Global Knowledge Management Software Market 2024-2028

Global Knowledge Management Software Market 2024-2028


The knowledge management software market is forecasted to grow by USD 25304.64 mn during 2023-2028, accelerating at a CAGR of 14.41% during the forecast period. The report on the knowledge management software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by skill development and employment, leveraging software data to derive deep knowledge, and growing emphasis on personalized learning.

Technavio's knowledge management software market is segmented as below:

By Deployment
  • On-premises
  • Cloud-based
By End-user
  • Large enterprises
  • SMEs
By Geography
  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the rising influence of data analytics in digital education as one of the prime reasons driving the knowledge management software market growth during the next few years. Also, use of ai with knowledge management software and free versions of knowledge management software offered by vendors will lead to sizable demand in the market.

The report on the knowledge management software market covers the following areas:
  • Knowledge management software market sizing
  • Knowledge management software market forecast
  • Knowledge management software market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge management software market vendors that include Atlassian Corp. Plc, Bloomfire Inc., BMC Software Inc., eGain Corp., eXo Platform SAS, Freshworks Inc., HCL Technologies Ltd., Igloo Inc., International Business Machines Corp., MangoApps Inc., Oracle Corp., ProProfs, SAP SE, SkyPrep Inc., Tata Consultancy Services Ltd., Upland Software Inc., Zendesk Inc., Zoho Corp. Pvt. Ltd., Bitrix Inc., and Notion Labs Inc.. Also, the knowledge management software market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.


  • Executive Summary –
    • Market overview
      • Table Executive Summary – Chart on Market Overview
      • Table Executive Summary – Data Table on Market Overview
      • Table Executive Summary – Chart on Global Market Characteristics
      • Table Executive Summary – Chart on Market by Geography
      • Table Executive Summary – Chart on Market Segmentation by Deployment
      • Table Executive Summary – Chart on Market Segmentation by End-user
      • Table Executive Summary – Chart on Incremental Growth
      • Table Executive Summary – Data Table on Incremental Growth
      • Table Executive Summary – Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2023
    • Market outlook: Forecast for 2023-2028
      • Table Chart on Global - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Global - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Global Market: Year-over-year growth 2023-2028 (%)
      • Table Data Table on Global Market: Year-over-year growth 2023-2028 (%)
  • Historic Market Size
    • Global knowledge management software market 2018 - 2022
      • Table Historic Market Size – Data Table on global knowledge management software market 2018 - 2022 ($ million)
    • Deployment Segment Analysis 2018 - 2022
      • Table Historic Market Size – Deployment Segment 2018 - 2022 ($ million)
    • End-user Segment Analysis 2018 - 2022
      • Table Historic Market Size – End-user Segment 2018 - 2022 ($ million)
    • Geography Segment Analysis 2018 - 2022
      • Table Historic Market Size – Geography Segment 2018 - 2022 ($ million)
    • Country Segment Analysis 2018 - 2022
      • Table Historic Market Size – Country Segment 2018 - 2022 ($ million)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between 2023 and 2028
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers – Impact of key factors 2023 and 2028
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers – Impact of key factors in 2023 and 2028
    • Threat of new entrants
      • Table Threat of new entrants – Impact of key factors in 2023 and 2028
    • Threat of substitutes
      • Table Threat of substitutes – Impact of key factors in 2023 and 2028
    • Threat of rivalry
      • Table Threat of rivalry – Impact of key factors in 2023 and 2028
    • Market condition
      • Table Chart on Market condition - Five forces 2023 and 2028
  • Market Segmentation by Deployment
    • Market segments
      • Table Chart on Deployment - Market share 2023-2028 (%)
      • Table Data Table on Deployment - Market share 2023-2028 (%)
    • Comparison by Deployment
      • Table Chart on Comparison by Deployment
      • Table Data Table on Comparison by Deployment
    • On-premises - Market size and forecast 2023-2028
      • Table Chart on On-premises - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
      • Table Chart on On-premises - Year-over-year growth 2023-2028 (%)
      • Table Data Table on On-premises - Year-over-year growth 2023-2028 (%)
    • Cloud-based - Market size and forecast 2023-2028
      • Table Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
    • Market opportunity by Deployment
      • Table Market opportunity by Deployment ($ million)
      • Table Data Table on Market opportunity by Deployment ($ million)
  • Market Segmentation by End-user
    • Market segments
      • Table Chart on End-user - Market share 2023-2028 (%)
      • Table Data Table on End-user - Market share 2023-2028 (%)
    • Comparison by End-user
      • Table Chart on Comparison by End-user
      • Table Data Table on Comparison by End-user
    • Large enterprises - Market size and forecast 2023-2028
      • Table Chart on Large enterprises - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Large enterprises - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
    • SMEs - Market size and forecast 2023-2028
      • Table Chart on SMEs - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
      • Table Chart on SMEs - Year-over-year growth 2023-2028 (%)
      • Table Data Table on SMEs - Year-over-year growth 2023-2028 (%)
    • Market opportunity by End-user
      • Table Market opportunity by End-user ($ million)
      • Table Data Table on Market opportunity by End-user ($ million)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Geographic Landscape
    • Geographic segmentation
      • Table Chart on Market share by geography 2023-2028 (%)
      • Table Data Table on Market share by geography 2023-2028 (%)
    • Geographic comparison
      • Table Chart on Geographic comparison
      • Table Data Table on Geographic comparison
    • North America - Market size and forecast 2023-2028
      • Table Chart on North America - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on North America - Market size and forecast 2023-2028 ($ million)
      • Table Chart on North America - Year-over-year growth 2023-2028 (%)
      • Table Data Table on North America - Year-over-year growth 2023-2028 (%)
    • APAC - Market size and forecast 2023-2028
      • Table Chart on APAC - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on APAC - Market size and forecast 2023-2028 ($ million)
      • Table Chart on APAC - Year-over-year growth 2023-2028 (%)
      • Table Data Table on APAC - Year-over-year growth 2023-2028 (%)
    • Europe - Market size and forecast 2023-2028
      • Table Chart on Europe - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Europe - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Europe - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Europe - Year-over-year growth 2023-2028 (%)
    • South America - Market size and forecast 2023-2028
      • Table Chart on South America - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on South America - Market size and forecast 2023-2028 ($ million)
      • Table Chart on South America - Year-over-year growth 2023-2028 (%)
      • Table Data Table on South America - Year-over-year growth 2023-2028 (%)
    • Middle East and Africa - Market size and forecast 2023- 2028
      • Table Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • US - Market size and forecast 2023-2028
      • Table Chart on US - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on US - Market size and forecast 2023-2028 ($ million)
      • Table Chart on US - Year-over-year growth 2023-2028 (%)
      • Table Data Table on US - Year-over-year growth 2023-2028 (%)
    • Germany - Market size and forecast 2023-2028
      • Table Chart on Germany - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Germany - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Germany - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Germany - Year-over-year growth 2023-2028 (%)
    • UK - Market size and forecast 2023-2028
      • Table Chart on UK - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on UK - Market size and forecast 2023-2028 ($ million)
      • Table Chart on UK - Year-over-year growth 2023-2028 (%)
      • Table Data Table on UK - Year-over-year growth 2023-2028 (%)
    • China - Market size and forecast 2023-2028
      • Table Chart on China - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on China - Market size and forecast 2023-2028 ($ million)
      • Table Chart on China - Year-over-year growth 2023-2028 (%)
      • Table Data Table on China - Year-over-year growth 2023-2028 (%)
    • Japan - Market size and forecast 2023-2028
      • Table Chart on Japan - Market size and forecast 2023-2028 ($ million)
      • Table Data Table on Japan - Market size and forecast 2023-2028 ($ million)
      • Table Chart on Japan - Year-over-year growth 2023-2028 (%)
      • Table Data Table on Japan - Year-over-year growth 2023-2028 (%)
    • Market opportunity by geography
      • Table Market opportunity by geography ($ million)
      • Table Data Tables on Market opportunity by geography ($ million)
  • Drivers, Challenges, and Trends
    • Market drivers
      • Skill development and employment
      • Leveraging software data to derive deep knowledge
      • Growing emphasis on personalized learning
    • Market challenges
      • Operational challenges associated with software
      • Increasing adoption of open-source software
      • High price of application software
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2023 and 2028
    • Market trends
      • Rising influence of data analytics in digital education
      • Use of AI with knowledge management software
      • Free versions of knowledge management software offered by vendors
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Atlassian Corp. Plc
      • Table Atlassian Corp. Plc - Overview
      • Table Atlassian Corp. Plc - Product / Service
      • Table Atlassian Corp. Plc - Key offerings
    • Bitrix Inc.
      • Table Bitrix Inc. - Overview
      • Table Bitrix Inc. - Product / Service
      • Table Bitrix Inc. - Key offerings
    • eGain Corp.
      • Table eGain Corp. - Overview
      • Table eGain Corp. - Product / Service
      • Table eGain Corp. - Key offerings
    • eXo Platform SAS
      • Table eXo Platform SAS - Overview
      • Table eXo Platform SAS - Product / Service
      • Table eXo Platform SAS - Key offerings
    • Freshworks Inc.
      • Table Freshworks Inc. - Overview
      • Table Freshworks Inc. - Product / Service
      • Table Freshworks Inc. - Key offerings
    • HCL Technologies Ltd.
      • Table HCL Technologies Ltd. - Overview
      • Table HCL Technologies Ltd. - Business segments
      • Table HCL Technologies Ltd. - Key news
      • Table HCL Technologies Ltd. - Key offerings
      • Table HCL Technologies Ltd. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key news
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • Oracle Corp.
      • Table Oracle Corp. - Overview
      • Table Oracle Corp. - Business segments
      • Table Oracle Corp. - Key news
      • Table Oracle Corp. - Key offerings
      • Table Oracle Corp. - Segment focus
    • ProProfs
      • Table ProProfs - Overview
      • Table ProProfs - Product / Service
      • Table ProProfs - Key offerings
    • SAP SE
      • Table SAP SE - Overview
      • Table SAP SE - Business segments
      • Table SAP SE - Key news
      • Table SAP SE - Key offerings
      • Table SAP SE - Segment focus
    • SkyPrep Inc.
      • Table SkyPrep Inc. - Overview
      • Table SkyPrep Inc. - Product / Service
      • Table SkyPrep Inc. - Key offerings
    • Tata Consultancy Services Ltd.
      • Table Tata Consultancy Services Ltd. - Overview
      • Table Tata Consultancy Services Ltd. - Business segments
      • Table Tata Consultancy Services Ltd. - Key news
      • Table Tata Consultancy Services Ltd. - Key offerings
      • Table Tata Consultancy Services Ltd. - Segment focus
    • Upland Software Inc.
      • Table Upland Software Inc. - Overview
      • Table Upland Software Inc. - Product / Service
      • Table Upland Software Inc. - Key news
      • Table Upland Software Inc. - Key offerings
    • Zendesk Inc.
      • Table Zendesk Inc. - Overview
      • Table Zendesk Inc. - Product / Service
      • Table Zendesk Inc. - Key offerings
    • Zoho Corp. Pvt. Ltd.
      • Table Zoho Corp. Pvt. Ltd. - Overview
      • Table Zoho Corp. Pvt. Ltd. - Product / Service
      • Table Zoho Corp. Pvt. Ltd. - Key offerings
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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