd. - Segment focus; Exhibits152: ExlService Holdings Inc. - Overview; Exhibits153: ExlService Holdings Inc. - Business segments; Exhibits154: ExlService Holdings Inc. - Key news; Exhibits155: ExlService Holdings Inc. - Key offerings; Exhibits156: ExlService Holdings Inc. - Segment focus; Exhibits157: Gartner Inc. - Overview; Exhibits158: Gartner Inc. - Business segments; Exhibits159: Gartner Inc. - Key offerings; Exhibits160: Gartner Inc. - Segment focus; Exhibits161: Genpact Ltd. - Overview; Exhibits162: Genpact Ltd. - Business segments; Exhibits163: Genpact Ltd. - Key news; Exhibits164: Genpact Ltd. - Key offerings; Exhibits165: Genpact Ltd. - Segment focus; Exhibits166: HCL Technologies Ltd. - Overview; Exhibits167: HCL Technologies Ltd. - Business segments; Exhibits168: HCL Technologies Ltd. - Key news; Exhibits169: HCL Technologies Ltd. - Key offerings; Exhibits170: HCL Technologies Ltd. - Segment focus; Exhibits171: Infosys Ltd. - Overview; Exhibits172: Infosys Ltd. - Business segments; Exhibits173: Infosys Ltd. - Key news; Exhibits174: Infosys Ltd. - Key offerings; Exhibits175: Infosys Ltd. - Segment focus; Exhibits176: International Business Machines Corp. - Overview; Exhibits177: International Business Machines Corp. - Business segments; Exhibits178: International Business Machines Corp. - Key news; Exhibits179: International Business Machines Corp. - Key offerings; Exhibits180: International Business Machines Corp. - Segment focus; Exhibits181: KPMG International Ltd. - Overview; Exhibits182: KPMG International Ltd. - Business segments; Exhibits183: KPMG International Ltd. - Key news; Exhibits184: KPMG International Ltd. - Key offerings; Exhibits185: KPMG International Ltd. - Segment focus; Exhibits186: Oracle Corp. - Overview; Exhibits187: Oracle Corp. - Business segments; Exhibits188: Oracle Corp. - Key news; Exhibits189: Oracle Corp. - Key offerings; Exhibits190: Oracle Corp. - Segment focus; Exhibits191: PricewaterhouseCoopers LLP - Overview; Exhibits192: PricewaterhouseCoopers LLP - Product / Service; Exhibits193: PricewaterhouseCoopers LLP - Key offerings; Exhibits194: Inclusions checklist; Exhibits195: Exclusions checklist; Exhibits196: Currency conversion rates for US$; Exhibits197: Research methodology; Exhibits198: Validation techniques employed for market sizing; Exhibits199: Information sources; Exhibits200: List of abbreviations