Global Chatbot Market 2024-2028

Global Chatbot Market 2024-2028


The chatbot market is forecasted to grow by USD 5371.3 mn during 2023-2028, accelerating at a CAGR of 35.27% during the forecast period. The report on the chatbot market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by several benefits associated with using chatbots solutions, increased demand for web self-service, and growing focus on improving crm.

Technavio's chatbot market is segmented as below:

ByEnd-user
  • Retail
  • BFSI
  • Government
  • Travel and hospitality
  • Others
ByProduct
  • Solutions
  • Services
ByGeography
  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the integration of chatbots with communication channels as one of the prime reasons driving the chatbot market growth during the next few years. Also, increasing adoption of chatbots in smartphones and growing popularity of live chats will lead to sizable demand in the market.

The report on the chatbot market covers the following areas:
  • Chatbot market sizing
  • Chatbot market forecast
  • Chatbot market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading chatbot market vendors that include 247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., and Zoom Video Communications Inc.. Also, the chatbot market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.


1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Product
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ million)
Data Table on Global - Market size and forecast 2023-2028 ($ million)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Chatbot Market 2018 - 2022
Historic Market Size - Data Table on Global Chatbot Market 2018 - 2022 ($ million)
4.2 End-user segment analysis 2018 - 2022
Historic Market Size - End-user Segment 2018 - 2022 ($ million)
4.3 Product segment analysis 2018 - 2022
Historic Market Size - Product Segment 2018 - 2022 ($ million)
4.4 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.5 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ million)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by End-user
6.1 Market segments
Chart on End-user - Market share 2023-2028 (%)
Data Table on End-user - Market share 2023-2028 (%)
6.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
6.3 Retail - Market size and forecast 2023-2028
Chart on Retail - Market size and forecast 2023-2028 ($ million)
Data Table on Retail - Market size and forecast 2023-2028 ($ million)
Chart on Retail - Year-over-year growth 2023-2028 (%)
Data Table on Retail - Year-over-year growth 2023-2028 (%)
6.4 BFSI - Market size and forecast 2023-2028
Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Chart on BFSI - Year-over-year growth 2023-2028 (%)
Data Table on BFSI - Year-over-year growth 2023-2028 (%)
6.5 Government - Market size and forecast 2023-2028
Chart on Government - Market size and forecast 2023-2028 ($ million)
Data Table on Government - Market size and forecast 2023-2028 ($ million)
Chart on Government - Year-over-year growth 2023-2028 (%)
Data Table on Government - Year-over-year growth 2023-2028 (%)
6.6 Travel and hospitality - Market size and forecast 2023-2028
Chart on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
Data Table on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
Chart on Travel and hospitality - Year-over-year growth 2023-2028 (%)
Data Table on Travel and hospitality - Year-over-year growth 2023-2028 (%)
6.7 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ million)
Data Table on Others - Market size and forecast 2023-2028 ($ million)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
6.8 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
7 Market Segmentation by Product
7.1 Market segments
Chart on Product - Market share 2023-2028 (%)
Data Table on Product - Market share 2023-2028 (%)
7.2 Comparison by Product
Chart on Comparison by Product
Data Table on Comparison by Product
7.3 Solutions - Market size and forecast 2023-2028
Chart on Solutions - Market size and forecast 2023-2028 ($ million)
Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
Chart on Solutions - Year-over-year growth 2023-2028 (%)
Data Table on Solutions - Year-over-year growth 2023-2028 (%)
7.4 Services - Market size and forecast 2023-2028
Chart on Services - Market size and forecast 2023-2028 ($ million)
Data Table on Services - Market size and forecast 2023-2028 ($ million)
Chart on Services - Year-over-year growth 2023-2028 (%)
Data Table on Services - Year-over-year growth 2023-2028 (%)
7.5 Market opportunity by Product
Market opportunity by Product ($ million)
Data Table on Market opportunity by Product ($ million)
8 Customer Landscape
8.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ million)
Data Table on North America - Market size and forecast 2023-2028 ($ million)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ million)
Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ million)
Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ million)
Data Table on South America - Market size and forecast 2023-2028 ($ million)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ million)
Data Table on US - Market size and forecast 2023-2028 ($ million)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 China - Market size and forecast 2023-2028
Chart on China - Market size and forecast 2023-2028 ($ million)
Data Table on China - Market size and forecast 2023-2028 ($ million)
Chart on China - Year-over-year growth 2023-2028 (%)
Data Table on China - Year-over-year growth 2023-2028 (%)
9.10 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ million)
Data Table on UK - Market size and forecast 2023-2028 ($ million)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
9.11 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ million)
Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.12 Japan - Market size and forecast 2023-2028
Chart on Japan - Market size and forecast 2023-2028 ($ million)
Data Table on Japan - Market size and forecast 2023-2028 ($ million)
Chart on Japan - Year-over-year growth 2023-2028 (%)
Data Table on Japan - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
10 Drivers, Challenges, and Opportunity/Restraints
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints
11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
Overview on factors of disruption
11.4 Industry risks
Impact of key risks on business
12 Competitive Analysis
12.1 Companies profiled
Companies covered
12.2 Market positioning of companies
Matrix on companies position and classification
247.ai Inc.
247.ai Inc. - Overview
247.ai Inc. - Product / Service
247.ai Inc. - Key offerings
12.4 Acuvate
Acuvate - Overview
Acuvate - Product / Service
Acuvate - Key offerings
12.5 Aivo
Aivo - Overview
Aivo - Product / Service
Aivo - Key offerings
12.6 Alphabet Inc.
Alphabet Inc. - Overview
Alphabet Inc. - Business segments
Alphabet Inc. - Key offerings
Alphabet Inc. - Segment focus
12.7 Amazon.com Inc.
Amazon.com Inc. - Overview
Amazon.com Inc. - Business segments
Amazon.com Inc. - Key news
Amazon.com Inc. - Key offerings
Amazon.com Inc. - Segment focus
12.8 Artificial Solutions International AB
Artificial Solutions International AB - Overview
Artificial Solutions International AB - Product / Service
Artificial Solutions International AB - Key offerings
12.9 Botsify
Botsify - Overview
Botsify - Product / Service
Botsify - Key offerings
12.10 Creative Virtual Ltd.
Creative Virtual Ltd. - Overview
Creative Virtual Ltd. - Product / Service
Creative Virtual Ltd. - Key offerings
12.11 eGain Corp.
eGain Corp. - Overview
eGain Corp. - Product / Service
eGain Corp. - Key news
eGain Corp. - Key offerings
12.12 Inbenta Holdings Inc.
Inbenta Holdings Inc. - Overview
Inbenta Holdings Inc. - Product / Service
Inbenta Holdings Inc. - Key offerings
12.13 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
12.14 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
12.15 OpenAI L.L.C.
OpenAI L.L.C. - Overview
OpenAI L.L.C. - Product / Service
OpenAI L.L.C. - Key offerings
12.16 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
12.17 ServiceNow Inc.
ServiceNow Inc. - Overview
ServiceNow Inc. - Product / Service
ServiceNow Inc. - Key news
ServiceNow Inc. - Key offerings
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
13.3 Currency conversion rates for US$
Currency conversion rates for US$
13.4 Research methodology
Research methodology
13.5 Data procurement
Information sources
13.6 Data validation
Data validation
13.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
13.8 Data synthesis
Data synthesis
13.9 360 degree market analysis
360 degree market analysis
13.10 List of abbreviations
List of abbreviations
Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits6: Executive Summary - Chart on Market Segmentation by Product
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Company Market Positioning
Exhibits10: Parent Market
Exhibits11: Data Table on - Parent Market
Exhibits12: Market characteristics analysis
Exhibits13: Value Chain Analysis
Exhibits14: Offerings of companies included in the market definition
Exhibits15: Market segments
Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ million)
Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits20: Historic Market Size - Data Table on Global Chatbot Market 2018 - 2022 ($ million)
Exhibits21: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
Exhibits22: Historic Market Size - Product Segment 2018 - 2022 ($ million)
Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
Exhibits25: Five forces analysis - Comparison between 2023 and 2028
Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits31: Chart on Market condition - Five forces 2023 and 2028
Exhibits32: Chart on End-user - Market share 2023-2028 (%)
Exhibits33: Data Table on End-user - Market share 2023-2028 (%)
Exhibits34: Chart on Comparison by End-user
Exhibits35: Data Table on Comparison by End-user
Exhibits36: Chart on Retail - Market size and forecast 2023-2028 ($ million)
Exhibits37: Data Table on Retail - Market size and forecast 2023-2028 ($ million)
Exhibits38: Chart on Retail - Year-over-year growth 2023-2028 (%)
Exhibits39: Data Table on Retail - Year-over-year growth 2023-2028 (%)
Exhibits40: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibits41: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibits42: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits43: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits44: Chart on Government - Market size and forecast 2023-2028 ($ million)
Exhibits45: Data Table on Government - Market size and forecast 2023-2028 ($ million)
Exhibits46: Chart on Government - Year-over-year growth 2023-2028 (%)
Exhibits47: Data Table on Government - Year-over-year growth 2023-2028 (%)
Exhibits48: Chart on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
Exhibits49: Data Table on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
Exhibits50: Chart on Travel and hospitality - Year-over-year growth 2023-2028 (%)
Exhibits51: Data Table on Travel and hospitality - Year-over-year growth 2023-2028 (%)
Exhibits52: Chart on Others - Market size and forecast 2023-2028 ($ million)
Exhibits53: Data Table on Others - Market size and forecast 2023-2028 ($ million)
Exhibits54: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits55: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits56: Market opportunity by End-user ($ million)
Exhibits57: Data Table on Market opportunity by End-user ($ million)
Exhibits58: Chart on Product - Market share 2023-2028 (%)
Exhibits59: Data Table on Product - Market share 2023-2028 (%)
Exhibits60: Chart on Comparison by Product
Exhibits61: Data Table on Comparison by Product
Exhibits62: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
Exhibits63: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
Exhibits64: Chart on Solutions - Year-over-year growth 2023-2028 (%)
Exhibits65: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
Exhibits66: Chart on Services - Market size and forecast 2023-2028 ($ million)
Exhibits67: Data Table on Services - Market size and forecast 2023-2028 ($ million)
Exhibits68: Chart on Services - Year-over-year growth 2023-2028 (%)
Exhibits69: Data Table on Services - Year-over-year growth 2023-2028 (%)
Exhibits70: Market opportunity by Product ($ million)
Exhibits71: Data Table on Market opportunity by Product ($ million)
Exhibits72: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits73: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits74: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits75: Chart on Geographic comparison
Exhibits76: Data Table on Geographic comparison
Exhibits77: Chart on North America - Market size and forecast 2023-2028 ($ million)
Exhibits78: Data Table on North America - Market size and forecast 2023-2028 ($ million)
Exhibits79: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits80: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits81: Chart on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits82: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits83: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits84: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits85: Chart on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits86: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits87: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits88: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits89: Chart on South America - Market size and forecast 2023-2028 ($ million)
Exhibits90: Data Table on South America - Market size and forecast 2023-2028 ($ million)
Exhibits91: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits92: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits93: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits94: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits95: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits96: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits97: Chart on US - Market size and forecast 2023-2028 ($ million)
Exhibits98: Data Table on US - Market size and forecast 2023-2028 ($ million)
Exhibits99: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits100: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits101: Chart on China - Market size and forecast 2023-2028 ($ million)
Exhibits102: Data Table on China - Market size and forecast 2023-2028 ($ million)
Exhibits103: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibits104: Data Table on China - Year-over-year growth 2023-2028 (%)
Exhibits105: Chart on UK - Market size and forecast 2023-2028 ($ million)
Exhibits106: Data Table on UK - Market size and forecast 2023-2028 ($ million)
Exhibits107: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits108: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits109: Chart on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits110: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits111: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits112: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits113: Chart on Japan - Market size and forecast 2023-2028 ($ million)
Exhibits114: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
Exhibits115: Chart on Japan - Year-over-year growth 2023-2028 (%)
Exhibits116: Data Table on Japan - Year-over-year growth 2023-2028 (%)
Exhibits117: Market opportunity By Geographical Landscape ($ million)
Exhibits118: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits119: Impact of drivers and challenges in 2023 and 2028
Exhibits120: Overview on criticality of inputs and factors of differentiation
Exhibits121: Overview on factors of disruption
Exhibits122: Impact of key risks on business
Exhibits123: Companies covered
Exhibits124: Matrix on companies position and classification
Exhibits125: 247.ai Inc. - Overview
Exhibits126: 247.ai Inc. - Product / Service
Exhibits127: 247.ai Inc. - Key offerings
Exhibits128: Acuvate - Overview
Exhibits129: Acuvate - Product / Service
Exhibits130: Acuvate - Key offerings
Exhibits131: Aivo - Overview
Exhibits132: Aivo - Product / Service
Exhibits133: Aivo - Key offerings
Exhibits134: Alphabet Inc. - Overview
Exhibits135: Alphabet Inc. - Business segments
Exhibits136: Alphabet Inc. - Key offerings
Exhibits137: Alphabet Inc. - Segment focus
Exhibits138: Amazon.com Inc. - Overview
Exhibits139: Amazon.com Inc. - Business segments
Exhibits140: Amazon.com Inc. - Key news
Exhibits141: Amazon.com Inc. - Key offerings
Exhibits142: Amazon.com Inc. - Segment focus
Exhibits143: Artificial Solutions International AB - Overview
Exhibits144: Artificial Solutions International AB - Product / Service
Exhibits145: Artificial Solutions International AB - Key offerings
Exhibits146: Botsify - Overview
Exhibits147: Botsify - Product / Service
Exhibits148: Botsify - Key offerings
Exhibits149: Creative Virtual Ltd. - Overview
Exhibits150: Creative Virtual Ltd. - Product / Service
Exhibits151: Creative Virtual Ltd. - Key offerings
Exhibits152: eGain Corp. - Overview
Exhibits153: eGain Corp. - Product / Service
Exhibits154: eGain Corp. - Key news
Exhibits155: eGain Corp. - Key offerings
Exhibits156: Inbenta Holdings Inc. - Overview
Exhibits157: Inbenta Holdings Inc. - Product / Service
Exhibits158: Inbenta Holdings Inc. - Key offerings
Exhibits159: International Business Machines Corp. - Overview
Exhibits160: International Business Machines Corp. - Business segments
Exhibits161: International Business Machines Corp. - Key news
Exhibits162: International Business Machines Corp. - Key offerings
Exhibits163: International Business Machines Corp. - Segment focus
Exhibits164: Microsoft Corp. - Overview
Exhibits165: Microsoft Corp. - Business segments
Exhibits166: Microsoft Corp. - Key news
Exhibits167: Microsoft Corp. - Key offerings
Exhibits168: Microsoft Corp. - Segment focus
Exhibits169: OpenAI L.L.C. - Overview
Exhibits170: OpenAI L.L.C. - Product / Service
Exhibits171: OpenAI L.L.C. - Key offerings
Exhibits172: Oracle Corp. - Overview
Exhibits173: Oracle Corp. - Business segments
Exhibits174: Oracle Corp. - Key news
Exhibits175: Oracle Corp. - Key offerings
Exhibits176: Oracle Corp. - Segment focus
Exhibits177: ServiceNow Inc. - Overview
Exhibits178: ServiceNow Inc. - Product / Service
Exhibits179: ServiceNow Inc. - Key news
Exhibits180: ServiceNow Inc. - Key offerings
Exhibits181: Inclusions checklist
Exhibits182: Exclusions checklist
Exhibits183: Currency conversion rates for US$
Exhibits184: Research methodology
Exhibits185: Information sources
Exhibits186: Data validation
Exhibits187: Validation techniques employed for market sizing
Exhibits188: Data synthesis
Exhibits189: 360 degree market analysis
Exhibits190: List of abbreviations

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