Global Office and Contact Center Headsets Market 2024-2028

Global Office And Contact Center Headsets Market 2024-2028


The office and contact center headsets market is forecasted to grow by USD 2.04 bn during 2023-2028, accelerating at a CAGR of 12.01% during the forecast period. The report on the office and contact center headsets market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increased user productivity in office and call centers, low risk of health complications while using headset, and growing popularity of wireless headsets.

Technavio's office and contact center headsets market is segmented as below:
  • By Application
  • Contact center
  • Office
  • By Type
  • Wired
  • Wireless
  • By Connectivity
  • USB
  • 3.5-mm plug
  • Registered jack
  • QD
  • 2.5-mm plug
  • By Geography
  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the increased focus on distribution channels as one of the prime reasons driving the office and contact center headsets market growth during the next few years. Also, growing adoption of over-ear headsets and raising technological advances in headphone industry will lead to sizable demand in the market.

The report on the office and contact center headsets market covers the following areas:
  • Office and contact center headsets market sizing
  • Office and contact center headsets market forecast
  • Office and contact center headsets market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading office and contact center headsets market vendors that include Audio Technica US Inc., Avaya LLC, beyerdynamic GmbH and Co. KG, BigPassport, Cyber Acoustics Inc., EPOS, GN Store Nord AS, HP Inc., Koninklijke Philips N.V., LG Electronics Inc., Logitech International SA, Microsoft Corp., Panasonic Holdings Corp., RHA Technologies Ltd., Roland Corp., Samsung Electronics Co. Ltd., Sennheiser Electronic GmbH and Co. KG, Shure Inc., Sony Group Corp., Xiaomi Communications Co. Ltd., and Zebronics India Pvt. Ltd.. Also, the office and contact center headsets market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary - Chart on Market Overview
      • Table Executive Summary - Data Table on Market Overview
      • Table Executive Summary - Chart on Global Market Characteristics
      • Table Executive Summary - Chart on Market by Geography
      • Table Executive Summary - Chart on Market Segmentation by Application
      • Table Executive Summary - Chart on Market Segmentation by Type
      • Table Executive Summary - Chart on Market Segmentation by Connectivity
      • Table Executive Summary - Chart on Incremental Growth
      • Table Executive Summary - Data Table on Incremental Growth
      • Table Executive Summary - Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2023
    • Market outlook: Forecast for 2023-2028
      • Table Chart on Global - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Global - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Global Market: Year-over-year growth 2023-2028 (%)
      • Table Data Table on Global Market: Year-over-year growth 2023-2028 (%)
  • Historic Market Size
    • Global office and contact center headsets market 2018 - 2022
      • Table Historic Market Size - Data Table on global office and contact center headsets market 2018 - 2022 ($ million)
    • Application Segment Analysis 2018 - 2022
      • Table Historic Market Size - Application Segment 2018 - 2022 ($ million)
    • Type Segment Analysis 2018 - 2022
      • Table Historic Market Size - Type Segment 2018 - 2022 ($ million)
    • Connectivity Segment Analysis 2018 - 2022
      • Table Historic Market Size - Connectivity Segment 2018 - 2022 ($ million)
    • Geography Segment Analysis 2018 - 2022
      • Table Historic Market Size - Geography Segment 2018 - 2022 ($ million)
    • Country Segment Analysis 2018 - 2022
      • Table Historic Market Size - Country Segment 2018 - 2022 ($ million)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between 2023 and 2028
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers - Impact of key factors in 2023 and 2028
    • Threat of new entrants
      • Table Threat of new entrants - Impact of key factors in 2023 and 2028
    • Threat of substitutes
      • Table Threat of substitutes - Impact of key factors in 2023 and 2028
    • Threat of rivalry
      • Table Threat of rivalry - Impact of key factors in 2023 and 2028
    • Market condition
      • Table Chart on Market condition - Five forces 2023 and 2028
  • Market Segmentation by Application
    • Market segments
      • Table Chart on Application - Market share 2023-2028 (%)
      • Table Data Table on Application - Market share 2023-2028 (%)
    • Comparison by Application
      • Table Chart on Comparison by Application
      • Table Data Table on Comparison by Application
    • Contact center - Market size and forecast 2023-2028
      • Table Chart on Contact center - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Contact center - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Contact center - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Contact center - Year-over-year growth 2023-2028 (%)
    • Office - Market size and forecast 2023-2028
      • Table Chart on Office - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Office - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Office - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Office - Year-over-year growth 2023-2028 (%)
    • Market opportunity by Application
      • Table Market opportunity by Application ($ million)
      • Table Data Table on Market opportunity by Application ($ million)
  • Market Segmentation by Type
    • Market segments
      • Table Chart on Type - Market share 2023-2028 (%)
      • Table Data Table on Type - Market share 2023-2028 (%)
    • Comparison by Type
      • Table Chart on Comparison by Type
      • Table Data Table on Comparison by Type
    • Wired - Market size and forecast 2023-2028
      • Table Chart on Wired - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Wired - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Wired - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Wired - Year-over-year growth 2023-2028 (%)
    • Wireless - Market size and forecast 2023-2028
      • Table Chart on Wireless - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Wireless - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Wireless - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Wireless - Year-over-year growth 2023-2028 (%)
    • Market opportunity by Type
      • Table Market opportunity by Type ($ million)
      • Table Data Table on Market opportunity by Type ($ million)
  • Market Segmentation by Connectivity
    • Market segments
      • Table Chart on Connectivity - Market share 2023-2028 (%)
      • Table Data Table on Connectivity - Market share 2023-2028 (%)
    • Comparison by Connectivity
      • Table Chart on Comparison by Connectivity
      • Table Data Table on Comparison by Connectivity
    • USB - Market size and forecast 2023-2028
      • Table Chart on USB - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on USB - Market size and forecast 2023-2028 ($ million)
      • Table Chart on USB - Year-over-year growth 2023-2028 (%)
      • Table Data Table on USB - Year-over-year growth 2023-2028 (%)
    • 3.5-mm plug - Market size and forecast 2023-2028
      • Table Chart on 3.5-mm plug - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on 3.5-mm plug - Market size and forecast 2023-2028 ($ million)
      • Table Chart on 3.5-mm plug - Year-over-year growth 2023-2028 (%)
      • Table Data Table on 3.5-mm plug - Year-over-year growth 2023-2028 (%)
    • Registered jack - Market size and forecast 2023-2028
      • Table Chart on Registered jack - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Registered jack - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Registered jack - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Registered jack - Year-over-year growth 2023-2028 (%)
    • QD - Market size and forecast 2023-2028
      • Table Chart on QD - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on QD - Market size and forecast 2023-2028 ($ million)
      • Table Chart on QD - Year-over-year growth 2023-2028 (%)
      • Table Data Table on QD - Year-over-year growth 2023-2028 (%)
    • 2.5-mm plug - Market size and forecast 2023-2028
      • Table Chart on 2.5-mm plug - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on 2.5-mm plug - Market size and forecast 2023-2028 ($ million)
      • Table Chart on 2.5-mm plug - Year-over-year growth 2023-2028 (%)
      • Table Data Table on 2.5-mm plug - Year-over-year growth 2023-2028 (%)
    • Market opportunity by Connectivity
      • Table Market opportunity by Connectivity ($ million)
      • Table Data Table on Market opportunity by Connectivity ($ million)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Geographic Landscape
    • Geographic segmentation
      • Table Chart on Market share by geography 2023-2028 (%)
      • Table Data Table on Market share by geography 2023-2028 (%)
    • Geographic comparison
      • Table Chart on Geographic comparison
      • Table Data Table on Geographic comparison
    • North America - Market size and forecast 2023-2028
      • Table Chart on North America - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on North America - Market size and forecast 2023-2028 ($ million)
      • Table Chart on North America - Year-over-year growth 2023-2028 (%)
      • Table Data Table on North America - Year-over-year growth 2023-2028 (%)
    • APAC - Market size and forecast 2023-2028
      • Table Chart on APAC - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on APAC - Market size and forecast 2023-2028 ($ million)
      • Table Chart on APAC - Year-over-year growth 2023-2028 (%)
      • Table Data Table on APAC - Year-over-year growth 2023-2028 (%)
    • Europe - Market size and forecast 2023-2028
      • Table Chart on Europe - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Europe - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Europe - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Europe - Year-over-year growth 2023-2028 (%)
    • South America - Market size and forecast 2023-2028
      • Table Chart on South America - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on South America - Market size and forecast 2023-2028 ($ million)
      • Table Chart on South America - Year-over-year growth 2023-2028 (%)
      • Table Data Table on South America - Year-over-year growth 2023-2028 (%)
    • Middle East and Africa - Market size and forecast 2023- 2028
      • Table Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • US - Market size and forecast 2023-2028
      • Table Chart on US - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on US - Market size and forecast 2023-2028 ($ million)
      • Table Chart on US - Year-over-year growth 2023-2028 (%)
      • Table Data Table on US - Year-over-year growth 2023-2028 (%)
    • China - Market size and forecast 2023-2028
      • Table Chart on China - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on China - Market size and forecast 2023-2028 ($ million)
      • Table Chart on China - Year-over-year growth 2023-2028 (%)
      • Table Data Table on China - Year-over-year growth 2023-2028 (%)
    • India - Market size and forecast 2023-2028
      • Table Chart on India - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on India - Market size and forecast 2023-2028 ($ million)
      • Table Chart on India - Year-over-year growth 2023-2028 (%)
      • Table Data Table on India - Year-over-year growth 2023-2028 (%)
    • Germany - Market size and forecast 2023-2028
      • Table Chart on Germany - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Germany - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Germany - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Germany - Year-over-year growth 2023-2028 (%)
    • UK - Market size and forecast 2023-2028
      • Table Chart on UK - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on UK - Market size and forecast 2023-2028 ($ million)
      • Table Chart on UK - Year-over-year growth 2023-2028 (%)
      • Table Data Table on UK - Year-over-year growth 2023-2028 (%)
    • Market opportunity by geography
      • Table Market opportunity by geography ($ million)
      • Table Data Tables on Market opportunity by geography ($ million)
  • Drivers, Challenges, and Trends
    • Market drivers
      • Increased user productivity in office and call centers
      • Low risk of health complications while using headset
      • Growing popularity of wireless headsets
    • Market challenges
      • Availability of counterfeit products in headsets industry
      • High cost of office headsets
      • Perceived health hazards of using wireless headphones
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2023 and 2028
    • Market trends
      • Increased focus on distribution channels
      • Growing adoption of over-ear headsets
      • Raising technological advances in headphone industry
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Audio Technica US Inc.
      • Table Audio Technica US Inc. - Overview
      • Table Audio Technica US Inc. - Product / Service
      • Table Audio Technica US Inc. - Key offerings
    • Avaya LLC
      • Table Avaya LLC - Overview
      • Table Avaya LLC - Product / Service
      • Table Avaya LLC - Key offerings
    • beyerdynamic GmbH and Co. KG
      • Table beyerdynamic GmbH and Co. KG - Overview
      • Table beyerdynamic GmbH and Co. KG - Product / Service
      • Table beyerdynamic GmbH and Co. KG - Key offerings
    • BigPassport
      • Table BigPassport - Overview
      • Table BigPassport - Product / Service
      • Table BigPassport - Key offerings
    • EPOS
      • Table EPOS - Overview
      • Table EPOS - Product / Service
      • Table EPOS - Key offerings
    • GN Store Nord AS
      • Table GN Store Nord AS - Overview
      • Table GN Store Nord AS - Business segments
      • Table GN Store Nord AS - Key offerings
      • Table GN Store Nord AS - Segment focus
    • HP Inc.
      • Table HP Inc. - Overview
      • Table HP Inc. - Business segments
      • Table HP Inc. - Key news
      • Table HP Inc. - Key offerings
      • Table HP Inc. - Segment focus
    • Koninklijke Philips N.V.
      • Table Koninklijke Philips N.V. - Overview
      • Table Koninklijke Philips N.V. - Business segments
      • Table Koninklijke Philips N.V. - Key news
      • Table Koninklijke Philips N.V. - Key offerings
      • Table Koninklijke Philips N.V. - Segment focus
    • LG Electronics Inc.
      • Table LG Electronics Inc. - Overview
      • Table LG Electronics Inc. - Product / Service
      • Table LG Electronics Inc. - Key offerings
    • Logitech International SA
      • Table Logitech International SA - Overview
      • Table Logitech International SA - Business segments
      • Table Logitech International SA - Key news
      • Table Logitech International SA - Key offerings
      • Table Logitech International SA - Segment focus
    • Microsoft Corp.
      • Table Microsoft Corp. - Overview
      • Table Microsoft Corp. - Business segments
      • Table Microsoft Corp. - Key news
      • Table Microsoft Corp. - Key offerings
      • Table Microsoft Corp. - Segment focus
    • Panasonic Holdings Corp.
      • Table Panasonic Holdings Corp. - Overview
      • Table Panasonic Holdings Corp. - Product / Service
      • Table Panasonic Holdings Corp. - Key news
      • Table Panasonic Holdings Corp. - Key offerings
    • Samsung Electronics Co. Ltd.
      • Table Samsung Electronics Co. Ltd. - Overview
      • Table Samsung Electronics Co. Ltd. - Business segments
      • Table Samsung Electronics Co. Ltd. - Key news
      • Table Samsung Electronics Co. Ltd. - Key offerings
      • Table Samsung Electronics Co. Ltd. - Segment focus
    • Sennheiser Electronic GmbH and Co. KG
      • Table Sennheiser Electronic GmbH and Co. KG - Overview
      • Table Sennheiser Electronic GmbH and Co. KG - Business segments
      • Table Sennheiser Electronic GmbH and Co. KG - Key news
      • Table Sennheiser Electronic GmbH and Co. KG - Key offerings
      • Table Sennheiser Electronic GmbH and Co. KG - Segment focus
    • Sony Group Corp.
      • Table Sony Group Corp. - Overview
      • Table Sony Group Corp. - Business segments
      • Table Sony Group Corp. - Key news
      • Table Sony Group Corp. - Key offerings
      • Table Sony Group Corp. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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