Global Call Center AI Market 2023-2027

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $2,500	178 Pages	TechNavio	December, 2022	INF17599768

Best Price Guarantee
Price	from $2,500
Length	178 Pages
Publisher	TechNavio
Published Date	December, 2022
SKU	INF17599768

Global Call Center AI Market 2021-2025

Technavio has been monitoring the call center ai market and it is poised to grow by $ 1.90 bn during 2021-2025, progressing at a CAGR of 22.40% during the forecast period. Our report on the call center ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising demand in AI-based intelligent virtual assistant and chatbots and the presence of large number of call centers. In addition, rising demand in AI-based intelligent virtual assistant and chatbots is anticipated to boost the growth of the market as well.

The call center ai market analysis includes the end-user segment and geographic landscape.

Technavio's call center ai market is segmented as below:

By End-user

BFSI
retail and e-commerce
IT and telecom
media and entertainment
others

By Geographical Landscape

North America
APAC
Europe
South America
MEA

This study identifies the increased usage of AI by organizations to offer enhanced customer support servicesas one of the prime reasons driving the call center ai market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on call center ai market covers the following areas:

Call center ai market sizing
Call center ai market forecast
Call center ai market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center ai market vendors that include Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc. Also, the call center ai market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Executive Summary
- Market overview
  - Table Executive Summary – Chart on Market Overview
  - Table Executive Summary – Data Table on Market Overview
  - Table Executive Summary – Chart on Global Market Characteristics
  - Table Executive Summary – Chart on Market by Geography
  - Table Executive Summary – Chart on Market Segmentation by End-user
  - Table Executive Summary – Chart on Market Segmentation by Channel
  - Table Executive Summary – Chart on Incremental Growth
  - Table Executive Summary – Data Table on Incremental Growth
  - Table Executive Summary – Chart on Vendor Market Positioning
Market Landscape
- Market ecosystem
  - Table Parent market
  - Table Market Characteristics
Market Sizing
- Market definition
  - Table Offerings of vendors included in the market definition
- Market segment analysis
  - Table Market segments
- Market size 2022
- Market outlook: Forecast for 2022-2027
  - Table Chart on Global - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Global - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Global Market: Year-over-year growth 2022-2027 (%)
  - Table Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Historic Market Size
- Global call center AI market 2017 - 2021
  - Table Historic Market Size – Data table on global call center AI market 2017 - 2021 ($ million)
- End-User Segment Analysis 2017 - 2021
  - Table Historic Market Size – End-User Segment 2017 - 2021 ($ million)
- Channel Segment Analysis 2017 - 2021
  - Table Historic Market Size – Channel Segment 2017 - 2021 ($ million)
- Geography Segment Analysis 2017 - 2021
  - Table Historic Market Size – Geography Segment 2017 - 2021 ($ million)
- Country Segment Analysis 2017 - 2021
  - Table Historic Market Size – Country Segment 2017 - 2021 ($ million)
Five Forces Analysis
- Five forces summary
  - Table Five forces analysis - Comparison between 2022 and 2027
- Bargaining power of buyers
  - Table Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
- Bargaining power of suppliers
  - Table Bargaining power of suppliers – Impact of key factors in 2022 and 2027
- Threat of new entrants
  - Table Threat of new entrants – Impact of key factors in 2022 and 2027
- Threat of substitutes
  - Table Threat of substitutes – Impact of key factors in 2022 and 2027
- Threat of rivalry
  - Table Threat of rivalry – Impact of key factors in 2022 and 2027
- Market condition
  - Table Chart on Market condition - Five forces 2022 and 2027
Market Segmentation by End-user
- Market segments
  - Table Chart on End-user - Market share 2022-2027 (%)
  - Table Data Table on End-user - Market share 2022-2027 (%)
- Comparison by End-user
  - Table Chart on Comparison by End-user
  - Table Data Table on Comparison by End-user
- BFSI - Market size and forecast 2022-2027
  - Table Chart on BFSI - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
  - Table Chart on BFSI - Year-over-year growth 2022-2027 (%)
  - Table Data Table on BFSI - Year-over-year growth 2022-2027 (%)
- Retail and e-commerce - Market size and forecast 2022- 2027
  - Table Chart on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
- IT and telecom - Market size and forecast 2022-2027
  - Table Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
  - Table Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
  - Table Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
- Media and entertainment - Market size and forecast 2022-2027
  - Table Chart on Media and entertainment - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Media and entertainment - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Media and entertainment - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Media and entertainment - Year-over-year growth 2022-2027 (%)
- Others - Market size and forecast 2022-2027
  - Table Chart on Others - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Others - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Others - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Others - Year-over-year growth 2022-2027 (%)
- Market opportunity by End-user
  - Table Market opportunity by End-user ($ million)
Market Segmentation by Channel
- Market segments
  - Table Chart on Channel - Market share 2022-2027 (%)
  - Table Data Table on Channel - Market share 2022-2027 (%)
- Comparison by Channel
  - Table Chart on Comparison by Channel
  - Table Data Table on Comparison by Channel
- Phone - Market size and forecast 2022-2027
  - Table Chart on Phone - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Phone - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Phone - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Phone - Year-over-year growth 2022-2027 (%)
- Chat - Market size and forecast 2022-2027
  - Table Chart on Chat - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Chat - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Chat - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Chat - Year-over-year growth 2022-2027 (%)
- Email or text - Market size and forecast 2022-2027
  - Table Chart on Email or text - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Email or text - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Email or text - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Email or text - Year-over-year growth 2022-2027 (%)
- Social media - Market size and forecast 2022-2027
  - Table Chart on Social media - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Social media - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Social media - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Social media - Year-over-year growth 2022-2027 (%)
- Website - Market size and forecast 2022-2027
  - Table Chart on Website - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Website - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Website - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Website - Year-over-year growth 2022-2027 (%)
- Market opportunity by Channel
  - Table Market opportunity by Channel ($ million)
Customer Landscape
- Customer landscape overview
  - Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Geographic Landscape
- Geographic segmentation
  - Table Chart on Market share by geography 2022-2027 (%)
  - Table Data Table on Market share by geography 2022-2027 (%)
- Geographic comparison
  - Table Chart on Geographic comparison
  - Table Data Table on Geographic comparison
- North America - Market size and forecast 2022-2027
  - Table Chart on North America - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on North America - Market size and forecast 2022-2027 ($ million)
  - Table Chart on North America - Year-over-year growth 2022-2027 (%)
  - Table Data Table on North America - Year-over-year growth 2022-2027 (%)
- APAC - Market size and forecast 2022-2027
  - Table Chart on APAC - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  - Table Chart on APAC - Year-over-year growth 2022-2027 (%)
  - Table Data Table on APAC - Year-over-year growth 2022-2027 (%)
- Europe - Market size and forecast 2022-2027
  - Table Chart on Europe - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Europe - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Europe - Year-over-year growth 2022-2027 (%)
- South America - Market size and forecast 2022-2027
  - Table Chart on South America - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on South America - Market size and forecast 2022-2027 ($ million)
  - Table Chart on South America - Year-over-year growth 2022-2027 (%)
  - Table Data Table on South America - Year-over-year growth 2022-2027 (%)
- Middle East and Africa - Market size and forecast 2022- 2027
  - Table Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
- US - Market size and forecast 2022-2027
  - Table Chart on US - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on US - Market size and forecast 2022-2027 ($ million)
  - Table Chart on US - Year-over-year growth 2022-2027 (%)
  - Table Data Table on US - Year-over-year growth 2022-2027 (%)
- China - Market size and forecast 2022-2027
  - Table Chart on China - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on China - Market size and forecast 2022-2027 ($ million)
  - Table Chart on China - Year-over-year growth 2022-2027 (%)
  - Table Data Table on China - Year-over-year growth 2022-2027 (%)
- UK - Market size and forecast 2022-2027
  - Table Chart on UK - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on UK - Market size and forecast 2022-2027 ($ million)
  - Table Chart on UK - Year-over-year growth 2022-2027 (%)
  - Table Data Table on UK - Year-over-year growth 2022-2027 (%)
- Germany - Market size and forecast 2022-2027
  - Table Chart on Germany - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Germany - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Germany - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Germany - Year-over-year growth 2022-2027 (%)
- Japan - Market size and forecast 2022-2027
  - Table Chart on Japan - Market size and forecast 2022-2027 ($ million)
  - Table Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  - Table Chart on Japan - Year-over-year growth 2022-2027 (%)
  - Table Data Table on Japan - Year-over-year growth 2022-2027 (%)
- Market opportunity by geography
  - Table Market opportunity by geography ($ million)
Drivers, Challenges, and Trends
- Market drivers
  - Rising adoption of cloud-based call centers
  - Necessity to improve CRM for effective revenue generation
  - Increased demand for web self-service
- Market challenges
  - Integration issues between front-end and back-end knowledge bases
  - Lack of information security and protection
  - Chatbots replacing manual work
- Impact of drivers and challenges
  - Table Impact of drivers and challenges in 2022 and 2027
- Market trends
  - Integration of chatbots for better turnaround times
  - Growing popularity of live chats
  - Increasing number of strategic alliances
Vendor Landscape
- Overview
- Vendor landscape
  - Table Overview on Criticality of inputs and Factors of differentiation
- Landscape disruption
  - Table Overview on factors of disruption
- Industry risks
  - Table Impact of key risks on business
Vendor Analysis
- Vendors covered
  - Table Vendors covered
- Market positioning of vendors
  - Table Matrix on vendor position and classification
- Alphabet Inc.
  - Table Alphabet Inc. - Overview
  - Table Alphabet Inc. - Business segments
  - Table Alphabet Inc. - Key news
  - Table Alphabet Inc. - Key offerings
  - Table Alphabet Inc. - Segment focus
- Amazon.com Inc.
  - Table Amazon.com Inc. - Overview
  - Table Amazon.com Inc. - Business segments
  - Table Amazon.com Inc. - Key news
  - Table Amazon.com Inc. - Key offerings
  - Table Amazon.com Inc. - Segment focus
- Artificial Solutions International AB
  - Table Artificial Solutions International AB - Overview
  - Table Artificial Solutions International AB - Product / Service
  - Table Artificial Solutions International AB - Key offerings
- Avaamo Inc.
  - Table Avaamo Inc. - Overview
  - Table Avaamo Inc. - Product / Service
  - Table Avaamo Inc. - Key offerings
- Avaya Holdings Corp.
  - Table Avaya Holdings Corp. - Overview
  - Table Avaya Holdings Corp. - Business segments
  - Table Avaya Holdings Corp. - Key offerings
  - Table Avaya Holdings Corp. - Segment focus
- Conversica Inc.
  - Table Conversica Inc. - Overview
  - Table Conversica Inc. - Product / Service
  - Table Conversica Inc. - Key offerings
- Creative Virtual Ltd.
  - Table Creative Virtual Ltd. - Overview
  - Table Creative Virtual Ltd. - Product / Service
  - Table Creative Virtual Ltd. - Key offerings
- EdgeVerve Systems Ltd.
  - Table EdgeVerve Systems Ltd. - Overview
  - Table EdgeVerve Systems Ltd. - Product / Service
  - Table EdgeVerve Systems Ltd. - Key offerings
- Inbenta Holdings Inc.
  - Table Inbenta Holdings Inc. - Overview
  - Table Inbenta Holdings Inc. - Product / Service
  - Table Inbenta Holdings Inc. - Key offerings
- Jio Haptik Technologies Ltd.
  - Table Jio Haptik Technologies Ltd. - Overview
  - Table Jio Haptik Technologies Ltd. - Product / Service
  - Table Jio Haptik Technologies Ltd. - Key offerings
- Microsoft Corp.
  - Table Microsoft Corp. - Overview
  - Table Microsoft Corp. - Business segments
  - Table Microsoft Corp. - Key news
  - Table Microsoft Corp. - Key offerings
  - Table Microsoft Corp. - Segment focus
- Nuance Communications Inc.
  - Table Nuance Communications Inc. - Overview
  - Table Nuance Communications Inc. - Business segments
  - Table Nuance Communications Inc. - Key offerings
  - Table Nuance Communications Inc. - Segment focus
- Oracle Corp.
  - Table Oracle Corp. - Overview
  - Table Oracle Corp. - Business segments
  - Table Oracle Corp. - Key news
  - Table Oracle Corp. - Key offerings
  - Table Oracle Corp. - Segment focus
- SAP SE
  - Table SAP SE - Overview
  - Table SAP SE - Business segments
  - Table SAP SE - Key news
  - Table SAP SE - Key offerings
  - Table SAP SE - Segment focus
- Zendesk Inc.
  - Table Zendesk Inc. - Overview
  - Table Zendesk Inc. - Product / Service
  - Table Zendesk Inc. - Key offerings
Appendix
- Scope of the report
  - Market definition
  - Objectives
  - Notes and caveats
- Inclusions and exclusions checklist
  - Table Inclusions checklist
  - Table Exclusions checklist
- Currency conversion rates for US$
  - Table Currency conversion rates for US$
- Research methodology
  - Table Research methodology
  - Table Validation techniques employed for market sizing
  - Table Information sources
- List of abbreviations
  - Table List of abbreviations