Global Customer Relationship Management (CRM) Outsourcing Market 2024-2028

Customer Relationship Management (CRM) Outsourcing Market 2024-2028


The customer relationship management (CRM) outsourcing market is forecasted to grow by USD 27.7 bn during 2023-2028, accelerating at a CAGR of 5.82% during the forecast period. The report on the customer relationship management (CRM) outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising need for large-scale client management, increased use of neo-sourcing, and rising need for scalability.

Technavio's customer relationship management (CRM) outsourcing market is segmented as below:
  • By Application
  • Large enterprise
  • SMEs
  • By End-user
  • BFSI
  • Telecom and IT
  • Retail
  • Healthcare
  • Others
  • By Geographical Landscape
  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the advent of big data and analytics services as one of the prime reasons driving the customer relationship management (CRM) outsourcing market growth during the next few years. Also, growing demand for social interaction and rise of multi-country and centralized outsourcing models will lead to sizable demand in the market.

The report on the customer relationship management (CRM) outsourcing market covers the following areas:
  • Customer relationship management (CRM) outsourcing market sizing
  • Customer relationship management (CRM) outsourcing market forecast
  • Customer relationship management (CRM) outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer relationship management (CRM) outsourcing market vendors that include Accenture Plc, Alorica Inc., Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., Digital Customer Care Co. BV, ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., International Business Machines Corp., StarTek Inc., Tata Sons Pvt. Ltd., Teleperformance SE, and TTEC Holdings Inc.. Also, the customer relationship management (CRM) outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Application
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ billion)
Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Customer Relationship Management (CRM) Outsourcing Market 2018 - 2022
Historic Market Size - Data Table on Global Customer Relationship Management (CRM) Outsourcing Market 2018 - 2022 ($ billion)
4.2 Application segment analysis 2018 - 2022
Historic Market Size - Application Segment 2018 - 2022 ($ billion)
4.3 End-user segment analysis 2018 - 2022
Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
4.4 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.5 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Application
6.1 Market segments
Chart on Application - Market share 2023-2028 (%)
Data Table on Application - Market share 2023-2028 (%)
6.2 Comparison by Application
Chart on Comparison by Application
Data Table on Comparison by Application
6.3 Large enterprise - Market size and forecast 2023-2028
Chart on Large enterprise - Market size and forecast 2023-2028 ($ billion)
Data Table on Large enterprise - Market size and forecast 2023-2028 ($ billion)
Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
6.4 SMEs - Market size and forecast 2023-2028
Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
Chart on SMEs - Year-over-year growth 2023-2028 (%)
Data Table on SMEs - Year-over-year growth 2023-2028 (%)
6.5 Market opportunity by Application
Market opportunity by Application ($ billion)
Data Table on Market opportunity by Application ($ billion)
7 Market Segmentation by End-user
7.1 Market segments
Chart on End-user - Market share 2023-2028 (%)
Data Table on End-user - Market share 2023-2028 (%)
7.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
7.3 BFSI - Market size and forecast 2023-2028
Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
Chart on BFSI - Year-over-year growth 2023-2028 (%)
Data Table on BFSI - Year-over-year growth 2023-2028 (%)
7.4 Telecom and IT - Market size and forecast 2023-2028
Chart on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
Data Table on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
Chart on Telecom and IT - Year-over-year growth 2023-2028 (%)
Data Table on Telecom and IT - Year-over-year growth 2023-2028 (%)
7.5 Retail - Market size and forecast 2023-2028
Chart on Retail - Market size and forecast 2023-2028 ($ billion)
Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
Chart on Retail - Year-over-year growth 2023-2028 (%)
Data Table on Retail - Year-over-year growth 2023-2028 (%)
7.6 Healthcare - Market size and forecast 2023-2028
Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
7.7 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ billion)
Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by End-user
Market opportunity by End-user ($ billion)
Data Table on Market opportunity by End-user ($ billion)
8 Customer Landscape
8.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ billion)
Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ billion)
Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ billion)
Data Table on US - Market size and forecast 2023-2028 ($ billion)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ billion)
Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
9.10 Australia - Market size and forecast 2023-2028
Chart on Australia - Market size and forecast 2023-2028 ($ billion)
Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
Chart on Australia - Year-over-year growth 2023-2028 (%)
Data Table on Australia - Year-over-year growth 2023-2028 (%)
9.11 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.12 Canada - Market size and forecast 2023-2028
Chart on Canada - Market size and forecast 2023-2028 ($ billion)
Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
Chart on Canada - Year-over-year growth 2023-2028 (%)
Data Table on Canada - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ billion)
Data Tables on Market opportunity By Geographical Landscape ($ billion)
10 Drivers, Challenges, and Opportunity/Restraints
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints
11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
Overview on factors of disruption
11.4 Industry risks
Impact of key risks on business
12 Competitive Analysis
12.1 Companies profiled
Companies covered
12.2 Market positioning of companies
Matrix on companies position and classification
12.3 Accenture Plc
Accenture Plc - Overview
Accenture Plc - Business segments
Accenture Plc - Key news
Accenture Plc - Key offerings
Accenture Plc - Segment focus
12.4 Alorica Inc.
Alorica Inc. - Overview
Alorica Inc. - Product / Service
Alorica Inc. - Key news
Alorica Inc. - Key offerings
12.5 Atos SE
Atos SE - Overview
Atos SE - Business segments
Atos SE - Key news
Atos SE - Key offerings
Atos SE - Segment focus
12.6 Capgemini Service SAS
Capgemini Service SAS - Overview
Capgemini Service SAS - Business segments
Capgemini Service SAS - Key news
Capgemini Service SAS - Key offerings
Capgemini Service SAS - Segment focus
12.7 Cognizant Technology Solutions Corp.
Cognizant Technology Solutions Corp. - Overview
Cognizant Technology Solutions Corp. - Business segments
Cognizant Technology Solutions Corp. - Key news
Cognizant Technology Solutions Corp. - Key offerings
Cognizant Technology Solutions Corp. - Segment focus
12.8 Concentrix Corp.
Concentrix Corp. - Overview
Concentrix Corp. - Product / Service
Concentrix Corp. - Key news
Concentrix Corp. - Key offerings
12.9 Dell Technologies Inc.
Dell Technologies Inc. - Overview
Dell Technologies Inc. - Business segments
Dell Technologies Inc. - Key news
Dell Technologies Inc. - Key offerings
Dell Technologies Inc. - Segment focus
12.10 Digital Customer Care Co. BV
Digital Customer Care Co. BV - Overview
Digital Customer Care Co. BV - Product / Service
Digital Customer Care Co. BV - Key offerings
12.11 ExlService Holdings Inc.
ExlService Holdings Inc. - Overview
ExlService Holdings Inc. - Business segments
ExlService Holdings Inc. - Key offerings
ExlService Holdings Inc. - Segment focus
12.12 Genpact Ltd.
Genpact Ltd. - Overview
Genpact Ltd. - Business segments
Genpact Ltd. - Key news
Genpact Ltd. - Key offerings
Genpact Ltd. - Segment focus
12.13 HCL Technologies Ltd.
HCL Technologies Ltd. - Overview
HCL Technologies Ltd. - Business segments
HCL Technologies Ltd. - Key news
HCL Technologies Ltd. - Key offerings
HCL Technologies Ltd. - Segment focus
12.14 Hinduja Global Solutions Ltd.
Hinduja Global Solutions Ltd. - Overview
Hinduja Global Solutions Ltd. - Product / Service
Hinduja Global Solutions Ltd. - Key offerings
12.15 Infosys Ltd.
Infosys Ltd. - Overview
Infosys Ltd. - Business segments
Infosys Ltd. - Key news
Infosys Ltd. - Key offerings
Infosys Ltd. - Segment focus
12.16 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
12.17 Tata Sons Pvt. Ltd.
Tata Sons Pvt. Ltd. - Overview
Tata Sons Pvt. Ltd. - Product / Service
Tata Sons Pvt. Ltd. - Key news
Tata Sons Pvt. Ltd. - Key offerings
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
13.3 Currency conversion rates for US$
Currency conversion rates for US$
13.4 Research methodology
Research methodology
13.5 Data procurement
Information sources
13.6 Data validation
Data validation
13.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
13.8 Data synthesis
Data synthesis
13.9 360 degree market analysis
360 degree market analysis
13.10 List of abbreviations
List of abbreviations
Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Application
Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Company Market Positioning
Exhibits10: Parent Market
Exhibits11: Data Table on - Parent Market
Exhibits12: Market characteristics analysis
Exhibits13: Value Chain Analysis
Exhibits14: Offerings of companies included in the market definition
Exhibits15: Market segments
Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits20: Historic Market Size - Data Table on Global Customer Relationship Management (CRM) Outsourcing Market 2018 - 2022 ($ billion)
Exhibits21: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
Exhibits22: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
Exhibits25: Five forces analysis - Comparison between 2023 and 2028
Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits31: Chart on Market condition - Five forces 2023 and 2028
Exhibits32: Chart on Application - Market share 2023-2028 (%)
Exhibits33: Data Table on Application - Market share 2023-2028 (%)
Exhibits34: Chart on Comparison by Application
Exhibits35: Data Table on Comparison by Application
Exhibits36: Chart on Large enterprise - Market size and forecast 2023-2028 ($ billion)
Exhibits37: Data Table on Large enterprise - Market size and forecast 2023-2028 ($ billion)
Exhibits38: Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
Exhibits39: Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
Exhibits40: Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
Exhibits41: Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
Exhibits42: Chart on SMEs - Year-over-year growth 2023-2028 (%)
Exhibits43: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
Exhibits44: Market opportunity by Application ($ billion)
Exhibits45: Data Table on Market opportunity by Application ($ billion)
Exhibits46: Chart on End-user - Market share 2023-2028 (%)
Exhibits47: Data Table on End-user - Market share 2023-2028 (%)
Exhibits48: Chart on Comparison by End-user
Exhibits49: Data Table on Comparison by End-user
Exhibits50: Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
Exhibits51: Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
Exhibits52: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits53: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits54: Chart on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
Exhibits55: Data Table on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
Exhibits56: Chart on Telecom and IT - Year-over-year growth 2023-2028 (%)
Exhibits57: Data Table on Telecom and IT - Year-over-year growth 2023-2028 (%)
Exhibits58: Chart on Retail - Market size and forecast 2023-2028 ($ billion)
Exhibits59: Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
Exhibits60: Chart on Retail - Year-over-year growth 2023-2028 (%)
Exhibits61: Data Table on Retail - Year-over-year growth 2023-2028 (%)
Exhibits62: Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
Exhibits63: Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
Exhibits64: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits65: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits66: Chart on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits67: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits68: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits69: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits70: Market opportunity by End-user ($ billion)
Exhibits71: Data Table on Market opportunity by End-user ($ billion)
Exhibits72: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits73: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits74: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits75: Chart on Geographic comparison
Exhibits76: Data Table on Geographic comparison
Exhibits77: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits78: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits79: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits80: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits81: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits82: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits83: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits84: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits85: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits86: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits87: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits88: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits89: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits90: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits91: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits92: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits93: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits94: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits95: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits96: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits97: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibits98: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibits99: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits100: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits101: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits102: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits103: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits104: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits105: Chart on Australia - Market size and forecast 2023-2028 ($ billion)
Exhibits106: Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
Exhibits107: Chart on Australia - Year-over-year growth 2023-2028 (%)
Exhibits108: Data Table on Australia - Year-over-year growth 2023-2028 (%)
Exhibits109: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits110: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits111: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits112: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits113: Chart on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibits114: Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibits115: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibits116: Data Table on Canada - Year-over-year growth 2023-2028 (%)
Exhibits117: Market opportunity By Geographical Landscape ($ billion)
Exhibits118: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits119: Impact of drivers and challenges in 2023 and 2028
Exhibits120: Overview on criticality of inputs and factors of differentiation
Exhibits121: Overview on factors of disruption
Exhibits122: Impact of key risks on business
Exhibits123: Companies covered
Exhibits124: Matrix on companies position and classification
Exhibits125: Accenture Plc - Overview
Exhibits126: Accenture Plc - Business segments
Exhibits127: Accenture Plc - Key news
Exhibits128: Accenture Plc - Key offerings
Exhibits129: Accenture Plc - Segment focus
Exhibits130: Alorica Inc. - Overview
Exhibits131: Alorica Inc. - Product / Service
Exhibits132: Alorica Inc. - Key news
Exhibits133: Alorica Inc. - Key offerings
Exhibits134: Atos SE - Overview
Exhibits135: Atos SE - Business segments
Exhibits136: Atos SE - Key news
Exhibits137: Atos SE - Key offerings
Exhibits138: Atos SE - Segment focus
Exhibits139: Capgemini Service SAS - Overview
Exhibits140: Capgemini Service SAS - Business segments
Exhibits141: Capgemini Service SAS - Key news
Exhibits142: Capgemini Service SAS - Key offerings
Exhibits143: Capgemini Service SAS - Segment focus
Exhibits144: Cognizant Technology Solutions Corp. - Overview
Exhibits145: Cognizant Technology Solutions Corp. - Business segments
Exhibits146: Cognizant Technology Solutions Corp. - Key news
Exhibits147: Cognizant Technology Solutions Corp. - Key offerings
Exhibits148: Cognizant Technology Solutions Corp. - Segment focus
Exhibits149: Concentrix Corp. - Overview
Exhibits150: Concentrix Corp. - Product / Service
Exhibits151: Concentrix Corp. - Key news
Exhibits152: Concentrix Corp. - Key offerings
Exhibits153: Dell Technologies Inc. - Overview
Exhibits154: Dell Technologies Inc. - Business segments
Exhibits155: Dell Technologies Inc. - Key news
Exhibits156: Dell Technologies Inc. - Key offerings
Exhibits157: Dell Technologies Inc. - Segment focus
Exhibits158: Digital Customer Care Co. BV - Overview
Exhibits159: Digital Customer Care Co. BV - Product / Service
Exhibits160: Digital Customer Care Co. BV - Key offerings
Exhibits161: ExlService Holdings Inc. - Overview
Exhibits162: ExlService Holdings Inc. - Business segments
Exhibits163: ExlService Holdings Inc. - Key offerings
Exhibits164: ExlService Holdings Inc. - Segment focus
Exhibits165: Genpact Ltd. - Overview
Exhibits166: Genpact Ltd. - Business segments
Exhibits167: Genpact Ltd. - Key news
Exhibits168: Genpact Ltd. - Key offerings
Exhibits169: Genpact Ltd. - Segment focus
Exhibits170: HCL Technologies Ltd. - Overview
Exhibits171: HCL Technologies Ltd. - Business segments
Exhibits172: HCL Technologies Ltd. - Key news
Exhibits173: HCL Technologies Ltd. - Key offerings
Exhibits174: HCL Technologies Ltd. - Segment focus
Exhibits175: Hinduja Global Solutions Ltd. - Overview
Exhibits176: Hinduja Global Solutions Ltd. - Product / Service
Exhibits177: Hinduja Global Solutions Ltd. - Key offerings
Exhibits178: Infosys Ltd. - Overview
Exhibits179: Infosys Ltd. - Business segments
Exhibits180: Infosys Ltd. - Key news
Exhibits181: Infosys Ltd. - Key offerings
Exhibits182: Infosys Ltd. - Segment focus
Exhibits183: International Business Machines Corp. - Overview
Exhibits184: International Business Machines Corp. - Business segments
Exhibits185: International Business Machines Corp. - Key news
Exhibits186: International Business Machines Corp. - Key offerings
Exhibits187: International Business Machines Corp. - Segment focus
Exhibits188: Tata Sons Pvt. Ltd. - Overview
Exhibits189: Tata Sons Pvt. Ltd. - Product / Service
Exhibits190: Tata Sons Pvt. Ltd. - Key news
Exhibits191: Tata Sons Pvt. Ltd. - Key offerings
Exhibits192: Inclusions checklist
Exhibits193: Exclusions checklist
Exhibits194: Currency conversion rates for US$
Exhibits195: Research methodology
Exhibits196: Information sources
Exhibits197: Data validation
Exhibits198: Validation techniques employed for market sizing
Exhibits199: Data synthesis
Exhibits200: 360 degree market analysis
Exhibits201: List of abbreviations

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