Global IT Service Management (ITSM) Market 2024-2028
The IT service management (ITSM) market is forecasted to grow by USD 11.42 bn during 2023-2028, accelerating at a CAGR of 14.34% during the forecast period. The report on the IT service management (ITSM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer and user experience by minimizing impact of service disruptions, effective organizational change management, and real-time organizational transparency into critical processes.
Technavio's IT service management (ITSM) market is segmented as below:
By Application
- CM
- ITAM and ITSD
- A and PM
- NM
- Others
By Deployment
By Geographical Landscape
- North America
- Europe
- APAC
- Middle East and Africa
- South America
This study identifies the integration of AI and ML with IT service management as one of the prime reasons driving the IT service management (ITSM) market growth during the next few years. Also, growing focus on ITIL 4 framework and increasing adoption of DevOps will lead to sizable demand in the market.
The report on the IT service management (ITSM) market covers the following areas:
- ITservice management (ITSM) market sizing
- IT service management (ITSM) market forecast
- IT service management (ITSM) market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT service management (ITSM) market vendors that include Atlassian Corp. Plc, BMC Software Inc., Broadcom Inc., Constellation Software Inc., EasyVista SA, Freshworks Inc., Hewlett Packard Enterprise Co., Hornbill Corporate Ltd., IFS World Operations AB, Infosys Ltd., International Business Machines Corp., Ivanti Software Inc., Open Text Corp., ServiceNow Inc., SolarWinds Corp., SysAid Technologies Ltd, TOPdesk, Vivantio Inc., Wipro Ltd., and Zoho Corp. Pvt. Ltd.. Also, the IT service management (ITSM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.