Global Cloud-Based ITSM Market 2023-2027

Global Cloud-Based ITSM Market 2023-2027

Technavio has been monitoring the cloud-based ITSM market and is forecast to grow by $6094.37 mn during 2022-2027, accelerating at a CAGR of 15.08% during the forecast period. Our report on the cloud-based ITSM market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by low overhead costs, scalability, and easy usage of cloud-based ITSM solutions, increasing adoption of cloud-based technologies in SMEs, and growing need for control and accountability.

Technavio's cloud-based ITSM market is segmented as below:

By Component

  • Solutions
  • Services
By End-user
  • IT and telecom
  • Retail and consumer goods
  • BFSI
  • Healthcare and life sciences
  • Others
By Geography
  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa
This study identifies the growing digitalization of businesses as one of the prime reasons driving the cloud-based ITSM market growth during the next few years. Also, growing adoption of remote working model and advent of advanced technologies will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the cloud-based ITSM market covers the following areas:
  • Cloud-based ITSM market sizing
  • Cloud-based ITSM market forecast
  • Cloud-based ITSM market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading cloud-based ITSM market vendors that include Alemba Ltd., Atlassian Corp. Plc, BMC Software Inc., Broadcom Inc., Citrix Systems Inc., EasyVista SA, Efecte Oyj, Freshworks Inc., Hewlett Packard Enterprise Co., Hornbill Corporate Ltd., International Business Machines Corp., ITarian LLC, Ivanti Software Inc., Micro Focus International Plc, Microsoft Corp., OPGK RZESZOW S.A., ServiceNow Inc., SymphonyAI Summit, SysAid Technologies Ltd, and Zoho Corp. Pvt. Ltd. Also, the cloud-based ITSM market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary - Chart on Market Overview
      • Table Executive Summary - Data Table on Market Overview
      • Table Executive Summary - Chart on Global Market Characteristics
      • Table Executive Summary - Chart on Market by Geography
      • Table Executive Summary - Chart on Market Segmentation by Component
      • Table Executive Summary - Chart on Market Segmentation by End-user
      • Table Executive Summary - Chart on Incremental Growth
      • Table Executive Summary - Data Table on Incremental Growth
      • Table Executive Summary - Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2022
    • Market outlook: Forecast for 2022-2027
      • Table Chart on Global - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Global - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Table Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Historic Market Size
    • Global cloud-based ITSM market 2017 - 2021
      • Table Historic Market Size - Data table on global cloud-based ITSM market 2017 - 2021 ($ million)
    • Components Segment Analysis 2017 - 2021
      • Table Historic Market Size - Components Segment 2017 - 2021 ($ million)
    • End-user Segment Analysis 2017 - 2021
      • Table Historic Market Size - End-user Segment 2017 - 2021 ($ million)
    • Geography Segment Analysis 2017 - 2021
      • Table Historic Market Size - Geography Segment 2017 - 2021 ($ million)
    • Country Segment Analysis 2017 - 2021
      • Table Historic Market Size - Country Segment 2017 - 2021 ($ million)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between 2022 and 2027
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers - Impact of key factors in 2022 and 2027
    • Threat of new entrants
      • Table Threat of new entrants - Impact of key factors in 2022 and 2027
    • Threat of substitutes
      • Table Threat of substitutes - Impact of key factors in 2022 and 2027
    • Threat of rivalry
      • Table Threat of rivalry - Impact of key factors in 2022 and 2027
    • Market condition
      • Table Chart on Market condition - Five forces 2022 and 2027
  • Market Segmentation by Component
    • Market segments
      • Table Chart on Component - Market share 2022-2027 (%)
      • Table Data Table on Component - Market share 2022-2027 (%)
    • Comparison by Component
      • Table Chart on Comparison by Component
      • Table Data Table on Comparison by Component
    • Solutions - Market size and forecast 2022-2027
      • Table Chart on Solutions - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Solutions - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Solutions - Year-over-year growth 2022-2027 (%)
    • Services - Market size and forecast 2022-2027
      • Table Chart on Services - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Services - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Services - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Services - Year-over-year growth 2022-2027 (%)
    • Market opportunity by Component
      • Table Market opportunity by Component ($ million)
  • Market Segmentation by End-user
    • Market segments
      • Table Chart on End-user - Market share 2022-2027 (%)
      • Table Data Table on End-user - Market share 2022-2027 (%)
    • Comparison by End-user
      • Table Chart on Comparison by End-user
      • Table Data Table on Comparison by End-user
    • IT and telecom - Market size and forecast 2022-2027
      • Table Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
      • Table Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
      • Table Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
    • Retail and consumer goods - Market size and forecast 2022-2027
      • Table Chart on Retail and consumer goods - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Retail and consumer goods - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Retail and consumer goods - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Retail and consumer goods - Year-over-year growth 2022-2027 (%)
    • BFSI - Market size and forecast 2022-2027
      • Table Chart on BFSI - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
      • Table Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Table Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • Healthcare and life sciences - Market size and forecast 2022-2027
      • Table Chart on Healthcare and life sciences - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Healthcare and life sciences - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Healthcare and life sciences - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Healthcare and life sciences - Year-over-year growth 2022-2027 (%)
    • Others - Market size and forecast 2022-2027
      • Table Chart on Others - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Others - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Others - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Others - Year-over-year growth 2022-2027 (%)
    • Market opportunity by End-user
      • Table Market opportunity by End-user ($ million)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Geographic Landscape
    • Geographic segmentation
      • Table Chart on Market share by geography 2022-2027 (%)
      • Table Data Table on Market share by geography 2022-2027 (%)
    • Geographic comparison
      • Table Chart on Geographic comparison
      • Table Data Table on Geographic comparison
    • North America - Market size and forecast 2022-2027
      • Table Chart on North America - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on North America - Market size and forecast 2022-2027 ($ million)
      • Table Chart on North America - Year-over-year growth 2022-2027 (%)
      • Table Data Table on North America - Year-over-year growth 2022-2027 (%)
    • Europe - Market size and forecast 2022-2027
      • Table Chart on Europe - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Europe - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • APAC - Market size and forecast 2022-2027
      • Table Chart on APAC - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on APAC - Market size and forecast 2022-2027 ($ million)
      • Table Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Table Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • South America - Market size and forecast 2022-2027
      • Table Chart on South America - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on South America - Market size and forecast 2022-2027 ($ million)
      • Table Chart on South America - Year-over-year growth 2022-2027 (%)
      • Table Data Table on South America - Year-over-year growth 2022-2027 (%)
    • Middle East and Africa - Market size and forecast 2022-2027
      • Table Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • US - Market size and forecast 2022-2027
      • Table Chart on US - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on US - Market size and forecast 2022-2027 ($ million)
      • Table Chart on US - Year-over-year growth 2022-2027 (%)
      • Table Data Table on US - Year-over-year growth 2022-2027 (%)
    • China - Market size and forecast 2022-2027
      • Table Chart on China - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on China - Market size and forecast 2022-2027 ($ million)
      • Table Chart on China - Year-over-year growth 2022-2027 (%)
      • Table Data Table on China - Year-over-year growth 2022-2027 (%)
    • UK - Market size and forecast 2022-2027
      • Table Chart on UK - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on UK - Market size and forecast 2022-2027 ($ million)
      • Table Chart on UK - Year-over-year growth 2022-2027 (%)
      • Table Data Table on UK - Year-over-year growth 2022-2027 (%)
    • Canada - Market size and forecast 2022-2027
      • Table Chart on Canada - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Canada - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Canada - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Canada - Year-over-year growth 2022-2027 (%)
    • Germany - Market size and forecast 2022-2027
      • Table Chart on Germany - Market size and forecast 2022-2027 ($ million)
      • Table Data Table on Germany - Market size and forecast 2022-2027 ($ million)
      • Table Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • Market opportunity by geography
      • Table Market opportunity by geography ($ million)
  • Drivers, Challenges, and Trends
    • Market drivers
      • Low overhead costs, scalability, and easy usage of cloud-based ITSM solutions
      • Increasing adoption of cloud-based technologies in SMEs
      • Growing need for control and accountability
    • Market challenges
      • Increasing security and privacy concerns
      • Growing integration concern in business organizations
      • Lack of expertise and knowledge
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2022 and 2027
    • Market trends
      • Growing digitalization of businesses
      • Growing adoption of remote working model
      • Advent of advanced technologies
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Alemba Ltd.
      • Table Alemba Ltd. - Overview
      • Table Alemba Ltd. - Product / Service
      • Table Alemba Ltd. - Key offerings
    • Atlassian Corp. Plc
      • Table Atlassian Corp. Plc - Overview
      • Table Atlassian Corp. Plc - Product / Service
      • Table Atlassian Corp. Plc - Key offerings
    • BMC Software Inc.
      • Table BMC Software Inc. - Overview
      • Table BMC Software Inc. - Product / Service
      • Table BMC Software Inc. - Key offerings
    • Broadcom Inc.
      • Table Broadcom Inc. - Overview
      • Table Broadcom Inc. - Business segments
      • Table Broadcom Inc. - Key news
      • Table Broadcom Inc. - Key offerings
      • Table Broadcom Inc. - Segment focus
    • Citrix Systems Inc.
      • Table Citrix Systems Inc. - Overview
      • Table Citrix Systems Inc. - Product / Service
      • Table Citrix Systems Inc. - Key news
      • Table Citrix Systems Inc. - Key offerings
    • EasyVista SA
      • Table EasyVista SA - Overview
      • Table EasyVista SA - Product / Service
      • Table EasyVista SA - Key offerings
    • Freshworks Inc.
      • Table Freshworks Inc. - Overview
      • Table Freshworks Inc. - Product / Service
      • Table Freshworks Inc. - Key offerings
    • Hewlett Packard Enterprise Co.
      • Table Hewlett Packard Enterprise Co. - Overview
      • Table Hewlett Packard Enterprise Co. - Business segments
      • Table Hewlett Packard Enterprise Co. - Key news
      • Table Hewlett Packard Enterprise Co. - Key offerings
      • Table Hewlett Packard Enterprise Co. - Segment focus
    • Hornbill Corporate Ltd.
      • Table Hornbill Corporate Ltd. - Overview
      • Table Hornbill Corporate Ltd. - Product / Service
      • Table Hornbill Corporate Ltd. - Key offerings
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key news
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • Ivanti Software Inc.
      • Table Ivanti Software Inc. - Overview
      • Table Ivanti Software Inc. - Product / Service
      • Table Ivanti Software Inc. - Key offerings
    • Micro Focus International Plc
      • Table Micro Focus International Plc - Overview
      • Table Micro Focus International Plc - Product / Service
      • Table Micro Focus International Plc - Key news
      • Table Micro Focus International Plc - Key offerings
    • Microsoft Corp.
      • Table Microsoft Corp. - Overview
      • Table Microsoft Corp. - Business segments
      • Table Microsoft Corp. - Key news
      • Table Microsoft Corp. - Key offerings
      • Table Microsoft Corp. - Segment focus
    • ServiceNow Inc.
      • Table ServiceNow Inc. - Overview
      • Table ServiceNow Inc. - Product / Service
      • Table ServiceNow Inc. - Key news
      • Table ServiceNow Inc. - Key offerings
    • SysAid Technologies Ltd
      • Table SysAid Technologies Ltd - Overview
      • Table SysAid Technologies Ltd - Product / Service
      • Table SysAid Technologies Ltd - Key offerings
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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