Global IT Services Market 2024-2028

Global IT Services Market 2024-2028


The IT services market is forecasted to grow by USD 685.91 bn during 2023-2028, accelerating at a CAGR of 8.74% during the forecast period. The report on the IT services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by emergence of AI in information management, growing banking, financial services and insurance (BFSI) sector and go-green initiatives, and growing demand for IoT and big data operations.

Technavio's IT services market is segmented as below:

By End-user
  • Technology and telecommunication
  • BFSI
  • Travel and hospitality
  • Healthcare
  • Media and others
By Service
  • IT consulting and other services
  • Internet services and infrastructure
  • Data processing and outsources services
By Geographical Landscape
  • APAC
  • North America
  • Europe
  • South America
  • Middle East and Africa
This study identifies the emergence of cloud-based platforms as one of the prime reasons driving the IT services market growth during the next few years. Also, surge in demand for managed services in IT sectors and integration of big data in information provider offerings will lead to sizable demand in the market.

The report on the IT services market covers the following areas:
  • IT services market sizing
  • IT services market forecast
  • IT services market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT services market vendors that include Accenture Plc, Amazon.com Inc., Avaya LLC, Broadcom Inc., Cisco Systems Inc., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., Fortinet Inc., Fujitsu Ltd., Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., International Business Machines Corp., Infosys Ltd., Juniper Networks Inc., Larsen and Toubro Ltd., Microsoft Corp., Nokia Corp., Oracle Corp., and Tata Consultancy Services Ltd.. Also, the IT services market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary – Chart on Market Overview
      • Table Executive Summary – Data Table on Market Overview
      • Table Executive Summary – Chart on Global Market Characteristics
      • Table Executive Summary – Chart on Market by Geography
      • Table Executive Summary – Chart on Market Segmentation by End-user
      • Table Executive Summary – Chart on Market Segmentation by Service
      • Table Executive Summary – Chart on Incremental Growth
      • Table Executive Summary – Data Table on Incremental Growth
      • Table Executive Summary – Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2023
    • Market outlook: Forecast for 2023-2028
      • Table Chart on Global - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Global - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Global Market: Year-over-year growth 2023-2028 (%)
      • Table Data Table on Global Market: Year-over-year growth 2023-2028 (%)
  • Historic Market Size
    • Global IT services market 2018 - 2022
      • Table Historic Market Size – Data table on global it services market 2018 - 2022 ($ billion)
    • End-user Segment Analysis 2018 - 2022
      • Table Historic Market Size – End-user Segment 2018 - 2022 ($ billion)
    • Service Segment Analysis 2018 - 2022
      • Table Historic Market Size – Service Segment 2018 - 2022 ($ billion)
    • Geography Segment Analysis 2018 - 2022
      • Table Historic Market Size – Geography Segment 2018 - 2022 ($ billion)
    • Country Segment Analysis 2018 - 2022
      • Table Historic Market Size – Country Segment 2018 - 2022 ($ billion)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between 2023 and 2028
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers – Impact of key factors 2023 and 2028
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers – Impact of key factors in 2023 and 2028
    • Threat of new entrants
      • Table Threat of new entrants – Impact of key factors in 2023 and 2028
    • Threat of substitutes
      • Table Threat of substitutes – Impact of key factors in 2023 and 2028
    • Threat of rivalry
      • Table Threat of rivalry – Impact of key factors in 2023 and 2028
    • Market condition
      • Table Chart on Market condition - Five forces 2023 and 2028
  • Market Segmentation by End-user
    • Market segments
      • Table Chart on End-user - Market share 2023-2028 (%)
      • Table Data Table on End-user - Market share 2023-2028 (%)
    • Comparison by End-user
      • Table Chart on Comparison by End-user
      • Table Data Table on Comparison by End-user
    • Technology and telecommunication - Market size and forecast 2023-2028
      • Table Chart on Technology and telecommunication - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Technology and telecommunication - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Technology and telecommunication - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Technology and telecommunication - Year-over-year growth 2023-2028 (%)
    • BFSI - Market size and forecast 2023-2028
      • Table Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on BFSI - Year-over-year growth 2023-2028 (%)
      • Table Data Table on BFSI - Year-over-year growth 2023-2028 (%)
    • Travel and hospitality - Market size and forecast 2023- 2028
      • Table Chart on Travel and hospitality - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Travel and hospitality - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Travel and hospitality - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Travel and hospitality - Year-over-year growth 2023-2028 (%)
    • Healthcare - Market size and forecast 2023-2028
      • Table Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Healthcare - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
    • Media and others - Market size and forecast 2023-2028
      • Table Chart on Media and others - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Media and others - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Media and others - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Media and others - Year-over-year growth 2023-2028 (%)
    • Market opportunity by End-user
      • Table Market opportunity by End-user ($ billion)
      • Table Data Table on Market opportunity by End-user ($ billion)
  • Market Segmentation by Service
    • Market segments
      • Table Chart on Service - Market share 2023-2028 (%)
      • Table Data Table on Service - Market share 2023-2028 (%)
    • Comparison by Service
      • Table Chart on Comparison by Service
      • Table Data Table on Comparison by Service
    • IT consulting and other services - Market size and forecast 2023-2028
      • Table Chart on IT consulting and other services - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on IT consulting and other services - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on IT consulting and other services - Year-over-year growth 2023-2028 (%)
      • Table Data Table on IT consulting and other services - Year-over-year growth 2023-2028 (%)
    • Internet services and infrastructure - Market size and forecast 2023-2028
      • Table Chart on Internet services and infrastructure - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Internet services and infrastructure - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Internet services and infrastructure - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Internet services and infrastructure - Year-over-year growth 2023-2028 (%)
    • Data processing and outsources services - Market size and forecast 2023-2028
      • Table Chart on Data processing and outsources services - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Data processing and outsources services - Market size and forecast 2023- 2028 ($ billion)
      • Table Chart on Data processing and outsources services - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Data processing and outsources services - Year-over-year growth 2023- 2028 (%)
    • Market opportunity by Service
      • Table Market opportunity by Service ($ billion)
      • Table Data Table on Market opportunity by Service ($ billion)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Geographic Landscape
    • Geographic segmentation
      • Table Chart on Market share by geography 2023-2028 (%)
      • Table Data Table on Market share by geography 2023-2028 (%)
    • Geographic comparison
      • Table Chart on Geographic comparison
      • Table Data Table on Geographic comparison
    • APAC - Market size and forecast 2023-2028
      • Table Chart on APAC - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on APAC - Year-over-year growth 2023-2028 (%)
      • Table Data Table on APAC - Year-over-year growth 2023-2028 (%)
    • North America - Market size and forecast 2023-2028
      • Table Chart on North America - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on North America - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on North America - Year-over-year growth 2023-2028 (%)
      • Table Data Table on North America - Year-over-year growth 2023-2028 (%)
    • Europe - Market size and forecast 2023-2028
      • Table Chart on Europe - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Europe - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Europe - Year-over-year growth 2023-2028 (%)
    • South America - Market size and forecast 2023-2028
      • Table Chart on South America - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on South America - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on South America - Year-over-year growth 2023-2028 (%)
      • Table Data Table on South America - Year-over-year growth 2023-2028 (%)
    • Middle East and Africa - Market size and forecast 2023- 2028
      • Table Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • US - Market size and forecast 2023-2028
      • Table Chart on US - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on US - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on US - Year-over-year growth 2023-2028 (%)
      • Table Data Table on US - Year-over-year growth 2023-2028 (%)
    • China - Market size and forecast 2023-2028
      • Table Chart on China - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on China - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on China - Year-over-year growth 2023-2028 (%)
      • Table Data Table on China - Year-over-year growth 2023-2028 (%)
    • UK - Market size and forecast 2023-2028
      • Table Chart on UK - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on UK - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on UK - Year-over-year growth 2023-2028 (%)
      • Table Data Table on UK - Year-over-year growth 2023-2028 (%)
    • Germany - Market size and forecast 2023-2028
      • Table Chart on Germany - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Germany - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Germany - Year-over-year growth 2023-2028 (%)
    • Japan - Market size and forecast 2023-2028
      • Table Chart on Japan - Market size and forecast 2023-2028 ($ billion)
      • Table Data Table on Japan - Market size and forecast 2023-2028 ($ billion)
      • Table Chart on Japan - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Japan - Year-over-year growth 2023-2028 (%)
    • Market opportunity by geography
      • Table Market opportunity by geography ($ billion)
      • Table Data Tables on Market opportunity by geography ($ billion)
  • Drivers, Challenges, and Trends
    • Market drivers
      • Emergence of AI in information management
      • Growing banking, financial services and insurance (BFSI) sector and go-green initiatives
      • Growing demand for IoT and big data operations
    • Market challenges
      • Risks involved in outsourcing
      • Shortage of domain expertise
      • Lack of quality standards in SLAs
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2023 and 2028
    • Market trends
      • Emergence of cloud-based platforms
      • Surge in demand for managed services in IT sectors
      • Integration of big data in information provider offerings
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Accenture Plc
      • Table Accenture Plc - Overview
      • Table Accenture Plc - Business segments
      • Table Accenture Plc - Key news
      • Table Accenture Plc - Key offerings
      • Table Accenture Plc - Segment focus
    • Amazon.com Inc.
      • Table Amazon.com Inc. - Overview
      • Table Amazon.com Inc. - Business segments
      • Table Amazon.com Inc. - Key news
      • Table Amazon.com Inc. - Key offerings
      • Table Amazon.com Inc. - Segment focus
    • Avaya LLC
      • Table Avaya LLC - Overview
      • Table Avaya LLC - Product / Service
      • Table Avaya LLC - Key offerings
    • Broadcom Inc.
      • Table Broadcom Inc. - Overview
      • Table Broadcom Inc. - Business segments
      • Table Broadcom Inc. - Key news
      • Table Broadcom Inc. - Key offerings
      • Table Broadcom Inc. - Segment focus
    • Cisco Systems Inc.
      • Table Cisco Systems Inc. - Overview
      • Table Cisco Systems Inc. - Business segments
      • Table Cisco Systems Inc. - Key news
      • Table Cisco Systems Inc. - Key offerings
      • Table Cisco Systems Inc. - Segment focus
    • Cognizant Technology Solutions Corp.
      • Table Cognizant Technology Solutions Corp. - Overview
      • Table Cognizant Technology Solutions Corp. - Business segments
      • Table Cognizant Technology Solutions Corp. - Key offerings
      • Table Cognizant Technology Solutions Corp. - Segment focus
    • Dell Technologies Inc.
      • Table Dell Technologies Inc. - Overview
      • Table Dell Technologies Inc. - Business segments
      • Table Dell Technologies Inc. - Key offerings
      • Table Dell Technologies Inc. - Segment focus
    • DXC Technology Co.
      • Table DXC Technology Co. - Overview
      • Table DXC Technology Co. - Business segments
      • Table DXC Technology Co. - Key offerings
      • Table DXC Technology Co. - Segment focus
    • Fortinet Inc.
      • Table Fortinet Inc. - Overview
      • Table Fortinet Inc. - Product / Service
      • Table Fortinet Inc. - Key offerings
    • Hewlett Packard Enterprise Co.
      • Table Hewlett Packard Enterprise Co. - Overview
      • Table Hewlett Packard Enterprise Co. - Business segments
      • Table Hewlett Packard Enterprise Co. - Key news
      • Table Hewlett Packard Enterprise Co. - Key offerings
      • Table Hewlett Packard Enterprise Co. - Segment focus
    • Huawei Technologies Co. Ltd.
      • Table Huawei Technologies Co. Ltd. - Overview
      • Table Huawei Technologies Co. Ltd. - Business segments
      • Table Huawei Technologies Co. Ltd. - Key news
      • Table Huawei Technologies Co. Ltd. - Key offerings
      • Table Huawei Technologies Co. Ltd. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key news
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • Juniper Networks Inc.
      • Table Juniper Networks Inc. - Overview
      • Table Juniper Networks Inc. - Product / Service
      • Table Juniper Networks Inc. - Key news
      • Table Juniper Networks Inc. - Key offerings
    • Microsoft Corp.
      • Table Microsoft Corp. - Overview
      • Table Microsoft Corp. - Business segments
      • Table Microsoft Corp. - Key news
      • Table Microsoft Corp. - Key offerings
      • Table Microsoft Corp. - Segment focus
    • Oracle Corp.
      • Table Oracle Corp. - Overview
      • Table Oracle Corp. - Business segments
      • Table Oracle Corp. - Key news
      • Table Oracle Corp. - Key offerings
      • Table Oracle Corp. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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