Global Chatbot Market 2025-2029

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $2,500	211 Pages	TechNavio	February, 2025	INF19584501

Best Price Guarantee
Price	from $2,500
Length	211 Pages
Publisher	TechNavio
Published Date	February, 2025
SKU	INF19584501

Chatbot Market 2025-2029

The chatbot market is forecasted to grow by USD 9631.4 mn during 2024-2029, accelerating at a CAGR of 42.9% during the forecast period. The report on the chatbot market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by several benefits associated with using chatbots solutions, increased demand for web self-service, and growing focus on improving crm.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's chatbot market is segmented as below:

By End-user

Retail
BFSI
Government
Travel and hospitality
Others

By Product

Solutions
Services

By Geographical Landscape

North America
APAC
Europe
South America
Middle East and Africa

This study identifies the integration of chatbots with communication channels as one of the prime reasons driving the chatbot market growth during the next few years. Also, increasing adoption of chatbots in smartphones and growing popularity of live chats will lead to sizable demand in the market.

The report on the chatbot market covers the following areas:

Chatbot Market sizing
Chatbot Market forecast
Chatbot Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading chatbot market vendors that include 247.ai Inc., Acuvate, Aivo, Amazon.com Inc., Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Google LLC, Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., Teneo, and Zoom Video Communications Inc.. Also, the chatbot market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Executive Summary
- Market overview
  - Table Executive Summary - Data Table on Market Overview
  - Table Executive Summary - Data Table on Incremental Growth
Technavio Analysis
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Criticality of inputs and Factors of differentiation
- Factors of disruption
- Impact of drivers and challenges
Market Landscape
- Market ecosystem
  - Table Data Table on - Parent Market
- Market characteristics
- Value chain analysis
Market Sizing
- Market definition
- Market segment analysis
- Market size 2024
- Market outlook: Forecast for 2024-2029
  - Table Data Table on Global - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Historic Market Size
- Global Chatbot Market 2019 - 2023
  - Table Historic Market Size - Data Table on Global Chatbot Market 2019 - 2023 ($ million)
- End-user segment analysis 2019 - 2023
- Product segment analysis 2019 - 2023
- Geography segment analysis 2019 - 2023
- Country segment analysis 2019 - 2023
Qualitative Analysis
- The AI Impact on Global Chatbot Market
Five Forces Analysis
- Five forces summary
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
Market Segmentation by End-user
- Market segments
  - Table Data Table on End-user - Market share 2024-2029 (%)
- Comparison by End-user
  - Table Data Table on Comparison by End-user
- Retail - Market size and forecast 2024-2029
  - Table Data Table on Retail - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Retail - Year-over-year growth 2024-2029 (%)
- BFSI - Market size and forecast 2024-2029
  - Table Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on BFSI - Year-over-year growth 2024-2029 (%)
- Government - Market size and forecast 2024-2029
  - Table Data Table on Government - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Government - Year-over-year growth 2024-2029 (%)
- Travel and hospitality - Market size and forecast 2024-2029
  - Table Data Table on Travel and hospitality - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Travel and hospitality - Year-over-year growth 2024-2029 (%)
- Others - Market size and forecast 2024-2029
  - Table Data Table on Others - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Others - Year-over-year growth 2024-2029 (%)
- Market opportunity by End-user
  - Table Data Table on Market opportunity by End-user ($ million)
Market Segmentation by Product
- Market segments
  - Table Data Table on Product - Market share 2024-2029 (%)
- Comparison by Product
  - Table Data Table on Comparison by Product
- Solutions - Market size and forecast 2024-2029
  - Table Data Table on Solutions - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Solutions - Year-over-year growth 2024-2029 (%)
- Services - Market size and forecast 2024-2029
  - Table Data Table on Services - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Services - Year-over-year growth 2024-2029 (%)
- Market opportunity by Product
  - Table Data Table on Market opportunity by Product ($ million)
Customer Landscape
- Customer landscape overview
Geographic Landscape
- Geographic segmentation
  - Table Data Table on Market share by geography 2024-2029 (%)
- Geographic comparison
  - Table Data Table on Geographic comparison
- North America - Market size and forecast 2024-2029
  - Table Data Table on North America - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on North America - Year-over-year growth 2024-2029 (%)
- APAC - Market size and forecast 2024-2029
  - Table Data Table on APAC - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on APAC - Year-over-year growth 2024-2029 (%)
- Europe - Market size and forecast 2024-2029
  - Table Data Table on Europe - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Europe - Year-over-year growth 2024-2029 (%)
- South America - Market size and forecast 2024-2029
  - Table Data Table on South America - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on South America - Year-over-year growth 2024-2029 (%)
- Middle East and Africa - Market size and forecast 2024-2029
  - Table Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- US - Market size and forecast 2024-2029
  - Table Data Table on US - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on US - Year-over-year growth 2024-2029 (%)
- UK - Market size and forecast 2024-2029
  - Table Data Table on UK - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on UK - Year-over-year growth 2024-2029 (%)
- China - Market size and forecast 2024-2029
  - Table Data Table on China - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on China - Year-over-year growth 2024-2029 (%)
- Canada - Market size and forecast 2024-2029
  - Table Data Table on Canada - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Canada - Year-over-year growth 2024-2029 (%)
- Brazil - Market size and forecast 2024-2029
  - Table Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Brazil - Year-over-year growth 2024-2029 (%)
- Germany - Market size and forecast 2024-2029
  - Table Data Table on Germany - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Germany - Year-over-year growth 2024-2029 (%)
- Japan - Market size and forecast 2024-2029
  - Table Data Table on Japan - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Japan - Year-over-year growth 2024-2029 (%)
- India - Market size and forecast 2024-2029
  - Table Data Table on India - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on India - Year-over-year growth 2024-2029 (%)
- Spain - Market size and forecast 2024-2029
  - Table Data Table on Spain - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on Spain - Year-over-year growth 2024-2029 (%)
- UAE - Market size and forecast 2024-2029
  - Table Data Table on UAE - Market size and forecast 2024-2029 ($ million)
  - Table Data Table on UAE - Year-over-year growth 2024-2029 (%)
- Market opportunity by geography
  - Table Data Tables on Market opportunity by geography ($ million)
Drivers, Challenges, and Opportunity/Restraints
- Market drivers
  - Several benefits associated with using chatbots solutions
  - Increased demand for web self-service
  - Growing focus on improving CRM
- Market challenges
  - Lack of awareness and standardization of chatbot services
  - Lack of product differentiation and viability issues
  - Integration issues between front-end and back-end knowledge bases
- Impact of drivers and challenges
- Market opportunities/restraints
  - Integration of chatbots with communication channels
  - Increasing adoption of chatbots in smartphones
  - Growing popularity of live chats
Competitive Landscape
- Overview
- Competitive Landscape
- Landscape disruption
- Industry risks
Competitive Analysis
- Companies profiled
- Company ranking index
- Market positioning of companies
- 247.ai Inc.
- Acuvate
- Aivo
- Amazon.com Inc.
- Botsify
- Creative Virtual Ltd.
- eGain Corp.
- Google LLC
- Inbenta Holdings Inc.
- International Business Machines Corp.
- Microsoft Corp.
- OpenAI L.L.C.
- Oracle Corp.
- ServiceNow Inc.
- Teneo
Appendix
- Scope of the report
  - Market definition
  - Objectives
  - Notes and caveats
- Inclusions and exclusions checklist
- Currency conversion rates for US$
- Research methodology
- Data procurement
- Data validation
- Validation techniques employed for market sizing
- Data synthesis
- 360 degree market analysis
- List of abbreviations